Great dinner

Stayed in May 2024

Excellent individualized service in our room to setup and takedown the futon beds daily and serve the full breakfast. Clean, large rooms and onsen baths.

Stayed in May 2024

Amazing experience, the staff were all approachable and friendly

Stayed in May 2024

Our room attendant spoke very limited English.

The room was amazing over looking a magnificent river. It was extremely close to the station and near restaurants and shops. The front desk staff were helpful and accommodating. They had free coffee in the lobby and could hold your luggage after check out.

Stayed in May 2024

We booked a private hot spring room and the scenery is excellent outside the bathroom. However, the hot spring is a "weak" one and it just feel like normal hot water. If you have tried some hot spring with different color in Japan before, you should know what I mean. Personally, I have tried a blue color hot spring in Yufuin and the water make your skin smooth like silk. This is the only disadv. of this hotel and it acted almost perfect in other aspects.

The loaction is extremely near the train station. The staff is nice and helpful and the reception can communicate with English fluently. The dinner and breakfast are delicious and well served.

Stayed in May 2024

The meals included was super good and delicious. And the services are always on time and very courteous. Love the entire experience.

Stayed in May 2024

Old karaoke system

Great location, great food, great onsen

Stayed in May 2024

Nothing

Great points are dinners, onsen and surrounding areas.

Stayed in May 2024

Nothing

Staff was amazing. Especially front desk and Youko.

Stayed in May 2024

The bathroom and shower were dated but ok if you're not fussy

Located next to Hakone Yumato station and next to the river. The room was spacious and futon beds were comfy enough. They provide yukatas for you to wear in the hotel. The traditional japanese dinner and breakfast was good but they give so much food. The onsens are on the 6th floor facing the forest and you can even rent a private onsen for 50 minutes.

Stayed in May 2024

Nothing .

Everything. The staff , the beds, the wooden bathtub , decor , food , amenities. Exceptional qualities. Exceeded my expectations.

Stayed in May 2024

We had two perfect nights at Suimeisou. Although it rained a lot in the area, the nice onsen and beautiful views from our room made us very happy. And the dinners and breakfasts were out of this world! Both Reiko-san and Naoko-san served us meals in our room. They were so nice and welcoming!

Stayed in May 2024

Nothing

Excellent food and room, open air bath in the room

Stayed in May 2024

The location was very nice, especially the onsen and the possibility to book two of them private. The staff was so friendly and helpful. And the food was typical Japanese and very delicious.

Stayed in May 2024

A few more instructions on how to use some of the facilities and items would have been helpful, but we figured most of it out :)

The hospitality and experience was fantastic! The private onsen was a highlight for us and the food was great (although a lot!)

Stayed in May 2024

Very good food and Youko ( the person who was in charge of our room) was amazing .Some of the staff even spoke spanish to us !!! Very relaxing and tattoo friendly .I would recommend this to anyone who wants to experience japanese Ryokan.

Stayed in May 2024

This was very different to the food we had been eating thus for on our Japan trip. Alot of raw fish, clam dishes with alot of variety on small plates. happy to try it all but I think for someone not used to this might struggle !

Onsen was lovely overlooking river. The staff member looking after us was very nice and showed us how to wear a Komodo

Stayed in May 2024

the futon beds were very hard. otherwise I would rate 10 stars

Stayed in May 2024

Wonderful stay.

Stayed in April 2024

The bathroom could be remodeled. A bit old.

The food, breakfast and dinner, was absolutely stunning. The lady in charge of bringing the food was very kind and explained the various Japanese food. Interesting experience with the futon. The hotel is very well located.

Stayed in May 2024

Just the old stains on seat cushions need to be changed.

Staff and service were great! Was able to drop off luggage before checkin (11am) so we can sightsee, and we were able to schedule our dinner time, breakfast time and book a private onsen (45mins) during our 1- night stay with a relaxing river and mountain view; the public onsens were wonderful, too! Large, spacious room w/ bath & toilet. Kaiseki dinner and breakfast were delicious. Excellent location! Only 3mins from the Hakone-Yumoto Sta. with lots of shops and restaurants around.

Stayed in March 2024

The staff is amazing and really careful to provide everything you need. We had the experience of a traditional dinner and breakfast, and it was really nice despite being so different from the meals we usually have. The onsen provided a good view of the mountains and the river, bringing a peaceful moment.

Stayed in May 2024

The room showed signs of age and did not feel like a pampering setting. It was more expensive than other places we stayed in Japan, but am not sure if that is what should be expected for a ryokan experience in Hakone, especially with a private bath.

This ryokan is only steps away from the Hakone-Yumoto train station. The staff went out of their way to be helpful. We had a lovely private bath overlooking the river. Delicious and plentiful breakfast in a private dining room. Liked the robes, shoes and basket provided to take to the public bath.

Stayed in May 2024

There were no chairs, but that was to be expected. So actually, there was nothing I didn’t like.

I loved that it was authentic .The staff was very attentive. The food was delicious! The onsen was an experience!

Stayed in May 2024