250-0311 Kanagawa, Hakone, Yumoto 702, Japan
#50 of 136 hotels in Hakone
Guests' ChoiceBased on 560 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.9
Staff
9.2
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Lok
United KingdomNothing
Excellent food and room, open air bath in the room
Stayed in May 2024
Reviewed: 25 May 2024
Laura
IsraelThe location was very nice, especially the onsen and the possibility to book two of them private. The staff was so friendly and helpful. And the food was typical Japanese and very delicious.
Stayed in May 2024
Reviewed: 23 May 2024
Laura
New ZealandA few more instructions on how to use some of the facilities and items would have been helpful, but we figured most of it out :)
The hospitality and experience was fantastic! The private onsen was a highlight for us and the food was great (although a lot!)
Stayed in May 2024
Reviewed: 21 May 2024
Darcyness
SpainVery good food and Youko ( the person who was in charge of our room) was amazing .Some of the staff even spoke spanish to us !!! Very relaxing and tattoo friendly .I would recommend this to anyone who wants to experience japanese Ryokan.
Stayed in May 2024
Reviewed: 21 May 2024
Oliver
United KingdomThis was very different to the food we had been eating thus for on our Japan trip. Alot of raw fish, clam dishes with alot of variety on small plates. happy to try it all but I think for someone not used to this might struggle !
Onsen was lovely overlooking river. The staff member looking after us was very nice and showed us how to wear a Komodo
Stayed in May 2024
Reviewed: 18 May 2024
Paul
United Statesthe futon beds were very hard. otherwise I would rate 10 stars
Stayed in May 2024
Reviewed: 18 May 2024
Shannon
United StatesWonderful stay.
Stayed in April 2024
Reviewed: 17 May 2024
Annie
United StatesThe bathroom could be remodeled. A bit old.
The food, breakfast and dinner, was absolutely stunning. The lady in charge of bringing the food was very kind and explained the various Japanese food. Interesting experience with the futon. The hotel is very well located.
Stayed in May 2024
Reviewed: 17 May 2024
Jennifer
United StatesJust the old stains on seat cushions need to be changed.
Staff and service were great! Was able to drop off luggage before checkin (11am) so we can sightsee, and we were able to schedule our dinner time, breakfast time and book a private onsen (45mins) during our 1- night stay with a relaxing river and mountain view; the public onsens were wonderful, too! Large, spacious room w/ bath & toilet. Kaiseki dinner and breakfast were delicious. Excellent location! Only 3mins from the Hakone-Yumoto Sta. with lots of shops and restaurants around.
Stayed in March 2024
Reviewed: 16 May 2024
Filipe
BrazilThe staff is amazing and really careful to provide everything you need. We had the experience of a traditional dinner and breakfast, and it was really nice despite being so different from the meals we usually have. The onsen provided a good view of the mountains and the river, bringing a peaceful moment.
Stayed in May 2024
Reviewed: 13 May 2024
Susan
United StatesThe room showed signs of age and did not feel like a pampering setting. It was more expensive than other places we stayed in Japan, but am not sure if that is what should be expected for a ryokan experience in Hakone, especially with a private bath.
This ryokan is only steps away from the Hakone-Yumoto train station. The staff went out of their way to be helpful. We had a lovely private bath overlooking the river. Delicious and plentiful breakfast in a private dining room. Liked the robes, shoes and basket provided to take to the public bath.
Stayed in May 2024
Reviewed: 13 May 2024
Miho
United StatesThere were no chairs, but that was to be expected. So actually, there was nothing I didn’t like.
I loved that it was authentic .The staff was very attentive. The food was delicious! The onsen was an experience!
Stayed in May 2024
Reviewed: 13 May 2024
Jackson
AustraliaThe bathroom was a little small even by japanese standards. The early mandatory breakfast was fantastic, but as someone who doesn't like big breakfasts, it shocked the system a bit.
The staff was wonderful and accommodating. Location was perfect and near the centre of town and station. Baths were incredible and so relaxing after a long day of walking.
Stayed in May 2024
Reviewed: 13 May 2024
Georgina
New ZealandWhilst the traditional Japanese futon was a nice experience, was a bit firm for our western backs.
Central location, nice river outlook. Great private ONSEN, breakfast was delicious. Very attentive staff.
Stayed in May 2024
Reviewed: 12 May 2024
George
GreeceMaybe a bit more description of the food. We didn't have any description of the food and as not Japanese most of them were unknown.
Great Ryokan at Hakone, the service was amazing and the facilities Spot on. Very close to the train station.
Stayed in May 2024
Reviewed: 12 May 2024
Vlad
United KingdomThey're not really flexible with the dinner menu. Not a problem for us but something to be aware of if you need vegan, gluten-free etc.
The hotel is very close to the train station, very comfortable when coming from Tokyo as well as taking the train or bus to further explore the area. We stayed in the Japanese style room with breakfast and dinner included. It was a great experience overall, staff were very attentive and the food was good. Be prepared as the portions were big, we couldn't finish everything. We also tried the private bath which has a nice view over the woods. We loved that they had a yukata in your room for you to put on.
Stayed in May 2024
Reviewed: 12 May 2024
Orfeas
GreeceVery friendly staff, great facilities and good location.
Stayed in May 2024
Reviewed: 12 May 2024
Daniela
CanadaPeople serving food did not speak English and could not explain properly how to eat their food( order and combination)
Excellent location, clean facility and amazing rooms. We booked a room with private onsen on the balcony which we used it every night. We stayed for 3 nights and took breakfast and dinner. We had the meals on a private room served by our own butler. However despite the meal being delicious, breakfast was japanese style( miso soup, fish and rice ) not our style actually. Dinner we found it to be again delicious, but too much for us. If you want to experience this you should book it. Overall an amazing value but that came with the price.
Stayed in May 2024
Reviewed: 10 May 2024
Jon
CanadaI wish the open air onsen had better hours for Men.
The location was perfectly close to the train station and right on the river. Lovely to listen to the sound of the river at night. The staff were amazing and friendly and funny even when there was a bit of a language barrier - they made it work and made sure we were comfortable. I could tell they had a lot of experience in hospitality.
Stayed in May 2024
Reviewed: 9 May 2024
Peter
SwitzerlandThe lady (Naoko san), taking care of dinner and breakfast, was really nice. The privaate bath has a beautiful view.
Stayed in May 2024
Reviewed: 8 May 2024
Hoi
Hong KongThe staff who served us for meals and bed preparation. She seemed to be forced to be here to serve us. No smile and she stared us (with no reason) when we met her in the corridor. A big contrast to the other staff that we had met in the hotel (both front desk staff and staff on other floors who are very polite and willing to help us).
Very polite and helpful front desk staff. Delicious sashimi and appetiser for dinner. Meals are good but it would be better if we can choose to have a smaller portion.
Stayed in May 2024
Reviewed: 4 May 2024
Tow
SingaporeNone
The food was excellent. Very clean. Onsen very nice
Stayed in April 2024
Reviewed: 1 May 2024
Bhatta
United StatesNothing
Great location. Helpful staff. Wonderful dinner.
Stayed in April 2024
Reviewed: 27 April 2024
Lindella
NetherlandsThe tatami mat was a bit uncomfortable but for a westerner this is something we are not used to.
We loved this property, the room, the private onsen, the location was perfect and the staff were super friendly.
Stayed in April 2024
Lipari, Italy
Pierrefitte-Nestalas, France
Chengdu, China
Portimão, Portugal
Selcuk, Turkey
Tradir, Iceland
Calgary, Canada
Punta del Este, Uruguay
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content