The location is scenic and the room was very quite beautiful and comfortable. Both the Japanese dinner and the breakfast were exceptional. Friendly staff.

Stayed in April 2024

The breakfast was delicious and beautifully served. The private onsen was so relaxing. The staff were very friendly and helpful. We had a fantastic time!

Stayed in April 2024

The hotel didn't have a private shower in the room. Its all about public bath (you bathe altogether in one open space with the others), which reflects an old time Japanese ryokan style. There's no one bathe at the public bath during my time bathing there though. You can have private bath but with an additional charge.

Ryokan style hotel with a quiet, private, and clean rooms provided for the guest. Very suitable if you're looking for a quiet yet nice place to stay.

Stayed in April 2024

None

Very nice bath, indoor and outdoor and the room was spacious with great mountain view! Really loved it!

Stayed in April 2024

That we couldn’t stay more

The outdoor onsen has a wonderful view

Stayed in April 2024

The location is not too far from the train station but for kids and older adults, it may be hard to walk to because of the hill you have to climb. Recommend taking a taxi.

Very clean and the family room was spacious. The staff and services were top notch. The food was amazing, Traditional Japanese Kaiseki style. Food might not be suitable for non-Japanese kids though. The kashikiri onsen was great and the views were awesome. The drinks in the fridge were part of the service. The yukatas were also nice. The Odawara plum cider was also delicious.

Stayed in April 2024

Not the easiest to reach. Not so good views.

Nice and cosy rooms traditional style, big enough for two.

Stayed in April 2024

not that I can think of, everything was great. But Please keep in mind to take a cab at the train station. otherwise it's gonna be a 15min uphill walk which was not easy when you have luggages.

the whole trip was absolutely amazing. we arrived a few day's before Christmas and seems like we are the only tenants there at that time, so basically we have the whole place to ourselves. it was quiet, the room was clean and traditional just like we imagined. the staff was super friendly and the private bath was definitely awesome. both dinner and breakfadt were breathtaking. we definitely will be back again.

Stayed in December 2023

None

Location. Food

Stayed in December 2023

Absolutely nothing

One of our favourite stays in Japan! A little on the pricey side but worth it after two weeks travelling. Very peaceful hotel with lovely, welcoming staff. The public onsens are split by gender, and I mostly had it to myself. The private onsen was worth the extra cost and perfect for couples. We had the traditional kaiseki meal one evening which was an amazing experience (book early as they fill up fast!) I let them know I’m a pescatarian beforehand which they were able to accommodate. It’s important to note that it’s up quite a steep hill from the town and station which isn’t suitable to walking with suitcases (but taxis are easy and cheap). But normally, it’s a nice walk to town where you can catch a bus easily to the rest of the Hakone area, Lake Ashi etc. The whole stay was a great experience, staying in our first ryokan, the onsens, wearing yukata and soaking up the beauty of Hakone.

Stayed in November 2023

You have to take a bus or call a taxi to get here. You can walk it is only 15 min from the station but there are a lot of hills and the roads have a lot of fast cars. It is walkable but you will tire yourself out; It was a hike getting to the place. The rooms were very small and they did not set the bed for you. The elevator was super small. They do have instructions on how to do it though. They do open and close the Rokan door at midnight till 5 am so I don't think it's for people who like to adventure out at night.

Beautiful Ryokan. The onsen was top notch and the views were immaculate. Not too busy when we went and I got to soak in a public bath with no one around. It was a private bath both night and day. After all the people you encounter everywhere in Japan, this was a great way to relax and be at peace. You do not wear shoes in the ryokan at all so you know the floor is super clean. The food and service was delicious. Mainly they give both dinner and breakfast!!! The view of the Ryokan was just beautiful. Breathtaking even when it is raining.

Stayed in November 2023

Breakfast and dinner was fantastic. Site was clean. Staff were very accommodating and nice. Good location. Lounge was a great place to hangout. Comfy room.

