758-0011 Yamaguchi, Hagi, Chinto 1189-541, Japan
#8 of 14 hotels in Hagi
Guests' ChoiceBased on 13 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
8.4
Facilities
8.5
Staff
9.3
Value for money
8.5
Free WiFi
10.0
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Showing 1 – 13
Reviewed: 27 April 2024
Wei
SingaporeNothing
Great meals served by friendly staff members, wonderful onsen, and beautiful views.
Stayed in April 2024
Reviewed: 7 April 2024
Nelleke
NetherlandsYou have to realize it is not in the centre
Nice hotel on a hill outside the centre. The staff were very helpful, the food was amazing and the view was spectacular. You can walk to the mountain. The centre of Hagi is worth a visit.
Stayed in April 2024
Reviewed: 13 November 2023
Kirstie
United KingdomBeautiful hotel and facilities. Staff very kind and helpful despite our lack of Japanese. Special thanks to the young man on reception who filled out my luggage forwarding form, it was greatly appreciated.
Stayed in November 2023
Reviewed: 29 September 2023
Cates
JapanThere was a slight strange smell in our room when we came in, unsure of what it was but it was very noticeable. Future travelers, if you happen to come across a strange smell in your room- please ask staff.
The food was to die for (literally), as we were served a kaiseki of different seasonal foods, including an assortment of pufferfish which was very, very delicious. The room was very spacious and tidy with great views of the mountains, sea, and local docks below. Yukata's are provided free of charge. This hotel was one of the most memorable highlights of our trip! We only stayed for a day, but we'll definitely be back to visit again. The staff were cordial and helpful, and the view of the starry night sky from the onsen was wonderful. Transport can be arranged to pick you up from the nearest bus stop, so don't let not having a car stop you from visiting.
Stayed in September 2023
Reviewed: 29 September 2023
Kathryn
AustraliaAbsolutely nothing. Everything was great.
We loved EVERYTHING about this hotel. The staff are lovely, the meals are wonderful, the onsen is just amazing with its sensational views. The room facilities may be a little dated but they in no way detract from the stay. It's a fabulous place to stay in Hagi. They even put a "woman" sign (just for me) at the entrance to the onsen as I was the only non-Japanese female staying so I would know which entrance to use.
Stayed in September 2023
Reviewed: 9 April 2023
Peter
IrelandNothing, the stay was perfect.
The food is spectacular! Dinner is the traditional multi-course Japanese style cuisine. All fresh ingredients and wonderfully presented. It included Fugu when I stayed, so if you are not comfortable eating that or have allergies inform the hotel as early before your stay as you can so they make substitutions. The location of the hotel itself is a little outside town but there is a free shuttle bus service. The location is on a hill overlooking the bay with a great sunrise. I counted at least four sea eagles from my room circling over the bay. There are staff who speak good English so commination isn't a problem.
Stayed in March 2023
Reviewed: 8 December 2022
Ellen
TaiwanThe room was a bit small.
The private space for dinner. The view from the room and the outdoor bath. The friendly staff.
Stayed in November 2022
Reviewed: 9 May 2022
Tony
JapanLess than 15 minutes by car from central Hagi, in a hilltop location overlooking the beautiful Sea of Japan coast. Staff are very helpful and ready to share their local knowledge to make your stay in and around Hagi rewarding and enjoyable. The hotel and its guest rooms are perhaps old enough to be euphemistically called "retro," but overall the facilities are well looked after and the location and warm welcome more than compensate for any minor aging-related issues.
Stayed in May 2022
Reviewed: 12 September 2021
Harmond
JapanPillow is a bit hard
English support and friendly staff
Stayed in September 2021
Reviewed: 28 April 2024
Bingyang
SingaporeThere are no comments available for this review
Stayed in April 2024
Reviewed: 20 November 2023
Joycelyn
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 16 November 2021
Kentaro
JapanThere are no comments available for this review
Stayed in November 2021
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