Nothing

Beautiful scenery Hot springs

Stayed in May 2024

INCREDIBLE! Truly the best hotel experience I’ve ever had. It was authentically Japanese and traditional so a great culture experience in that sense, and also very high quality. The service was above and beyond and the dinner and breakfast service were great. Would highly recommend and will be back! Thank you to the staff for making our honeymoon stay so wonderful.

Stayed in April 2024

Access is confusing unless you ask transfer from the station

Authentic service and attention to detail

Stayed in April 2024

This was a highlight of my trip to Japan. This was certainly a splurge for my wife and I, but it was worth it. Private onsen, comfortable room, beautiful hotel, awesome amenities and free snacks/drinks, and out of this world kaiseki dinner/breakfast. This was such a relaxing stay, and the staff do a great job helping you feel relaxed. It's a little out of the way to get here, but once you do, you will be in for a great time.

Stayed in March 2024

Nothing, everything was perfect.

Everything was out of this world. The service was beyond exceptional from the food to the staff. We loved the amenities and the private Onsen. The public Onsen and massage were also wonderful.

Stayed in March 2024

Nothing. Everything was amazing.

We had the most amazing stay at Hakone Gora Byakudan. The views are simply stunning, the food was amazing and the staff are all incredible. The room we stayed in had our own private onsen and were so clean and beautiful.

Stayed in February 2024

Hands down the best experience I have ever had. I wish I could give it more than 10 if I could. Everything was very beautiful like a dream. The staff went above and beyond to attend to our needs. We had some problem at the train station. The staff, Masaki-san, went to pick us up and helped explain to the train station personel about our situation. They also dropped us off where we needed to go with some good recommendations. The hot spring in the room was insanely beautiful. The public bath was comfortable and the food was beyond delicious. Words cannot explain how happy I am with the experience and I will definitely come back again when I have a chance.

Stayed in January 2024

Food portion is small

Nice and clean, staff are helpful

Stayed in December 2023

Nothing

Amazing vibes and place. Service was top notch, never felt so catered towards in my life. Food was amazing, with breakfast and dinner. Private onsen was really good.

Stayed in November 2023

The only thing I was disappointed in was the spa service. My husband and I booked a massage and facial and we were looking forward to it after all the walking we had down in the city. The ladies were really nice but the service was lacking. The facial is not really a real facial but a cleanse and application of serums and moisturizer. There is no steamer, masque, extractions, or any facial massage. The body massage was also more like a gentle caress. It again wasn't really a real massage. Even when asked for more pressure it more tickled than relieved our tension. I will say I didn't complain because I felt bad. But it was definitely not worth the price I paid for the service and would not have booked it if I knew.

Staff: The staff really made my stay incredible. Every single one of the staff was so kind and thoughtful. If you let them know in advance, they can pick up from the station and drive you to the hotel for no charge. We weren't sure what time we would arrive so I ended up calling them the day of and was still able to get picked up which was amazing. Food: The food was incredible! Each room has their own private room in the dining area that is associated with your room kanji. So the meals felt intimate and luxurious. They were also very accommodating of all my allergies. Room: Every room has a private onsen bath on the balcony. It was also the largest room we had on our entire trip.

Stayed in November 2023

The walk to the onsen from the train station was an interesting trek. It took about 15 + minutes from the closest train station. We had to walk along the road while cars drove by. It was extra scary because it was dark, but this didn't ruin my experience of picking this location.

I love all the staff and our server during dinner and breakfast. She was amazing and helpful in all aspects. My experience of my first onsen was truly memorable and will cherish forever. I came during the fall season and the view from the lobby was beautiful, peaceful, and relaxing. When it was time to checkout, staff offered to drive us to the bus stop so we could continue to explore hakone. This was helpful because it was raining that day and they even provided us with umbrellas.

Stayed in November 2023

Everything was amazing! Couldn’t recommend this place more. The food was amazing. The rooms and property were beautiful. Staff were so helpful and friendly. 10/10!

Stayed in December 2023

Nothing, it was sublime.

The most incredible hotel we have ever stayed at. From the moment you arrive the staff do absolutely everything to make you feel welcome and tend to your every need. The views from the lounge are breathtaking and all of the little details make you feel peaceful and relaxed. From the herbal tea station to the wood burning fire at night time, blankets on the chairs and the ambient music playing, we loved it all. The kaiseki breakfast and dinner are truly incredible, although we found we were unable to finish everything as the courses are so generous, we were blown away by all of the beautiful dishes we got to try that we would otherwise not have had on our trip. You can choose and Japanese or western breakfast and if Japanese, you get to select a grilled fish from a list the night before. The whole dining experience was some of the best hospitality I have ever received. We stayed on the second floor in a room with the onsen tub on the balcony and the room itself was comfortable and came with some luxury skincare products which we made use of during our stay. There are also free drinks in the refrigerator in your room which are topped up during your stay. I cannot recommend Hakone Gora Byakudan enough.

Stayed in December 2023

The property was beautiful and the view from the lobby was stunning. It was so peaceful and quiet, all the rooms were perfectly decorated. The onsen in our room had a cold water spout which helped us adjust the natural hot temperature of the onsen. The beds were so nice and soft as well and we both slept so well. Dinner and breakfast courses were delicious (Michelin level) and we were really full after each meal. The staff were thoughtful in making sure our breakfast and dinner course menus were different depending on the day we stayed. We also liked the private shuttle that would take us to spots close around the property.

Stayed in November 2023

We had a wonderful time at Byakudan and we couldn't fault anything! The staff were all so friendly and made our stay even more special. The surroundings, communal areas and room were beautiful and the meals were very memorable experiences. We can't wait to stay again!

Stayed in November 2023

it was perfect

Hotel was very clean and relaxing. Staff was very kind and helpful. Room was very spacious and private onsen and garden was amazing. Food was well thought and very delicious. Recommended.

Stayed in October 2023

Everything is perfect. The hotel staff are very nice and explain everything. The food are excellent too! Can’t pick anything out.

Stayed in October 2023

only stay for one night

Everything: kindness staffs, cleanliness room, delicious kaiseki food, nice onsen, beautiful mountain view, Perfect!

Stayed in October 2023

We loved everything!

Everything! Absolutely everything! Staff was most friendly and helpful!

Stayed in October 2023

Our room was pretty small.

Beautiful and serene.

Stayed in October 2023

Location in the mountains and top notch service with amazing Suite with a private Onsen option.

Stayed in September 2023

Nothing to say except I wish I had stayed an extra night. Everything was exceptional.

From the moment we walked in we felt welcomed and attended to from every step of the way all the way to being shown to our room, but even then it didn't stop there. Would highly recommend to anyone looking for a quality accommodation and would gladly return in the future.

Stayed in September 2023

Love the special treatment right at checkin

Stayed in September 2023

Nothing. Everything was superb.

Byakudan is located in a fantastic, secluded location that really immerses you in the mountain and trees. The entire property is immaculately kept and balances traditional with modern. We really loved everything about it, especially the service provided by Ali and Mai. They made us feel so welcome and taken care of.

Stayed in June 2023