Very busy, especially on weekends. A lot of Young families with children at the pool. Live music every evening. The Sunset Wing seems to be quieter.

Luxury Hotel with highest standards, excellent cuisine. Beautiful and very clean beach. Very elegant and spacious room.

Stayed in April 2024

Absolutely beautiful hotel with great staff! 5 star luxe🤩food in Kingdom and staff were amazing! Room was totally luxury quiet and super clean, spacious and comfortable!

Stayed in April 2024

Check in seemed to take forever (we had two stays here and both times it was slow). The lunch options are quite limited and given it's a resort you would hope for more options and longer opening hours of service. The restaurants at night get fully booked. Most nights we had to eat at restaurants outside the complex.

This is a very relaxing beautiful resort. Rooms are great and the location for Onna is perfect. The concierge team are really very good given it's so difficult to get around the island and to the hotel from the airport.

Stayed in April 2024

Wonderful view, very friendly staff. Perfect place to relax.

Stayed in April 2024

The beach vicinity and cleanliness was doubtful. Waiting list hence reservation concept for the restaurants, especially for the breakfast is cumbersome and annoying. The small size of the indoor swimming pool and in general the early closing hours (18.00h) of the facilities.

The fine and modern hotel architecture, the separate pool for adults (no children allowed) and the fanstastic view of the green/blue ocean.

Stayed in April 2024

The staff are friendly and helpful. We travelled with a 2 year old kid, and they prepared bed guard for her, which is very nice. The hotel is kid friendly!

Stayed in February 2024

No problem

Very good

Stayed in January 2024

There wasn't anything we didn't like.

We can't say enough about the exceptional staff. Pool was exceptional. Room was exceptional.

Stayed in October 2023

A little far from airport / Naha if you planned to do any excursions

Amazing hotel with amazing facilities and staff

Stayed in October 2023

We were a group of 13, and we came by charter bus. When we arrived the hotel, only the person booked the rooms was allowed to get off the bus and enter the hotel for check in. The others were asked to wait on the bus. I found it odd as I didn't see other guests waiting in their cars. After several complaints, the staff allowed the rest of the family to enter the lobby. I understand that the staff felt that the small lobby could not accommodate our group comfortably, but the restriction was frankly quite rude, especially when check-in could take over 30 minutes. I must stress that every staff member we encountered was polite and helpful, but the process could use some improvement.

Room was spacious, clean and beautifully designed. Private beach was covered with shells and even had a small coral reef that you can see without snorkeling. Breakfast buffet could use a few more local selections like the famous Okinawan peanut tofu, but we were happy with what was available. Staff was helpful.

Stayed in August 2023

The facity and the room were amazing. I loved the view and the decor. It was very big compared to all the hotels in Japan. The service was the best we have seen in Japan and they are all good but this place is beyond excellent.

Stayed in June 2023

there was one small thing with breakfast: the waiting time for the one of the 2 breakfast restaurants was a bit long. but they keep you updated on your phone.

the best resort I ever stayed. staff of the hotel will make sure you are very comfortable. if you want something just ask and they make it happen. they even gave us a upgrade as the stay was a surprise for my partner as I proposed on the trip.

Stayed in June 2023

Luxury and Modern Hotel. The quality of service is OVER THE TOP!

Stayed in April 2023

Of course you should always respect the local culture of any country. But some of the rules in the hotel are difficult to understand. It is forbidden to show any kind of Tattoo at the Pool area. At Easter they were selling some kind of Donuts at a little Hawain Market and then prohibit to eat the Donuts at the pool (though you can order other food at the pool). And finally they remember you that you are only allowed to move your sun chair maximum 50cm and ask you to move it back otherwise. This lack of flexibility is not very customer orientated for international standards.

Good infrastructure, nice rooms, very good breakfast & excellent SPA.

Stayed in April 2023

Not happy with Kingdom, the steak house. Food quality and service was not worth the money

View, room, activities, food, service

Stayed in April 2023

I hope the pools can also open at night time too. The tennis coach is not available when we need it.

Stayed in April 2023

Staff problem solving ability (English friendly) - organized excellent vegetarian meal plans for us. The room is very well designed and the ocean view is impeccable.

Stayed in April 2023

The service from the staff.

Stayed in December 2022

none

new clean beautiful

Stayed in November 2022

need to register breakfast online

view and service

Stayed in November 2022

I like everything from the kindness and fondness of the very clean neat and beautiful facility. they clean the room twice a day... the staff are so attentive always have a smile on their face... I want to thank the sempai chef in aomi restaurant he us so cery kind. and also the breakfast buffet is superb. Thank you so much for making our vacation so memorable. till next time.

Stayed in September 2022

breakfast coordination

staff

Stayed in September 2022

excellent in every way, modern, clean, comfortable, staff excellently trained and helpful, pools are excellent too.

Stayed in September 2022

My husband asked about my birthday special however didn't happen anything

It's like a heaven!!

Stayed in December 2021