Nil

Perfect location for skiing. Close to night bus pick up and restaurants nearby. Self contained kitchen had all we needed.

Stayed in February 2024

We happened to be in the end of skiing season 2024 (late March), so most of ski lifts, restaurants nearby were closed and we had to walk down to the town centre every evening for dinner or shopping.

Privacy, and country style of separate lodge we stayed in. Location is good for reaching various ski lifts by shuttle bus, otherwise a bit remote from most of attractions.

Stayed in April 2024

We stayed on level 3 no lift but other than that was great

Stayed in February 2024

the walls are really thin and walking up and down the stairs makes a lot of noises. even walking on the second storey creates so much noise that it affects those who are sleeping below. the hot water for bathing is available for use but not consistent. sometimes while bathing, the water can become cold and i have to wait for a minute or so for the hot water to be replenished again.

great location. near the ski lifts and other rental shops. it has a private entrance as well and it feels really homely! hot water is available and many cooking utensils are also available for use.

Stayed in February 2024

It was outdated, the bath would flood and the water pressure was low. The place reeked of cigarette smoke and the heater was only in the main bedroom meaning the rest of the house was cold. The parking situation was a mud pit but at least we could park.

The proximity to ski area was close enough to walk, located close to eating areas and pet friendly was a plus.

Stayed in February 2024

The heater in the bedroom was a very old air conditioner. It was extremely noisy and did not heat up the room at all. It needs to be replaced. It was the major reason why we didn’t enjoy our stay there because we just couldn’t sleep well.

We stayed in one of the chalet buildings. It was big and spacious, it was close to ski rental, Happo One ski resort, onsen and there was easy free parking.

Stayed in February 2024

there was a male staff, I believe his name was Diago. especially poor attitude. we got to Hakuba at about 630pm and was intending to take the shuttle bus to the accom, however the buses were no longer operating. it was snowing heavily and I called the lodge to check if we could get a last minute transfer to the lodge. granted, it was last minute, but Diago was very rude when rejecting our request. second incident when my friend injured herself on the mountain of day 1, I called the lodge to check if we could get a transfer with the lodge vehicle to the local clinic 10 min away from Happo One, as taxis were all fully booked when we tried calling ourselves, Diago actually told my injured friend to “take a bus and walk” to the clinic. absolutely appalled with this kind of reception. thankfully our interaction with Diago was kept to a minimum and we much rather speaking to Anna.

Anna was exceptional in her hospitality and accomodating to our requests. As my friend tore her ACL on the first day of our trip, Anna helped in taxi bookings and was very efficient. One of the nights we had dinner booked and was unable to get a taxi, Anna drove us over without hesitation. Location was near Rhythm, near the shuttle bus pickup and drop off point as well

Stayed in March 2024

Bed wasn't the most comfortable and no blinds to block out the sun in the bedroom (means we were all up with the sunrise).

Our 2nd time here with a family of 4 (2 toddlers). Large rooms and living room with alot of space for kids to wander. Kitchen was also very useful esp since there's not much lunch options around the area. Our kids loved playing in the soft snow just outside the building. Relatively near to beginner slopes and shuttle bus pick up points.

Stayed in February 2024

Very cosy. Extremely helpful and friendly staff. Went above and beyond for our group.

Stayed in February 2024

Would have loved some sponges to wipe up and some tea towels.

Great value for money. Comfortable and good location.

Stayed in February 2024

Interior is a little dated and not very well maintained (mould on windows, door lock was wonky, dust).

Handy location to the ski fields especially Happo One. Chalet was well equipped- kitchen, washer, drying room. Has everything that we need for a long ski holiday.

Stayed in January 2024

Spacious and comfortable accommodation.

Stayed in January 2024

The only thing letting this property down was the lack of comfortable seating. There were 4 kitchen stools and these were not terribly comfortable to sit in for any period of time.

The cabin was cozy and gave the feeling of a Swiss cabin.

Stayed in February 2024

Nice location

Stayed in January 2024

Reception wasn’t always manned which meant needing to use the services of the nearby Tokyu Hotel when reserving a cab outside the hours it was manned. Staff also didn’t have the same knowledge so we had to wait for some of them to come on shift to give us a hand. Daughter also found her bed dipping in the middle.

It was conveniently located to Tokyu Hotel where we caught all our shuttles to the ski resorts, and also only a few minutes walk to F&B and gear rentals. The space we had was also great for our family of 4, allowing us to dine around a table and play games each night. Having a washing machine, cooking facilities and a strong heater was super handy.

Stayed in January 2024

Friendly staff, well equipped (especially the drying room), great location (5-6 min walk to the Kokusai lifts for Happone) and clean. Really enjoyed staying at this accommodation!

Stayed in January 2024

Broken wardrobe door and some blinds. No kitchen sink plug.

Very comfortable cosy beds. Good heating. Ample storage. Easy access. Great location. Very helpful and friendly staff.

Stayed in January 2024

Facilities are older and could do with an upgrade. However the convenient location makes up for this, would stay here again.

Convienent location to happo slopes, ski rentals and ski school.

Stayed in January 2024

A bit musty. The inside of the cupboards need more cleaning and the fan had a lot of dust on top. Kitchen utensils such as pots and pans could use an update. Bathroom rather old. No heater in bedroom but ac type heater. There are no convenience stores nearby. But the hotel can get a van to send you and pick you up most of the time.

Cozy lodge with snow at doorstep. The hotel concierge can arrange for drop off or pick up around the area as stores are 15 minutes away. Good 2 door entrance system meant keeping the cold air and wet gear away from the inside of the lodge. Easy for cars to drop us right infront of our door. It was easy for Rhthym rental to collect our gear afterwards. All we had to do was put it on the large door step. The rental shop is only a 3 minute walk away and they can send you to the ski resort for free too. Heating was great for early december weather, especially in the kitchen the heater is really strong. The bedroom has ac for heaters which is ok in early december, not sure if it gets colder. The rental shop is only a 3 minute walk away and they can send you to the ski resort for free too.

Stayed in December 2023

Further away from the main town where most restaurants and supermarkets were.

Great service. Pick up and drop off from train station. Helped us make restaurant reservations. Friendly staff. Right opposite Hotel Tokyu, a bus stop for a lot of the resort buses. Apartment accommodation was cosy and warm. The restroom/drying room worked a treat!

Stayed in January 2024

Aircon filters were dirty

Good size self contained rooms and comfortable

Stayed in January 2024

No pick up or drop off to the bus terminal for arrival or departure. No convenience store nearby if you want to cook something simple.

Good location. Close to ski shuttle and equipment rental. Close to 2 luxury hotels with Onsen and restaurants. Our room has a washing machine and dryer for the clothes. Well equipped kitchen.

Stayed in December 2023

We booked 4 beds and one of these was an uncomfortable fold-out sofa. However the staff were very prompt in resolving this and ensuring we were comfortable . Another small thing is that there were only plastic plates and bowls available

The staff were very helpful - they took us to get groceries when we arrived after a long days travel and assisted us to book our bus travel back to Nagano. Shout out to Anna who is very knowledgeable and could answer all our questions. The room was cosy and warm and clean. We were able to cook breakfast and dinner easily. It was very close to an Onsen, bar and ski rental . Shuttles to snow fields were very close and we were dropped off to our transport after check out. Overall this is a good value budget friendly option .

Stayed in December 2023

Dusty fan and bunk bed area without air conditioning

Spacious

Stayed in December 2023