It is a cultural differences so it is a minor thing. I would of liked the option of coffee for breakfast. Again very minor but would be the only negative.

All the meals were amazing! Wonderful local ingredients in traditional Japanese style. It was wonderful to have such a variety of foods for the kaiseki meals. The staff was very helpful in the front and also for the meals and the room. I appreciate the care they take with everything. All staff went above and beyond - front desk was so helpful when we needed help to send our bags ahead to our next stay. The young woman serving our meals was friendly and knowledgeable it really made the stay more personal. Our room was shared by 4 of us in traditional style with futon. The amenities in the bathrooms were great esp the skin care- highly recommend! Regarding the hot springs- we had a private bath in our room as several of us have tattoos- water was amazing to soak in and relax after a shower. We did not use the public hot springs.

Stayed in March 2024

Hotel are somehow dated, renovation of some area may be needed soon.

Breakfast was Japanese healthy food. Dinner was delicious and good portion. Hotel was big enough that we did not see lots of other guest. The room with private onsen was great. The public onsen was clean and big. Staff was very helpful and friendly.

Stayed in April 2024

I would have appreciated having a description of the menu in English, in order to understand it better.

The place is a treat you can make to yourself. The staff is extremely kind. The traditional room is amazing, although the small table and bed on the floor can be a bit uncomfortable for those who are not used to them. The traditional dinner and breakfast are amazing and abundant. The onsen is amazing too, with two pools, one indoor and another outdoor, and water at about 45 degrees. Very pleasant.

Stayed in April 2024

Food was good, we got a private room, which was really nice. The staff were nice and friendly.

Stayed in March 2024

Public bath for men was only warm and the outdoor men's bath was too cold.

Food was very good overall - both breakfast and dinner. The in-room hot spring bath was very nice. Really hot but just the way we like it. Room was spacious with a nice view to the mountains and over the town. Shuttle service was good. The historical sites are worth visiting but not too interesting.

Stayed in March 2024

Nothing

It was a very lovely place and the staff were so kind and thoughtful. There was so much attention to detail in everything they did and the food that was included was amazing. I’d stay here again in a heartbeat and will be recommending this to everyone I know. The onsen in the room was divine and it was all just so lovely. Thank you to all the staff members who made it so amazing.

Stayed in March 2024

The staff and customer service was impeccable. The resort itself is pretty dated and past its prime, but the staff make up for it with incredible hospitality and warmth. We stayed in a room with a private bath which was amazing--the water was too hot at first so we called the front desk and a staff member came and added cool water for us. The meals were wonderful too--local ingredients and a lot of variety. Tried many new dishes we'd never had even after many trips to Japan--this was a fantastic place to stay for our first experience of Yamagata prefecture!

Stayed in February 2024

Pillows were weird. place is getting old. Could not stay in lobby past 12 on check out day. Food could be better for the dinner price.

Nice ryokan and Onsen in the room I definitely the highlight. No room service but have a nice lounge with free coffee tea water etc and can work or read a book. Place is in great condition considering how old it is. The public bath is ok nothing special and food is pretty good but again nothing special. Overall we had a nice stay but the place is starting to show its age.

Stayed in February 2024

There wasn't anything I didn't like. Some of the food was a little unusual for my Scottish tastes but delicious none the less.

The service was outstanding, this was our first time at a Ryokan and the staff couldn't have been any more helpful. We had to get a little help with the yukata but again the staff were so helpful and patient. Worth the price 100%

Stayed in February 2024

The staff were very attentive and friendly. The breakfast and dinner was excellent. Our room, the onsen and the dining areas were all wonderful. Thoroughly recommend it for those looking for a true Japanese experience.

Stayed in February 2024

The ryokan was a little dated but it was warm and cozy.

The hotel picked us up at the JR station in town. The hotel staff are very helpful. The room was great, our semi-outdoor bath looked out into a little garden. They had a small outdoor onsen, perfect for a cold winter evening. Our set breakfast and dinner were fantastic, as we had a private dining room. The complimentary drinks were a nice welcome for a cold wet day.

Stayed in December 2023

The location is off the beaten track.

The beeakfast was great, especially the soy tofu meal. The room was comfortable and the staff is excellent!!

Stayed in November 2023

location was not far at all but it would’ve been inconvenient for people that don’t have a car, would recommend ppl staying here to rent a car, I do think the accommodation does offer transportation as well which is super nice

Amazing service, 24/7 Public onsen (which was basically private maybe due to us being their off season), and cozy atmosphere with very friendly staff. included breakfast was a treat too due to it being so personal and a different kind of experience

Stayed in November 2023

A bit on the old side.

Food was extremely tasty. Clean. Friendly and kind staff. Best massage ever.

Stayed in September 2023

Nothing.

The dinner set was amazing, especially the a la carte steak menu and the delicious rice ( ot was different from other places ). It was very helpful that there were Thai staff in the hotel ( as we were Thai and it was hard to communicate with Japanese Staff )

Stayed in July 2023

Great service and facility

Stayed in July 2023

Very friendly n helpful staff. The food n onsen r both good. We enjoy our stay there.

Stayed in June 2023

The room is spacious and Clean. Excellent half board included. Free flow of coffee and juices provided after breakfast. Friendly staff excellent service that they can pick us up and send to JR station privately.

Stayed in February 2023

It's a place you can stay and relax yourself totally. Very quite and peaceful place with fantastic onsen. Properly arranging traffic is something you need to pay attention to before your srart your journey. It's in a countryside, not as convenient as that in a city. However, hotel staff can speak English and they love to provide you with necessary information.

Stayed in January 2023

nothing

everything was great!

Stayed in February 2023

The room was charming but more dated than we expected. The hot water for the bath took a long time to come out because it was winter. Just FYI for the hotel, currently the photos of the standard Japanese room on booking are switched with the superior Japanese room, you should fix as it can be misleading.

Loved the public bath, the outdoors bath was particularly nice. The style of the hotel is traditional and its very pretty. The staff was very very nice and kaminoyama is a great location to explore and visit for a day. The food was very nice, the meals are well served. Overall a great Onsen experience. They even gave us a present from the gift shop when we said we were on honeymoon. Thank you!

Stayed in January 2023

Whilst the hotel is very dated now we appreciated its original architecture and glamour.

Meals were amazing and delicious with great staff to tend our every wish. Views over the snowy valley we’re beautiful.

Stayed in January 2023

Nothing.

Our first Ryokan experience and it didn't disappoint. We love our room and the private onsen inside! And the view from our room was breathtaking. We also enjoyed our breakfast and dinner. The staff doesn't speak much English but they tried very hard to help and accommodate our needs, we really appreciate that.

Stayed in February 2023

Breakfast and dinner are really good, and served in private dining rooms. The public bath is also amazing, and soaking in the open air while it is snowing is such a soothing experience. It's very peaceful in general, and it's nice to explore the building although the piano in the lounge cannot be played.

Stayed in January 2023