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Great location and very spacious room with a great view

Stayed in July 2023

Dinner closing early night

Nice view with good location Clean room with a lot of welcome facilities

Stayed in August 2023

N/A

Room, facility lounge, location, spa, atmosphere and view from the room

Stayed in July 2023

There was nothing we didn't like. Amazing place cannot praise enough

Everything. The location was amazing, the views front the garden. Located right beside the cruise boat(great for getting around) and beside a bus stop too. The staff were very friendly and we were lucky to have seen My Fuji from our room. Continental breakfast was great and the food in the restaurant was lovely.

Stayed in August 2023

View Breakfast Location Great rooms

Stayed in July 2023

An amazing hotel with great views

Stayed in August 2023

As someone who's not familiar with the area, I would only ask that the site provide a bit of warning with regards to dinner accessibility. All surrounding restaurants closed after about 4 pm, and the restaurants in the hotel required reservation. Thankfully, they have a lounge/bar area that served casual food that was very tasty, but advance knowledge would be nice to plan in the future.

Awesome lakeside view. Friendly staff. Very nice surrounding area for a jog or walk. We took the "adventurous" way to get to the hotel - train, cable car, ropeway, pirate ship. Very fun! The breakfast service was the most amazing breakfast buffet I've ever had - a mix of Japanese and western dishes. I definitely overate trying to enjoy them all.

Stayed in July 2023

The price should have included complementary breakfast.

The location and the room were awesome. Food was great.

Stayed in August 2023

The hotel is not very accessibility friendly. We were traveling with two small children and using a stroller and were given a room on the second floor, which for people who can’t take stairs requires an absurdly circuitous route on two elevators crisscrossing the property twice to access, despite the second floor literally being open to the lobby (via one flight of stairs). Given the third floor is directly accessible from the lobby via an elevator (which doesn’t stop on the second floor), I would strongly recommend that visitors who likely have some mobility issue be given rooms on that floor instead. In addition, the breakfast was delicious but it felt unnecessarily penny pinching to not include a child’s plate when your clients have paid for breakfast. Children are given access to the buffet and it was plentiful, but it’s a miserly look from an otherwise nice hotel to charge an extra fee for the children to basically be given an extra two eggs.

Beautiful views, comfortable rooms, excellent location, nice breakfast. All in all a wonderful stay!

Stayed in August 2023

Nothing

Excellent location beautiful lview of aashi lake from balcony of room free drimks in guest lounge

Stayed in August 2023

Can't point out deficiency.

Amazing lication and service. Simply wonderful stay. Very limited but relevant food menu.

Stayed in July 2023

The food portion where small 😆

Everything

Stayed in July 2023

It’s a very humid area and the lobby had a musty smell. The check in could’ve been a bit more welcoming. I was asked to pay the tax on arrival in cash which felt a bit rushed and unexpected vs charging it to card. The reception could have been a little more welcoming, just very direct and felt a little odd relative to check in at other hotels in japan.

Hotel in front of Aishi lake, great views, clean facilities, has in an on-site onsen.

Stayed in July 2023

Food options were limited.

Fantastic property with superb location and view.

Stayed in July 2023

The 2 restaurants in the hotel are very expensive and you need to book before 5pm. There was only one restaurant nearby that was open at night, which was excellent. No transport in the evening to get anywhere. We asked the hotel to book us a taxi for 0630 to travel to Odawara but they could not organise it, maybe more a taxi issue but a bit disappointing for a large international hotel.

The view of the lake from our room was the highlight. We had a very large room with a lounge in front of the window with a view of the lake and Mount Fuji. Located next to the ferry terminal for the pirate boat which takes you to the ropeway station up to the volcano, connects to the cable car and Tozan Switchback railway. Guests lounge with complimentary coffee, tea and soft drinks.

Stayed in July 2023

The king sized bed was basically 2 separate beds located next to each other with a large gap between, so not as comfortable as we’d been expecting.

Very welcoming and attentive staff. Beautiful view of the lake if you are fortunate to have good weather. Excellent breakfast and spacious rooms.

Stayed in July 2023

Excellent view, breakfast and dinner. My grandchild learned to walk in the spacious room.

Stayed in June 2023

View was sensational! Staff were excellent. Breakfast far exceeded expectations. Peaceful, wonderful location, bus from railway stations stops right outside the hotel. We purchased a Hakone Pass from railway station on arrival from Kyoto. The Pass covered the bus fares to our hotel plus pirate ship and much more. Certainly worth it. The Pirate ship is a couple of hundred metres from hotel. A couple of restaurants at hotel which included a French restaurant which we enjoyed very much. Also a few local restaurants nearby for lunch. We loved every minute of our stay. Beautiful area.

Stayed in May 2023

Everything was fine.

Everything.the. Our room was spacious, the view from our room is amazing, the onsen, the location as base to other transportation around hakone is adequate. The breakfast is good.

Stayed in July 2023

Who wouldn’t want to wake up to a lake view of Mt Fuji. It didn’t feel real, I thought I was still dreaming

Stayed in July 2023

Everything, could not fault a single thing. Rooms were spacious and the view was breathtaking. Many facilities and the staff went above and beyond to help and assist us during our stay. Comfy beds, great location and many activities to do

Stayed in July 2023

Has beautiful location, gorgeous views, personalized, attentive staff, with amazing breakfast, dinner, and lounge. large comfortable rooms. great onsen experience and close to ferry ride on Lake Ashi.

Stayed in July 2023

Would have preferred a walk-in shower rather than over the bath as it was a bit tricky to get into.

The views were incredible! We saw Mount Fuji for three days running, and the lake was breathtaking. The rooms were just stunning, we loved the couch by the window to take in the amazing views.

Stayed in June 2023

As a muslim, the halal food options were kinda limited so it would wonderful if more can be added to accommodate muslim guests.

Everything was great, the location, the staff, we got a room with balcony and the view was just breathtaking, we spent hours relaxing and admiring Lake Ashi and watching the pirate ship sailing across the lake. If you want a place to relax and enjoy nature then Hotel Hakone is for you.

Stayed in June 2023

Everything good

Splendid. Staff polite and helpful.

Stayed in June 2023