Everything was perfect!

Hotel was the perfect location only minutes away from Hakone Yumoto Station. The room was very clean and spacious for 5 adults with 3 single beds and 2 futons and it was great that the toilet, sink, shower and private open air bath were all in separate rooms too! We enjoyed the kaiseki dinner and breakfast that was served in our room. It was a lot of work for our room attendant to bring the extra tables for our family of 5 adults and then carry all the food and drinks to our room, set it up and also take everything away. What a great experience!! I also added the private onsen which was really nice for us to use after dinner and paid 500 yen to choose my own yukata (there were yukatas provided in the room as well for everyone). I also got a 45 min massage. It was really great as we had been walking in Tokyo for 4 days before we arrived so the massage was perfect for my aching muscles!!

Stayed in May 2024

Nothing

Beautiful historical ryokan with wonderful staff.

Stayed in June 2024

Very good food and welcoming and professional staff. We want to go back!

Stayed in May 2024

Air conditioning unit was rather noisy and bathroom facilities very compact.

The room was very authentic Japanese style with tatami mat flooring, futon beds and a low table with zabuton cushions as seating. We had breakfast and dinner which was freshly prepared, and consisted of many dishes. We were served by a delightful room attendant. Hotel also has a good size lounge area and freely available coffee of good quality. The hotel is in a great location very close to rail station and local shops.

Stayed in May 2024

Breakfast was a bunch of mystery fish and there was no variety of other items - I wasn't able to eat anything at all. This ryokan is very expensive (I paid $356USD for 1 night) and I would have expected more/better food for the price. Also, the guests (families) above and around us were very loud (screaming children) until midnight which ruined the calm ambience while we used our bath outside. Also, all of the restaurants nearby closed very early (5pm) so we ended up getting dinner at 7/11 to eat in our room. This isn't a reflection of the hotel moreso the area.

Our room was beautiful, large, and cozy! Loved the amenities in room & our private hot spring tub. Beds were phenomenal. Hotel was very convenient to get to from the train station (3 min walk).

Stayed in June 2024

Maybe hanging a hand soap dispenser in the toilet would help. You need to walk out from the toilet space without washing hands with soap, pass the living room, and then wash your hands in the bathroom.

Everything. The staff , the tatami beds, decor, dinner and breakfast, both the public and private onsen were gorgeous experience. Clean and traditional. Exceptional qualities. Exceeded my expectations.

Stayed in May 2024

Great dinner

Stayed in May 2024

Excellent individualized service in our room to setup and takedown the futon beds daily and serve the full breakfast. Clean, large rooms and onsen baths.

Stayed in May 2024

Amazing experience, the staff were all approachable and friendly

Stayed in May 2024

Our room attendant spoke very limited English.

The room was amazing over looking a magnificent river. It was extremely close to the station and near restaurants and shops. The front desk staff were helpful and accommodating. They had free coffee in the lobby and could hold your luggage after check out.

Stayed in May 2024

We booked a private hot spring room and the scenery is excellent outside the bathroom. However, the hot spring is a "weak" one and it just feel like normal hot water. If you have tried some hot spring with different color in Japan before, you should know what I mean. Personally, I have tried a blue color hot spring in Yufuin and the water make your skin smooth like silk. This is the only disadv. of this hotel and it acted almost perfect in other aspects.

The loaction is extremely near the train station. The staff is nice and helpful and the reception can communicate with English fluently. The dinner and breakfast are delicious and well served.

Stayed in May 2024

The meals included was super good and delicious. And the services are always on time and very courteous. Love the entire experience.

Stayed in May 2024

Old karaoke system

Great location, great food, great onsen

Stayed in May 2024

Nothing

Great points are dinners, onsen and surrounding areas.

Stayed in May 2024

Nothing

Staff was amazing. Especially front desk and Youko.

Stayed in May 2024

The bathroom and shower were dated but ok if you're not fussy

Located next to Hakone Yumato station and next to the river. The room was spacious and futon beds were comfy enough. They provide yukatas for you to wear in the hotel. The traditional japanese dinner and breakfast was good but they give so much food. The onsens are on the 6th floor facing the forest and you can even rent a private onsen for 50 minutes.

Stayed in May 2024

We had two perfect nights at Suimeisou. Although it rained a lot in the area, the nice onsen and beautiful views from our room made us very happy. And the dinners and breakfasts were out of this world! Both Reiko-san and Naoko-san served us meals in our room. They were so nice and welcoming!

Stayed in May 2024

Nothing

Excellent food and room, open air bath in the room

Stayed in May 2024

The location was very nice, especially the onsen and the possibility to book two of them private. The staff was so friendly and helpful. And the food was typical Japanese and very delicious.

Stayed in May 2024

A few more instructions on how to use some of the facilities and items would have been helpful, but we figured most of it out :)

The hospitality and experience was fantastic! The private onsen was a highlight for us and the food was great (although a lot!)

Stayed in May 2024

Very good food and Youko ( the person who was in charge of our room) was amazing .Some of the staff even spoke spanish to us !!! Very relaxing and tattoo friendly .I would recommend this to anyone who wants to experience japanese Ryokan.

Stayed in May 2024

This was very different to the food we had been eating thus for on our Japan trip. Alot of raw fish, clam dishes with alot of variety on small plates. happy to try it all but I think for someone not used to this might struggle !

Onsen was lovely overlooking river. The staff member looking after us was very nice and showed us how to wear a Komodo

Stayed in May 2024

the futon beds were very hard. otherwise I would rate 10 stars

Stayed in May 2024

Wonderful stay.

Stayed in April 2024