I have to make my own bed haha

Everyone here is so polite and considerate. The room is clean and quiet. The lounge has the best view!

Stayed in May 2024

That they had no option for dinner except for traditional Japanese food

The quiet of the place and how they have maintained the traditional way of living

Stayed in May 2024

Everything was good, only thing I noticed was quite a lot of mold in the inside onsen, I guess the ventilation was not great.

Great experience staying in a traditional ryokan, very clean and had a great view from the room. Interesting experience wearing yukata and trying traditional japanese food

Stayed in May 2024

Lounge area closes for coffee closes too early

Relaxing

Stayed in May 2024

Uphill walk, should take taxi or bus

Nice view, good food

Stayed in May 2024

Everything, but mostly the private onsen

Stayed in May 2024

Great consultation and lovely environment. Staffs are super nice and most of them speaks very well English, no communication problem at all.

Stayed in May 2024

The food was good and it felt authentic. However for my European gut it was a bit too varied and intense (mackerel for breakfast!). So this is a minor point

Quite spacious room with futons to sleep on. There is no shower in the room so you shower in onsen which is a nice experience. Onsens have outdoors are which I preferred to indoors one (gets too hot indoors). The staff was very helpful and kind. The lounge area overlooks the mountains and is absolutely gorgeous. Also the dinner and breakfast was provided. The amount of food was huge

Stayed in May 2024

You can’t choose dishes for dinner or breakfast so maybe not for those who don’t want a traditional Japanese style meal

The hotel is spotless. The staff are really lovely and so helpful. It felt like such a luxury experience. We booked the private onsen when we arrived and it was amazing, had views of the mountains and lovely shower facilities. Our traditional Japanese room was really surprisingly comfy and had lovely views. The whole hotel is so peaceful and calm. Dinner and breakfast were huge portions and they did amazingly accommodating for dietary requirements.

Stayed in May 2024

The location is scenic and the room was very quite beautiful and comfortable. Both the Japanese dinner and the breakfast were exceptional. Friendly staff.

Stayed in April 2024

The breakfast was delicious and beautifully served. The private onsen was so relaxing. The staff were very friendly and helpful. We had a fantastic time!

Stayed in April 2024

The hotel didn't have a private shower in the room. Its all about public bath (you bathe altogether in one open space with the others), which reflects an old time Japanese ryokan style. There's no one bathe at the public bath during my time bathing there though. You can have private bath but with an additional charge.

Ryokan style hotel with a quiet, private, and clean rooms provided for the guest. Very suitable if you're looking for a quiet yet nice place to stay.

Stayed in April 2024

None

Very nice bath, indoor and outdoor and the room was spacious with great mountain view! Really loved it!

Stayed in April 2024

That we couldn’t stay more

The outdoor onsen has a wonderful view

Stayed in April 2024

The location is not too far from the train station but for kids and older adults, it may be hard to walk to because of the hill you have to climb. Recommend taking a taxi.

Very clean and the family room was spacious. The staff and services were top notch. The food was amazing, Traditional Japanese Kaiseki style. Food might not be suitable for non-Japanese kids though. The kashikiri onsen was great and the views were awesome. The drinks in the fridge were part of the service. The yukatas were also nice. The Odawara plum cider was also delicious.

Stayed in April 2024

Not the easiest to reach. Not so good views.

Nice and cosy rooms traditional style, big enough for two.

Stayed in April 2024

not that I can think of, everything was great. But Please keep in mind to take a cab at the train station. otherwise it's gonna be a 15min uphill walk which was not easy when you have luggages.

the whole trip was absolutely amazing. we arrived a few day's before Christmas and seems like we are the only tenants there at that time, so basically we have the whole place to ourselves. it was quiet, the room was clean and traditional just like we imagined. the staff was super friendly and the private bath was definitely awesome. both dinner and breakfadt were breathtaking. we definitely will be back again.

Stayed in December 2023

None

Location. Food

Stayed in December 2023

Absolutely nothing

One of our favourite stays in Japan! A little on the pricey side but worth it after two weeks travelling. Very peaceful hotel with lovely, welcoming staff. The public onsens are split by gender, and I mostly had it to myself. The private onsen was worth the extra cost and perfect for couples. We had the traditional kaiseki meal one evening which was an amazing experience (book early as they fill up fast!) I let them know I’m a pescatarian beforehand which they were able to accommodate. It’s important to note that it’s up quite a steep hill from the town and station which isn’t suitable to walking with suitcases (but taxis are easy and cheap). But normally, it’s a nice walk to town where you can catch a bus easily to the rest of the Hakone area, Lake Ashi etc. The whole stay was a great experience, staying in our first ryokan, the onsens, wearing yukata and soaking up the beauty of Hakone.

Stayed in November 2023

You have to take a bus or call a taxi to get here. You can walk it is only 15 min from the station but there are a lot of hills and the roads have a lot of fast cars. It is walkable but you will tire yourself out; It was a hike getting to the place. The rooms were very small and they did not set the bed for you. The elevator was super small. They do have instructions on how to do it though. They do open and close the Rokan door at midnight till 5 am so I don't think it's for people who like to adventure out at night.

Beautiful Ryokan. The onsen was top notch and the views were immaculate. Not too busy when we went and I got to soak in a public bath with no one around. It was a private bath both night and day. After all the people you encounter everywhere in Japan, this was a great way to relax and be at peace. You do not wear shoes in the ryokan at all so you know the floor is super clean. The food and service was delicious. Mainly they give both dinner and breakfast!!! The view of the Ryokan was just beautiful. Breathtaking even when it is raining.

Stayed in November 2023

Breakfast and dinner was fantastic. Site was clean. Staff were very accommodating and nice. Good location. Lounge was a great place to hangout. Comfy room.

Stayed in December 2023

I recently visited a Ryokan in Japan for the first time, and it was an incredible experience when I chose Hatago Kintoen for the first time. The property was absolutely beautiful and clean. My friends and I thoroughly enjoyed the delicious Japanese breakfast and dinner, which offered a wide variety of dishes with amazing flavors. Moreover, the public outdoor onsen was incredibly relaxing and had a stunning view. Lastly, I must mention that the staff were incredibly friendly and accommodating. Overall, it was an amazing stay and I highly recommend this ryokan to anyone visiting Hakone.

Stayed in November 2023

We absolutely loved our stay. The room was spacious, comfortable and traditionally decorated. The public onsens were lovely, particularly the outdoor one. We also booked the private onsen which was amazing. The staff were super helpful and friendly.

Stayed in November 2023

Maybe location,but not far away from Odawara station (20 min by taxi).

Dinner was better than in 2-3 Michelin star restaurants,breakfast was really good.Private onsen we liked very much.Room is big, futons are comfortable.Beatiful view from the window.

Stayed in November 2023