Nothing. The stay was fantastic in every way. Zero complaints

The meals were amazing and service was second to none. The facilities are incredibly clean and very enjoyable. Staff is very friendly and tend to your every need without being asked

Stayed in May 2024

Seemed with the gift shop was just trying to sell extras, and drinks could have been better (husband was a bit Moana about his highball)

Stunning location for private onsen with a view. Great for privacy

Stayed in May 2024

Super friendly and helpful staff, beautiful facility, awesome in room onsen, interesting and delicious meals

Stayed in May 2024

The location is up a steep hill just outside of Hakone Yumato station, so would recommend storing suitcases in a coin locker or having them forwarded to another location.

Excellent first-time ryokan experience. From first setting eyes on the place, there are staff there to help you find your way and plan your stay. The hotel is gloriously decorated and fragranced, and the rooms are fantastic with great views of the nearby mountains and incredible facilities - including a private onsen. The meals were ridiculously good, served in wonderful dining areas and with courses upon courses.

Stayed in April 2024

More information in the overseas guest book about where the spring water comes from would be nice, but really there is nothing we didn't like

The staff were helpful, polite and friendly. The food was amazing and our room was tidy and beautiful. The stone bath and view was especially wonderful.

Stayed in May 2024

I have seen a bigger and more diverse public onsen.

The staff is very kind and pleasant, was attentive to the dietary restrictions and the meals were exceptional. The room is beautiful and the beds are very comfortable, I slept great!

Stayed in May 2024

Best hotel we've ever stayed in. The room had everything we needed and the private onsen on the balcony was perfect. Great views. Amazing staff. Great food. A really cool experience

Stayed in April 2024

The Dinner and the easy comunication. We arrived a bit late but they did understood and helped us on all the steps.

Stayed in February 2024

It is very expensive, but it seemed to be inline with other hotels in the area.

Lovely experience - really loved the private onsen, breakfast and dinner dining experience, the Japanese style rooms and friendly staff.

Stayed in May 2024

From the train station, there is a coast to climb to access to the hotel. It could be difficult for a disabled person to access without using public transportation (but it's well deserved by buses). We had a new employee joiner who was very very shy (we had difficulties to hear her)

The hotel was very well decorated, with a calm ambiance. The room was typical but in a luxury way with very comfortable futons. We slept so well. The view to the mountains from the private bath was incredible despite the rain and the fog in the morning. The dinner and breakfast was also typical with a parade of traditional meals, it was delicious!

Stayed in March 2024

Nothing

Everything

Stayed in April 2024

During check out time, there can be a long wait for the shuttle back to Hakone as the hotel is located at the last stop back to the village, and by then the shuttle can be quite full. Walkable by foot to the village (~20min), but harder when it's raining.

Delicious dinner and breakfast with generous portions and many courses. We enjoyed the experience of the traditional Japanese stay with traditional japanese breakfast too. Staff is very polite and attentive, and they prepare your bed while you're at dinner. Private onsen was nice and the water is warm 24/7. I wasn't used to the traditional Japanese shower (done sitting down) but it was an interesting experience. Toiletries comes with like a 8-step skincare regime of cleansers, toners, serums, lotions and more, which felt quite luxurious.

Stayed in March 2024

Everything was perfect

Everything

Stayed in March 2024

The vibe and decor of the ryokan did not give us a traditional Japanese feel.

The private onsen is great with nice view and relaxing sitting area. Staff is very friendly and helpful.

Stayed in March 2024

Although the hotel is only 15 minutes away from the train station walking, we wish it had been a little bit closer to the center of the city. Otherwise, it was fabulous! Would definitely stay again.

Our meal in a private room was delicious, more than enough food, and beautifully presented.

Stayed in April 2024

Amazing experience at the ryoken, lovely and attentive staff, all very friendly and beautiful views from the balcony and private onsen.

Stayed in April 2024

I was totally torn between wanting to explore the exceptional beauty of this amazing area and staying in the Ryokan and making use of all the facilities. Two nights was not enough. Next will be three minimum!

I feel sure this will be the highlight of our time in Japan. The meals were absolutely mind blowing! The subtlety and delicate flavour of these traditional meals is amazing. I would absolutely recommend the Japanese breakfast, I am a total convert. I loved sitting after dinner in the bar area surrounded by aquariums and try local beverages while mesmerised by the tropical fish. But the highlight for me was the private Onsen on the balcony, I could have stayed here all night, and a wonderful way to finish the day after a good deal of walking the hills.

Stayed in April 2024

Great facilities, amazing meals and incredible staff. We had 3 people with specific dietary requirements, the staff did everything they could to accommodate the different requests and provide us with a 10 star meal.

Stayed in April 2024

N/a

Our first stay at a Ryokan and it was perfect! Can't speak highly enough. Awesome private onsen in the room with incredible views of the Hakone mountains (we were lucky and had beautiful sakura cherry blossom views also!!). Superb room (cleanliness, size, design, private onsen), great location, fantastic views, amazing kaiseki dinner and breakfast, fantastic public onsen, helpful staff. Thank you! Highly recommend!

Stayed in April 2024

Our own onsen 🤩. With mountain view. The dinner was excellent as well

Stayed in April 2024

Nothing

Food was incredible and blew.my expectations. Loved the private onsen and the view was so beautiful

Stayed in April 2024

Everything!

Stayed in March 2024

Nothing at all

Everything was so wonderful and relaxing!

Stayed in April 2024

Nothing to declare

Really traditional Ryokan Onsen. A really beautiful experience to live the soul of Japan. Atmosphere, Food, and Rituals are made in the perfect Japanese tradition. The place is marvelous. A+++ Suggested

Stayed in April 2024