buffet not quite as good as others on this trip, especially breakfast. No ice machines nor ice in the fridge

beautiful room, well designed, nice features. Great private onsen, comfortable beds if firm.

Stayed in May 2024

No

Lication is very good

Stayed in May 2024

Room temperature setting too warm

Great!

Stayed in April 2024

My visit coincided with an overseas cultural school visit with some noisily participants but when raised with management, I was quickly moved to a quieter section of the facility, without fuss. My first room was a bit bare with only single pillows for each occupant. Would have been good to have extra pillows. It seems that the airconditioning only cater for heating and not for cooling. My visit was in March the tail end of winter so cooling was not an issue, but I would imagine it being a bit warm during summer. However I found that most Japanese hotels are similar. The buffet meals were a great experience for local Hokkaido fare featuring it's seafood and dairy produce. Those less inclined to local cuisine might find choices limited. Otherwise it would be hard to bring up things I didn't like without nitpicking.

The arrival and check-in was great. I like the fact that airport-type luggage trolleys were available for guests to use up to the room especially for international travellers with large luggage. However the entrance width of the lifts and rooms are quite narrow and will be a problem for larger luggage when placed widthwise. Mahoroba is a full-package facility (ie room, meals (buffet breakfast and buffet dinner) included. Pretty comprehensive Japanese spread provided. Its designed and catered for the Japanese onsen (public hot bath) experience with water rich in minerals drawn from the thermal springs. It has a particularly high sulfur pool available. One of the outdoor pool facility looks out to the hillside woodland. In winter, the snow covered slopes provided an experience that is truly zen-like. Very responsive customer service. My stay coincided with a cultural school trip from Hong Kong that was a little noisy. When I raised a complaint, I was immediately moved to a room in a quieter section of this large hotel complex. The decor of the hotel was really impressive with a lot of effort put into detailing the hotel lift lobbies at each floor with elements of traditional Japanese timber architecture. The banquet rooms on the second floor is particularly exquisite with tatami-floored rooms, sliding paper panelled door screens and should be checked out.

Stayed in March 2024

Donot open the window in the room, birdshit smell will enter

Various type of pools in the onsen. Fanstatic buffet, especially for the dinner. Great location for bear park

Stayed in March 2024

They were strict about check-in time, so even though I arrived a little after 1pm, I had to wait till 3pm. It is a huge hotel with so much space in the lobby areas it looks creepily empty, Decor-wise, it is also rather over-embellished. In the room, there was only one electrical power point within easy reach, so charging equipment was a bit of a problem. The strange thing was that the room had a desk, but no chair there. I went down to the reception to ask, and they said there is normally no chair. I had to use one of the armchairs which was lower than comfortable for the desk. This hotel largely serves packaged tourists. Huge numbers arrive and leave at the same time. The restaurant at breakfast and dinner time was like a madhouse. There would have been a few hundred people at the same time. In fact, the hotel reception required guest to choose a specific dinner time so they could avoid a terrible rush at any gven hour (kind of like on cruise ships). The range of items in the buffet was considerable (mostly Japanese and Chinese) but the food was of canteen standard.

The hotel was just 100m from the bus station in the village of Noboribetsu Onsen, so was very convenient. The room was large by Japanese standards. It had a mini-fridge, a kettle and a mini-safe. Wifi was on the weak side, but worked. Temperature in the room was just right, although I don't remember there were any thermostat controls a guest could adjust. Lighting was fine. The beds were comfortable. The furnishing in the room was boringly functional and rather dated. In the bathroom, water pressure was good, hot water came through quite quickly and drainage was good. The hotel had hot mineral baths in Basement 1 and Basement 2. One had 13 pools and the other 9 pools. They were functional rather than aesthetic, though the handful of outdoor pools among them were special (this being winter). Evenings had more people using the baths than mornings, but not crowded at all.

Stayed in February 2024

I love fresh seafoods

Stayed in February 2024

Didnt like the breakfast as we had to be split up as a family. I waa 2bd floor while my brother was 3rd floor. So we jusy didnt go for breakfast anymore

We loved the onsens. By far one of the best we went to.

Stayed in February 2024

The buffet was not up to par. Meh.

Loved the onsen. Loved the variety. Loved having a sauna and a cold pool.

Stayed in February 2024

Wish the room had been a bit warmer, though (we visited in January).

We had a short stay, but enjoyed the traditional room.

Stayed in January 2024

Separated onsen (no mixt for couples) Expensive Quality of breakfast Cleaning staff Two beds for two people

Really nice staff Great location Close restaurants Massages and personnal

Stayed in February 2024

To be honest the breakfast buffet was kind of mediocre. Compared to meal experiences that I've had at other ryokan, I'd skip it if I came back to Mahoroba.

The Japanese style room was very cool and had a great view. The futons were comfortable and I was glad to find that the room was quiet even with the amount of tourists that we shared a hallway with. The hot springs were great. Tons of space so we didn't wind up needing to share baths with strangers.

Stayed in February 2024

Good Location

Stayed in January 2024

WiFi service too weak

Outside onset

Stayed in January 2024

Onsen is nice; room is spacious

Stayed in December 2023

We had to bring towels from room to the onsen. It will be more convenient if hotel to provide towels there

Onsen is very good, especially the outdoor

Stayed in January 2024

Hallway rugs look dirty. But I understand it's hard to maintain with this many guests. Checkout time at 10 am is too early. I'd like to relax a little longer. Morning bath and a breakfast is hard to fit in the schedule if I wake up at 8 am. If check out were 11 am it would be much better.

Dinner buffet was fantastic. The steak was really good! Tons of baths to choose from with varying degrees of heat. I couldn't last long in the hotter baths, but there was a perfect temperature bath for me. Super relaxing.

Stayed in January 2024

door of the closet was difficult to open and close.

Had a blast during our stay. Hotel location was easy to navigate as it is close to the bus station. Room was neat and spacious for four people. View was nice and pleasant to look at upon waking up. Futon beds were comfortable. Breakfast buffet was terrific and satisfying. Onsen especially the outdoor ones was a good experience.

Stayed in December 2023

The property has definitely seen better times and is a little aged. It nonetheless was amazing

The location of the property and the surrounding natural sights! The friendly staff as well as the amazing food that was offered! Not to forget the breathtaking onsen with it‘s multitude of baths

Stayed in December 2023

The buffet was not that good

Love the onsen

Stayed in November 2023

Massage skills not so good, and when massaging customers, head should be facing the door, not the other way round due to our clothing.

Nice buffet spread, onsen, proximity walking distance to eateries and sulphur valley

Stayed in November 2023

- If you stay more than 1 night, you might get bored with the buffet spread because breakfast and dinner dishes are the same everyday.

- We chose the big room with private onsen. The room is spacious, comfy, and clean - Staffs are polite and efficient.

Stayed in November 2023

Food in restaurant same menu in 2 days

Onsen is good Dinner have big crab so good Location near bus station

Stayed in October 2023

While centrally situated, boasts slightly dated rooms and facilities. Dinner is quite crowded as it is one of the most popular hotel in Noboribetsu area, but that compensates well with variety choices of food.

Hotel Mahoroba. Despite the crowded dinners, it compensates with an array of food selections, including the highly valued offering of salmon roe, making it a cost-effective choice for those seeking a variety of dining options.

Stayed in October 2023