i would recommend to book the room with the teppanyaki diinner since the beggining, they offered to us and then because they had a event we end having dinner in one of the fast food japanese style restaurant in place which was not what we expected it

Tee room is very nice specially the one we book with a private onsen on the terrace, the beds are super comfy the public onsen they share one day is for woman and one day is for men, it is really nice and big The breakfast is good and has a lot of options the staff is nice

Stayed in April 2024

There was nothing that we disliked.

Clean facilities, baths were very nice on both floors with a spectacular view on the sixth floor bath. An incredible experience.

Stayed in May 2024

At check out we requested taxi to Odawara, to be told none were available. Along with other guests we were directed to a local bus stop - bus was very crowded (many people standing with heavy bags) and slow, meaning we missed our train. Staff really should have done more to help, and for a hotel of this size and quality there should be a shuttle bus available - lots of guests were heading to Odawara on check-out. Hotel should be aware taxis are limited and make other arrangements not just leave us in the lurch, or at least provide advance warning! Spoiled an otherwise excellent stay...

Hotel is beautiful in a great location. Dinner and breakfast exceptional. Beautiful rooms, clean and very spacious. Very welcoming friendly service.

Stayed in May 2024

Everything was great

Great food and gluten free requirements well catered for with delicious food. Great location and outlook. Shuttle bus to Gora was helpful. So close to the main attractions of Hakone so could start day ahead of day trippers.

Stayed in May 2024

Close to cable car and gora station, friendly staff and good food in the restaurant. Nice room with onsen.

Stayed in May 2024

It was very crowded, and I requested a vegetarian meal ahead of time. For the same price, I thought my meal was a little bit disappointing. A salad instead of a multi course appetiser. Steamed vegetables with a balsamic glaze instead of steak. They tried their best I think, but even at the breakfast all of the tofu had fish in it. This is one of the most expensive places I stayed, and it was disappointing. Other places were much cheaper and put way more thought into accommodating dietary restrictions.

Beautiful room, loved the bathtub on the balcony and the open air baths. Nice staff, really comfortable place. Did their best to accommodate vegetarians

Stayed in May 2024

Lovely hotel, in room onsen was big enough for two short people to use and water super hot! Full bath in 15 minutes. Room very comfortable and big! Staff kind and friendly from entering. Small communication error as we requested no meat, dairy, eggs but were offered fish. This was not hotel staff fault as we should have been even more specific. The restaurant did accommodate us on the night and we still had a very nice dinner meal

Stayed in May 2024

Beautiful and breathtaking views, very well presented hotel, great amenities and inclusions, lovely onsen with views, and excellent customer service

Stayed in May 2024

But food isn’t of five star level matching the view. With many young staffs, not all so well trained, still room to improve

Five star beautiful scenery. Elderly friendly and nice English speaking staffs for foreigners.

Stayed in May 2024

Everything was perfect, we only wish we could have stayed longer! Had a fabulous time and hope to return soon

Stayed in May 2024

- no gym

It’s a paradise! - the quality of the build - staff - dinner options - onsen options - views - garden - waterfall - help with birthday organization - onsite currency exchange

Stayed in May 2024

Price was a bit expensive, probably would have been more worth it if we had stayed longer and got to explore more.

Only stayed one night so my friend and I didn't get to explore too much, but it was a great stay! My friend really enjoyed the open air bath, and it was also nice to have the private one in our room. We also enjoyed the garden and the great view of the trees in the morning. We didn't choose the dinner option so had to find food elsewhere - while there's a few food options connected to the premises, a lot of them were closed the day we were there. We ended up eating at the yakiniku place, which was fine (not much meat per plate, you grilled it yourself, prices just okay). The breakfast buffet was delicious! Had a really tasty onsen egg, fish roe, oden, etc. Travel wise - we walked on our way there from the subway, then on our way out used the bus stop right outside the connected yunessun, which had information about bus stops and timing, and were able to get to where we needed (Odawara).

Stayed in April 2024

lack of reasonably priced dining options. in our opinion dinner services are very much overpriced (16k and 9k pp), noise from outside (not sure what, probably swimming pool across the street? some machinery?) that prevents full leasure and relax when on the balcony

Onsen facilities, breakfast, kind service, location with a perfect view from a balcony, easy bus access, shuttle bus service, fast check-in and out, icecream coins, hotel garden, birthday gift!

Stayed in May 2024

really nothing.

One of the best locations I've ever stayed at. Best staff I've ever seen. Very helpful, polite and professional. The location is just extraordinary too. especially the private onsen overlooking green hills. Can't ask for a better location and a better hotel. Cleanliness is also impeccable. Floors, toilets, bathrooms are all very clean. Great experience overall that'll cherish for ever.

Stayed in May 2024

Nothing.

The private onsen on the balcony made our stay very special and the public onsens on the property were beautiful. The room was clean and comfortable, the staff were extremely kind and helpful.

Stayed in May 2024

-

The hotel had nice facilities and great food.

Stayed in May 2024

Staff communication and kindness could be better

Buffet breackfast excellent Dinner OK not more

Stayed in May 2024

Nothing at all

Everything about this hotel is amazing. The service, the rooms, the breakfast, the dinners, everything!

Stayed in April 2024

Nothing

Amazing property and service was outstanding. Breakfast and dinner were incredible.

Stayed in April 2024

Nothing

Amazing location, very welcome staff, many complimentary drinks during the day at lobby, hot bath for legs at the lobby was cool. We liked all at this hotel and would recommend to everyone 😊

Stayed in April 2024

Nothing. I have nothing bad to say.

Stunning! The staff were wonderful to us and made sure we had the best time. The restaurant was amazing too, I highly recommend this hotel.

Stayed in April 2024

Location is a bit tricky, since in a place like Hakone if you travel with the Hakone pass and the buses, the bus stop is a bit far from the hotel main entrance, so on first arrival with the bags it was not so comfortable. Since the hotel do offers a shuttle bus from the train station, I recommend you request the shuttle bus schedule in advance so you synchronize your arrival with it.

For dinner we requested no seafood and they customized all the courses to our liking. you could feel the effort and we highly appreciate it. For breakfast you have various options - western and Japanese, we loved it. Room was well equipped and you get various sizes and options for the traditional Yokatas clothings. Cleanliness wise - all in Japanese standards and it's the best you can get.

Stayed in April 2024

It is a large and newish hotel, so not really a traditional ryokan/ onsen experience. Also kaiseki dinner, while good, is a bit rushy and noisy, with last dishes served from a buffet. Still, for people new to Japanese culture this might be a better alternative than a small, traditional ryokan.

Very nice onsens. Breakfast with lots of alternatives. Frendly staff. You will get a special experience snd it is a good hotel.

Stayed in April 2024

The only issue we had is that the hotel is a little distant from the town so we had to use a bus or the shuttle to get there, and both end early so we couldn’t go out to eat in the town in the evening

Great hotel! We had a great time. The room was large and clean with comfy beds and the onsen bath in the balcony was great. The hotel itself is really nice and is located in a beautiful area. The staff was very kind and helpful

Stayed in April 2024