If you're looking for a relaxing place to stay in Japan and take in some mountain views while appreciating the restorative effects of an onsen bath and trying some of the best food we had while in the country, then look no further. Our entire experience, since going in through the door, was nothing short of exceptional. The staff were very helpful and friendly, and made us feel welcome from the start. We really recommend you make your way to the bar, we had a lot of fun learning about drinks and places to check out when we returned to Tokyo. The room was exceptional and the mountain view was breathtaking. The star of the show, besides the exquisite kaiseki dinner and traditional breakfast, has to be the onsen. The experience of relaxing in the warm waters while watching the fog settle over the mountainside is unforgetable. It is also very easy to get there from the train station at Hakone-Yumoto, as there are very well signaled bus routes that stop conveniently at the door of this ryokan. A final note of thanks to the staff of Hakone Airu for making our honeymoon stay perfect and magical. We will most definitely return!

Stayed in November 2023

While it was a very charming experience, the wear and tear of the facilities was apparent.

Stayed in December 2023

No

Mixture of japan and bali!

Stayed in November 2023

I fully knew that there was a limited view on the second floor. But I really didn't understand why there were fake flowers there. The view would have been really impressive with out them. It didn't ruin anything- just confused me.

The energy as soon as we walked in the building was amazing and calm. Staff were fantastic. Our room was stunning and comfortable. The hotel style and layout was cool and the dinning experience was really something!

Stayed in November 2023

This is definitely a treat while staying in Hakone. Located on a hill within a very short walking distance from the main street and the train station, it offers a great room with an outdoor onsen with a view over the town. The dinner was very good, although we sometimes felt a little rushed. We came out of our night there feeling refreshed after a very long day walking around the scenic views of Hakone. If you can afford it I would very strongly recommend stopping here during your stay.

Stayed in November 2023

Only comment I can make is that basic drinks such as beer were highly priced. I expect drinks to be more expensive in hotels but this felt too much compared to what you'd pay outside of the hotel.

The whole vibe and experience of wearing your Yukata and eating in a private dining room was amazing. The interior decoration was excellent and our room was very large and beautiful. Our private onsen was stunning and we had a whole balcony to relax if we wanted too. We loved coming in from dinner to see the beds made up. A very special experience. We went for the 'Western Breakfast' which was great, you get a lot of food. Dinner was also an experience, it was our first trying trying traditional cuisine, there were elements which were great and some, not to our tastes (different textures to what we are used to) but still a very enjoyable experience.

Stayed in November 2023

The dinner and breakfast that came with the booking was delicious. Really loved the look of the hotel

Stayed in November 2023

This property is a very uphill and difficult walk from station and downtown.

This is a very peaceful and restful place to stay. Your every need is taken care of in a quiet yet attentive way.

Stayed in November 2023

Nothing

Everything was perfect Staff was incredibly friendly Room was way better than expected Dinner and breakfast were super good and served in a beautiful private room

Stayed in November 2023

Lovely room, wonderful facilities, staff were incredibly professional and all spoke amazing english.

Stayed in November 2023

This ryokan was very relaxing after a busy few days in Tokyo. You can get a cheap taxi or even cheaper shuttle up to the hotel from Hakone train station. The private outside onsen on our balcony was fantastic with wonderful views of hills. The dinner was delicious but there were certain traditional items that wasn't to everyone's liking. Overall, a great stay!

Stayed in October 2023

The instructions provided on how to get there insist that you take a bus or taxi from the train station, but it's really not too terrible if you're in good shape. There's a hill towards the end that is somewhat of a struggle, but it doesn't last long; it's about a 15-20 minute walk in total from the station. The bus runs VERY infrequently, and taxis are also very scarce, so walking took way less time.

The room was beautiful and the staff was very kind and helpful. The meals were good, and it was pretty easy to get back to the train station on foot to take the local train up to the Open Air Museum. We preferred the breakfast menu to the dinner menu served, but that may have just been what happened to be offered those days.

Stayed in October 2023

Location is quite tricky to find. Need to take bus or taxi from Odawara station if you don’t have a car, very far to walk, specially with suitcases.

Hotel was just fabulous, rooms very spacious with all facilities you need, Onsen was just amazing, hot water,fantastic views when relaxing in bath. Service was exceptional, staff excellent. Dinner and breakfast were just top notch. Really worth the stay and can be a really nice relaxing little break in middle of travels in Japan.

Stayed in October 2023

Honestly, pretty much nothing!

Beautiful and quite small hotel with incredible service and food! The evening meal is quite the event! So many courses! You may read some reviews complaining, and I get it, if your palate is burgers and fries, this meal may intimidate you. Those who are a little more adventurous are going to love it! The room was delightful and the onsen bath was plenty big enough for my wife and me to stretch out in it together. And the view is gorgeous!

