250-0311 Kanagawa, Hakone, 588-1, Japan
#73 of 138 hotels in Hakone
Guests' ChoiceBased on 57 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.5
Facilities
9.0
Staff
8.8
Value for money
8.0
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 25 May 2024
Joanna
CanadaHard beds, funky smell in hallway on our floor
Central walking to train station. Had its own onsens
Stayed in May 2024
Reviewed: 24 May 2024
Stephen
United KingdomThe food is very traditional Japanese and doesn't really cater for vegetarians. What is provided is exquisite but will not necessarily suit all tastes.
We very much enjoyed our stay. The hotel is very well situated and lovely. The staff are very attentive. The hotel was very responsive with questions that I sent to them in advance of our arrival. The room was clean and we had a nice view of the river.
Stayed in May 2024
Reviewed: 20 April 2024
Raphael
United KingdomThe slightly odd constant check that we understood that we would be charged for meals that we didn’t want (we understood from the start). Slightly older feeling in the room and bathroom but still a good room. The Japanese breakfast and no other choice for breakfast.
The onsen, the open air bath and the free drinks all day.
Stayed in April 2024
Reviewed: 18 April 2024
Peter
AustraliaThe room was cramped. Breakfast was limited
Good location near station
Stayed in April 2024
Reviewed: 11 April 2024
Jack
United KingdomNot the hotel's fault but we are picky eaters with a western diet and the breakfast wasn't really to our taste
Friendly staff, loads of complimentary services we didn't realise we'd get including free ramen as a late-night snack and a complimentary drinks station open all night including beer and cocktails. Open air bath in room was delightful.
Stayed in April 2024
Reviewed: 1 April 2024
Peachanan
AustraliaThe bathtub looked a little tired and the balcony area could use some touch ups. Very high price during peak season.
Comfortable and spacious room. We had a corner room on level 6 with a bathtub on the balcony overlooking the river. Very peaceful and quiet at night. The room was well equipped with amenities - a small kettle, cloth hangers, clothes refresher spray, slippers, etc. Clean and functional shower with separate toilet. The room also had an extra sink and vanity area which provided a lot of convenience. Nice Japanese-style breakfast served in the dinning room. Public onsen located on level 6, with 2 private ones (first in first served basis). The outdoor public onsen was lovely on a cold night. There was also free ramen at 10.30pm, with tea/coffee available at reception. Walkable distance to the Hakone-Yumoto station, however can be a tricky walk in bad weather, especially if you have luggage. Great for a 2 night stay in Hakone.
Stayed in March 2024
Reviewed: 30 March 2024
Bee
SingaporeRather far from station especially if you have luggage They were unable to help get transfer for us to kawaguchiko Room size was comfortable but bathroom space was tight
Nice Japanese style breakfast although we were not able to fully appreciate some of the items. Reservation staff were really helpful and prompt in answering my queries Outdoor tub in room was really nice
Stayed in March 2024
Reviewed: 6 March 2024
Deborah
AustraliaLocation, friendly staff, great meals, great rooms
Stayed in March 2024
Reviewed: 17 January 2024
Joao
BrazilSpacious rooms with nice a balcony with the private onsen tub
Loved the food and the Onsen experience
Stayed in January 2024
Reviewed: 3 December 2023
Pat
Hong KongService, food, onsenn, everything
Close to station, it takes about 10 mins walk
Stayed in November 2023
Reviewed: 2 December 2023
Anzai
Singaporeeverything was great!
Staff were friendly and professional. Everything was clean and well maintained. breakfast and dinner were superb quality. no bad comments at all.
Stayed in December 2023
Reviewed: 29 November 2023
Kimberly
AustraliaNothing I didn’t like, I just oils like to learn more Japanese to be able to communicate with the staff better
I loved the traditional vibe, the facility’s and the staff
Stayed in November 2023
Reviewed: 30 October 2023
Victoria
CanadaCan't think of anything.
Liked how attentive the staff was. Breakfast was excellent. We had massage, and it was good. Overall, it was good value for money (we originally booked Yamagaso, but it seemed too expensive compared to Sara).
Stayed in October 2023
Reviewed: 29 October 2023
Wong
Hong KongThe open-air bath in room was not spring water
The room was clean and the staff are friendly. There was a 24 hours drinks for free and snack at different time period. These were very warm for travelers
Stayed in October 2023
Reviewed: 20 October 2023
Michael
AustraliaThe location is in stunning part of Hakone and the facilities were amazing
Stayed in October 2023
Reviewed: 5 October 2023
Blagovest
GermanyThere was no decent public transport connection from the nearby station.
The public bath was quite nice, also the private ones.
Stayed in October 2023
Reviewed: 4 October 2023
Mary
United StatesNothing we did not like.
Breakfast was great! Meals and facilities excellent.
Stayed in September 2023
Reviewed: 3 October 2023
Kau
SingaporeNoise from bath draining quite loud from neighbouring rooms. Main meals only shabu shabu. Sofa not comfortable
Generous free drink corners round the clock. Short walk from train station. Friendly reception, though limited English.
Stayed in October 2023
Reviewed: 26 September 2023
Amber
United KingdomWe weren’t keen on the traditional breakfast but think that was mostly due to our own unfamiliarity with the very traditional foods on offer - but it was good value for the price.
Location was great, bed super comfy, free drinks was a great perk!
Stayed in September 2023
Reviewed: 23 September 2023
Aileen
South AfricaN/A
Beautiful setting along the river. Really exceptional facilities and friendly staff.
Stayed in September 2023
Reviewed: 23 September 2023
Paul
AustraliaClean and new
Stayed in September 2023
Reviewed: 17 September 2023
Svsv
Australianothing
The food and the private bath
Stayed in September 2023
Reviewed: 16 July 2023
Mich
United KingdomVery nice hotel with bath on balcony. Staff very friendly but no English speakers, however was able to communicate but not ask specifics. Would go back
Stayed in April 2023
Reviewed: 8 June 2023
Rudy
CanadaBreakfast and Dinner included, both fantastic.
Stayed in May 2023
Showing 1 – 25
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