399-9301 Nagano, Hakuba, Hokujo 4688, Japan
#43 of 103 hotels in Hakuba
Guests' ChoiceBased on 56 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
8.7
Facilities
8.8
Staff
9.1
Value for money
8.0
Free WiFi
8.6
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Showing 1 – 25
Reviewed: 2 April 2024
Huw
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: 26 March 2024
Thomas
United StatesThe price was a little high but this is a high-end hotel. And it's in a resort area so it was expected.
The breakfast buffet was great plenty of freshly made goodies. The staff was great friendly accommodating and very professional
Stayed in March 2024
Reviewed: 27 February 2024
Ketsama
ThailandNo
Rooms are cozy. Beds are comfortable. Breakfast is super!!! Staff are very helpful.
Stayed in February 2024
Reviewed: 26 February 2024
Annabel
AustraliaBeds & pillows uncomfortable
Location
Stayed in February 2024
Reviewed: 24 February 2024
James
United StatesNot the hotels issue but the shuttle buses in the resort need to have a rack on the outside for skis. Makes zero sense to have bring your skis into the bus.
Hotel Staff was attentive and excellent. Breakfast was fabulous. Very convenient to Rhythm ski rental shop across the street.
Stayed in February 2024
Reviewed: 8 February 2024
Kung-ching
TaiwanNA
Location and shuttle bus
Stayed in February 2024
Reviewed: 30 January 2024
Apisek
ThailandGreat location, friendly and helpful staff
Stayed in January 2024
Reviewed: 9 January 2024
Gopalan
AustraliaEverything was so perfect.
Best place we stayed ever. Rooms are spacious and amazing mountain view. Loved the breakfast and the venue.
Stayed in December 2023
Reviewed: 28 December 2023
Orawee
ThailandThe bedding can be improved.
Very nice ambiance and decor. Good breakfast with variety of food.
Stayed in December 2023
Reviewed: 10 July 2023
Dora
SingaporeRoom was small for triple sharing.
Exceptional service and attention especially 2 young male staff who spoke good English. 1 of them who is a trainee from Korea recommended a very nice Izakaya for dinner and offered to take our family photo when we checked out. The other young man who is Japanese kindly offered to store our luggage for the day while we explored Iwatake Resort upon checking-out. Nice view from the room. 10 - 15 mins drive to cafes and restaurants at Echoland.
Stayed in June 2023
Reviewed: 5 July 2023
Ho
Hong KongAt first, I thought I'd have a dinner in Japanese crusine, but it was in French style. As we're health-conscious people, we don't like to consume butter in our food. But it might arouse difficulty to the chef.
Our stay was short, only one day . But walking round the hotel building was interesting because there were traces of historical events that aroused my curiosity since I was a retired history teacher. If time is available, I'd like to revisit your hotel in future🙂
Stayed in July 2023
Reviewed: 12 April 2023
Tunyaporn
ThailandThe location was a little farther out, but if you have car, it is very convenient to get around.
The facility has onsen and shuttle to get you around. The breakfast was quite good for the end season time
Stayed in March 2023
Reviewed: 12 March 2023
William
Australiaa little expensive in the restaurants
outstanding hotel, great staff
Stayed in March 2023
Reviewed: 9 March 2023
Apostolos
CanadaAll it needs are some cosmetic upgrades such a new carpet and some features to make the place seem more up to date.
The property is well located, clean, equipped with a beautiful onsen, interesting restaurant with traditional Japanese style cuisine and wonderful views of the mountains. However, above all else, the Tokyo has an amazing staff. All we’re kind, welcoming and helpful. In particular, the younger gentleman working the ski rental facility was able to answer all of our questions and ensured we had what we needed for a great day on the slopes at Happo One. I would recommend this hotel to anyone.
Stayed in March 2023
Reviewed: 23 February 2023
William
AustraliaBreakfast great. The staff were very kind and helpful. The french (?) guy at reception was extremely helpful with interpreting for us.
Stayed in January 2023
Reviewed: 21 February 2023
Andrew
SingaporeThe hotel was very clean and more than spacious! Everything was situated relatively nearby and within walking distance.
Stayed in January 2023
Reviewed: 10 February 2023
Sofiane
Hong KongThe room furniture and fittings are a bit dated, TV a bit small and very limited channels for those planning on watching TV. No convenience stores in the proximity, plan ahead if you need something for the evening.
Decent breakfast with wide choice of Japanese and Western items. Walking distance to Happo One slopes and shuttle access to many others On-site onsen is a huge plus for relaxing after ski Exceptional service, all staff went above and beyond to make arrangements and provide tips and info Walking distance to many restaurants
Stayed in February 2023
Reviewed: 8 February 2023
Melissa
Australiathe expensive snack/dining options
loved the onsen and location and breakfast
Stayed in January 2023
Reviewed: 30 January 2023
Eduardo
Australiashower in the room didn’t have curtains which cause a bit of mess after a bath but nothing too serious
Location was fantastic Lobby, bar and restaurant were very charming specially with they full view of the snow fields
Stayed in January 2023
Reviewed: 2 January 2023
Jacqueline
Singaporethe lounge wasn’t open so there was no opportunity to have drinks or snacks outside meal times
great location, near Happo One and a couple of good restaurants. Spa services were great as well as the open onsen especially when it’s snowing
Stayed in December 2022
Reviewed: 24 December 2022
Lucas
United StatesThanks to the staff for being patient with me 😊
Stayed in December 2022
Reviewed: 19 December 2022
Mun
Hong KongStaff was so helpful with excellent service and hospitality!
Stayed in December 2022
Reviewed: 23 March 2024
Luca
AustraliaNot a lot of options for food close by
Nice room, it’s all you really need. We came at the end of the snow season and it wasn’t too busy
Stayed in March 2024
Reviewed: 6 February 2023
Rachel
Australiabreakfast was good. room was really spacious.
Stayed in February 2023
Showing 1 – 25
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