Stayed in October 2023

This was one of the most exceptional places we have ever stayed. The staff were attentive to a fault. The room (Subaru, on the 4th floor, accessible by elevator) was large and comfortable. The highlight was the outdoor onsen with views of the mountains.

Stayed in November 2023

There wasn’t anything wrong with any aspect of our stay

Everything about this stay was wonderful

Stayed in November 2023

We would like to stand out, that the staff was very nice and friendly and did their best. Unfortunately, there were some things that we would attribute to management that really weren't nice. The hotel was under construction when we were there, this was not mentioned and there were no monetary discounts, compliments or amenities to compensate for this. Arrival and departure was terrible. Getting from the train station to the hotel was complicated, it took a long time and the staff couldn't help (specifically: 1.5 hours of waiting for the bus in the pouring rain, there is no shuttle service from or to the the hotel no taxis to get and back same, 1 hour wait from the train station to the hotel in the Rain; families with strollers had great problems getting with the local bus it was a nightmare for parents) A house in this price range should urgently take this to heart and improve it. We also received an incredibly rude email from the menagement telling us to behave well in Hakone. Saying something like that to people who are on their honeymoon and who have learned Japanese a year beforehand and have lerned to behave good with the people and the culture incredibly disturbed us and incredibly embarrassed the employees. I would definitely not recommend the house.

Stayed in October 2023

Just a little negative that there was a lot of scaffolding for our stay, but I'm sure this will be sorted soon.

Our stay was excellent. We were well looked after from the moment we arrived. Dinner was amazing, so many courses of excellent food. The staff were attentive and accommodating. The Japanese breakfast was great as well.

Stayed in October 2023

It is Japanese ryokan but in Balinese style. So the decoration of hotel is not Classical Japanese. When we arrived the out side part was under repair construction. But I’m sure it was temporary, not for long time. If you travel by group of people and using bus, please pay attention that there is no space for bus parking.

Very nice place. The staff was very friendly. Food was delicious. The best part of this place is that they have private onsen (Japanese style bath in every room). So you can take bath privately without using public bath if you want. The dinner was amazing with great variety of meet, fish, seafood and vegetables. Everything was served with Japanese style attention to every single point. And of course staying in Japanese style hotel is very good possibility to have experience to sleep on tatami futon, without bed. Also this hotel have bar space. So if you are travelling by group of people you have space to spend time together with glass of bear or Japanese sake.

Stayed in November 2023

The place was undergoing renovations so the view from the eating section wasn't as nice as it could be. But this was the only issue. I also did not experience the public amenities so I can't speak on how the renovations affected that either.

I debated booking this place but so glad I did. The room and private onsen was amazing. I loved the view of the mountains and the fresh air. The room was the best I've stayed in all the cities I've visited in Japan. The meals were great and worth the price. The staff were very friendly and the bets were comfortable. I would high recommend this place! I would return.

Stayed in November 2023

Unfortunately there was a lot of construction up around the building when we went so things didn't feel quite as fancy as they might have. I also assumed that dinner and breakfast would be served in room, instead it's served in a small private room (so it's just you and your roommate) but you can hear the rooms on either side (they're all connected by this hallway that the staff delivery food via), so if you have noisy neighbors you can hear everything they say. Dinner was alright -- most of the stuff was a little on the cold end probably because they serve it out to multiple people at the same time. This is the only kaiseki I've experienced but I've heard it's a not uncommon problem.

Beautiful and big room with traditional Japanese futon which were very comfortable for the night. Private onsen was amazing, the patio view was decent. There wasn't a ton to do in the surrounding area which was great because we took full advantage of our check in to check out time at the onsen. Food was a fun experience, I think we particularly enjoyed the Japanese breakfast.

Stayed in October 2023

Nothing

Lovely stay at Hakone Airu...great traditional style fully equipped room, lovely private onsen and fabulous multi-course Japanese dinner. All the staff were lovely and helpful. Couldn't fault anything - it ticked all my boxes for a ryokan stay.

Stayed in October 2023

The ryokan itself was lovely. The staff, atmosphere and rooms were wonderful. The dinner and breakfast were delicious and nutritious. Staff took the time to explain the building and room layout, and dishes served.

Stayed in October 2023

The dinner and breakfast are nice but seems scale back a lot from previous years and only can say they are acceptable but far from exceptional.

The private onset bath!

Stayed in October 2023

A couple of the dishes weren’t to my taste (overall the food was good though). Also I wish we didn’t have to talk to staff to collect our outside shoes - it felt overly formal like we were putting staff out (maybe their could be cubbies in the lobby instead?).

Came mainly for the view and private onsen. I think it was on the pricier side but we really enjoyed our stay.

Stayed in October 2023