Stayed in December 2023

I recently visited a Ryokan in Japan for the first time, and it was an incredible experience when I chose Hatago Kintoen for the first time. The property was absolutely beautiful and clean. My friends and I thoroughly enjoyed the delicious Japanese breakfast and dinner, which offered a wide variety of dishes with amazing flavors. Moreover, the public outdoor onsen was incredibly relaxing and had a stunning view. Lastly, I must mention that the staff were incredibly friendly and accommodating. Overall, it was an amazing stay and I highly recommend this ryokan to anyone visiting Hakone.

Stayed in November 2023

We absolutely loved our stay. The room was spacious, comfortable and traditionally decorated. The public onsens were lovely, particularly the outdoor one. We also booked the private onsen which was amazing. The staff were super helpful and friendly.

Stayed in November 2023

Maybe location,but not far away from Odawara station (20 min by taxi).

Dinner was better than in 2-3 Michelin star restaurants,breakfast was really good.Private onsen we liked very much.Room is big, futons are comfortable.Beatiful view from the window.

Stayed in November 2023

Everything was really great. The only note was that it was a longer walk than we expected from the town and quite steep, but we soon learned the bus route, which stops directly outside. If you have luggage, don't try to walk there. We had sent our luggage ahead, so didn't have to carry anything there.

The room was beautiful, with a view of the mountains – it really was magical. The whole Ryokan was beautiful and peaceful, and we loved swapping our clothes for Yukata, and relaxing in the onsen, the lounge and in our room. The staff were very friendly and helpful. At first we were worried about the lack of shower in the room, but with the onsen - it really wasn't needed. The ryokan is close to the town, but a bit of a steep walk, but there is a bus route that goes past. It is also close to other onsen in the area.

Stayed in November 2023

The sink was very small. Water always got on the counter and sometimes the floor. No instructions on how to put on a yukata for foreigners.

Dinner and breakfast are available for an additional fee. It features a course meal served at the 1st floor of the ryokan. It is NOT a traditional kaiseki, where it is served in your room. Private onsen is nice, but is NOT worth it in my opinion. There are not many rooms for customers. the 2 nights i was there to shower, the public onsen was empty.

Stayed in November 2023

Nothing-it was great!

The dinner and breakfast were amazing. The onsen facilties, both public and private were great. The decor was traditional-very aesthetically intentional and pleasing.

Stayed in November 2023

Very relaxing onsen. Perfect location with a forest view. Great kaiseki set meal. Exactly the type of reset we needed after the hustle and bustle of Tokyo. Woke up after a perfect night of sleep in a state of perfect calm.

Stayed in November 2023

Room amenities. Suggest to put a towel at washing sink area

Room is clean and cozy

Stayed in October 2023

We arrived at noon and the hotel was closed. Thankfully we just had backpacks so we went on with our day and came back before 5PM for check-in. Be mindful of opening hours if you don't want to be left stranded.

Kintouen is a very relaxing ryokan (traditional Japanese inn). It is quiet, the staff is eager to help, the food is of high quality and you get plenty of it (our dinner was made of 8 different dishes + fruits for dessert). We booked the private onsen (hot bath) on the rooftop for an additional fee and it was totally worth it. The Japanese-style room was comfortable and spacious. The view on the nearby forest and mountains was great to enjoy with a cup of green tea. We stayed only one night but it felt like a deep rest for our bodies and minds. The area is also great for people who enjoy nature. I strongly recommend Hakone and this hotel for recharging your batteries during what is likely a very active and sometimes stressful trip in Japan for most tourists.

Stayed in October 2023

Baths

Stayed in October 2023

Is opposite cemetery.

The whole experience was great! The hotel is clean and the staffs are extremely friendly , from the man standing at the entrance to the lady at the reception. We felt welcome! Our dinner and breakfast were full of surprises. We took a lot of pictures and impressed by the staffs meticulous attitude towards their guests with perfection. Our family enjoyed our stay and felt very welcomed by their hospitality.

Stayed in September 2023

room bit bright to sleep bit late

the room

Stayed in September 2023