Hot water was very slow to come through taps for bathroom. Needs some sort of booster

Wonderful helpful staff

Stayed in April 2024

Not a single hotel bar open at 10pm on a Sunday sadly. I’d expect one to be open in a place like this. Especially with the three hotels on the complex.

I mean everything you’d expect from a top hotel. The Hanakhoro part is lovely. Traditional as expected. The gardens were beautiful too. Good room service selection. Our welcome check in was fantastic.

Stayed in April 2024

For the price, these accomodations should have been much better. It was not worth the money spent. You can find other places with a better value for the rate they charged for this room. Also, the service was spotty. They had a hard time even helping us find a shop for a hat, or a good place for ramen. When they did give us recommendations, they didn't tell us how to get there. And one of the places they sent us to was closed. Only certain higher level managers were competent. When I asked if I could give them some feedback, they said I should do it online. So I'm doing that now. They also never cleaned the room fully, leaving trash on the table and under the table for all four days there. I won't be back here unfortunately.

The room and hotel are quiet and clean. The restroom and bathroom were nice. The bed was comfortable.

Stayed in March 2024

Surrounding location was hard to walk (too steep for senior citizens), not many eating places or things to do in the neighborhood.

Wonderful service and the food was fabulous (but I expected natto). The Japanese room was so beautiful and comfortable. The grounds were beautiful but we came at a time with little flowers in bloom.

Stayed in March 2024

The tempura restaurant and breakfast offerings were disappointing.

The gardens are beautiful. Staff were amazing.

Stayed in March 2024

Atmosphere was truly Japanese

Stayed in March 2024

The location is quite far from Shinagawa Station 600m (8mins walk uphill) specially with large luggage.

The Japanese style room was big, clean & comfortable with unblock view. The complimentary hotel shuttle bus provides easy access to the other few hotels nearby. The Japanese Garden in the center of the few hotels is very relaxing to walk.

Stayed in March 2024

n/a

The property and gardens were amazing, the breakfast was incredible, staff very helpful and welcoming and there was easy access to trains/transport.

Stayed in January 2024

Location of the hotel is not the best in terms of immediate sightseeing areas. However it is very close to Shinagawa station and 10-15mins walk from other key subway lines.

They paid attention to every detail. The check in experience was perfect - they served me mochi and matcha. They were able to answer all my questions regarding checking in and out. The room was immaculate and extremely comfortable, with lots of free amenities.

Stayed in March 2024

All good

Loved the tatami room and the service was excellent

Stayed in February 2024

Far away from everything.

Clean, simple, calm, excellent service.

Stayed in January 2024

great service, awesome food and drinks. I'll be back

Stayed in October 2023

- nearest train station is Shinagawa which we felt itself didn’t have a lot to offer in the area, great for the Shinkansen though - best way to get to the station is via the garden entrance which includes so slippery stairs if it’s been raining otherwise the hotel is at the top of a hill

- stunning room with traditional tatami mat floors and sliding doors - really comfortable beds and pillows - lots of hanging and storage space for suitcases - staff really friendly and helpful, able to speak English - smelt lovely throughout the hotel - welcome drinks and snack with hand towels - large rooms as well - also liked the small touches such as leaving us little cards to tell us the weather for the next day - bellhop services were fantastic and efficient - liked the exclusivity and access to the lounges - hotel lobby and grounds are stunning

Stayed in December 2023

Nothing at all

So elegant and traditional. Such a beautiful hotel and the staff is outstanding.

Stayed in December 2023

Everything. A stunning property and excellent service.

Stayed in December 2023

Nothing!

We had an amazing time here! So thankful this was our first accommodation after landing and spending 10 hours on the plane. Everything was top notch, from the beds to the service and facilities. The service we received from the staff especially stood out to us - the staff were intentional, initiative and so willing to help. We felt warmly welcomed and taken care of throughout our stag. Will definitely be back here again.

Stayed in November 2023

Nothing. There was a slight issue during our stay and the managers solved it very quickly. Overall wonderful. The hotel is very big and there are 3 hotels linked to it. So check which one you stay, otherwise it is a good 5-10 mins walk.

Very spacious room and clean. Very well equipped with many things in the room. Bed was very comfortable

Stayed in December 2023

Nothing

Lovely hotel with wonderful facilities and very helpful staff.

Stayed in December 2023

The lounge could use a greater variety of foods. I don’t see why it wouldn’t be possible to deliver a western style breakfast to the room, and not just a Japanese traditional breakfast. The location is not ideal, and a taxi must be taken to a variety of sites, and can get expensive. It is near the Shinagawa station however.

The Hanakohro felt intimate, with lots of attention, but is part of the much bigger complex, which gave accessibility to a variety of facilities.

Stayed in November 2023

The Japanese breakfast was incredible. Also, it would be best if you tried the lounge pass, it will blow your mind.

Stayed in November 2023

Location is not convenient. Almost 30minutes to the Omotesando by taxi in the late afternoon. Nearest subway station is not really within walking distance when you travel with little ones.

Authentic Japanese Ryokan style room. Spacious. Nice breakfast.

Stayed in October 2023

Breakfast with limited selection. Staff English is poor. In room coffee machine broken.

The room is in good size and comfortable..

Stayed in October 2023

The stay has been exceptional, more like resort stay, very relaxing and staff are welcoming.

Stayed in September 2023

Amazing experience the staff were so helpful

Stayed in September 2023