Nothing much really :)

Interesting concept where everything is self-operated with clear instructions. However when I needed help, staff was readily available via a direct call at the counter. Room was spacious, and location was perfect along a shopping arcade. It is quite a walk from the station if you're carrying a big luggage though.

Stayed in May 2024

Fridge has no freezer.

Upscale accommodation and room interior with relatively reasonable price in a great location. Parking everywhere closeby. Nice breakfast Only two choices though. Enjoyed night life in a walking distance. If I knew upgrade to the theme room, dinosaur for kids, I would have selected it.

Stayed in April 2024

room was cleaned without our consent but it might have been out fault. only spots free of personal items will be cleaned.

everything was clean and every necessity was there, even a modern disinfectant machine for our clothes. the check in is a lot of fun. a smoking room is available in the lobby as well as a cheap umbrella machine.

Stayed in April 2024

It met all the expectations one would derive from the descriptions in the advertising. The room is quiet, clean, and larger than rooms at other hotels at this price point. It is a comfortable 20 minute walk from the train station and offers easy access to shopping and nightlife.

Stayed in April 2024

The coin laundry was more expensive than other places (700 yen for a small load).

Extremely clean, efficient, and well-located in a shopping street. The manga corner was a welcome surprise and included a great selection of new and classic works!

Stayed in April 2024

Everything was in Japanese, even the information on the TV screen. It's okay using Google Translate but I thought it would be very easy to just get someone to do an English translation and put it up. It's a little bit concerning when the emergency information is only in Japanese... (But it seems to be par for the course for places outside of the major tourist cities like Tokyo, Kyoto and Osaka).

Room is of a good size, clean and has all the amenities one might need for a comfortable stay. Great location too with food options just below. I had really comfortable stay :)

Stayed in April 2024

A lack of English on the TV information. Laundry was exceedingly expensive compared to a lot of hotels I’ve stayed in whilst in Japan. ¥400 for a wash, ¥200/30min dry, 800¥ for a wash and dry combo. I did two washes (whites and coloured) and put everything on for 60mins for a dry cycle. Total cost of ¥1200 and my clothes came out wet as if they hadn’t been dried at all. I only put 4 days worth of clothes on.

There are a number of shops, restaurants and cafes right on the doorstep to this hotel. It is convenient to walk places from the hotel including the Sendai station which is no more than 15 minutes away. If you go in spring, you can walk to Nishi park to enjoy the festivities there both during the day and at night. As a foreigner, it was nice that I didn’t have to interact with staff much or at all really but the room didn’t cater too well for English speakers. The TV with hotel information didn’t have an English option from what I could work out.

Stayed in April 2024

The location was great and the robot interaction was very amusing.

Stayed in April 2024

Very clean, and very easy to check in. Great place to store luggage before you check in and was a fun if not slightly corny experience.

Stayed in April 2024

no person for check-in

styler

Stayed in April 2024

The entrance mood music and lighting is a bit naff. I don’t have any actual complaints so I’ll go with that.

Great location in the centre of town. Spacious comfortable rooms, all the amenities you could want. No noise at night that I noticed.

Stayed in March 2024

The beds could have been a tiny b it more comfortable and there were only tewo pillows total on the bed that were a bit too firm for me. The AC/Heater also made noise when it was on, but the room was climate controlled well enough that we didnt really need it.

The location was so central to so much! It was easy to access restaurants, trains, night life, shops, and just about anything else. The rooms were so quiet! We were right next to the elevator and couldn't hear a thing. The staff was great, the rooms were so clean and well laid out, and I am very happy with our stay!

Stayed in March 2024

About 15mins slow walk frm Sendai Station, right in the shoppjng area, opposite 711, comfortable, room space is good

Stayed in March 2024

The only thing we experienced that was less ideal was that the staff couldn't help us call or reserve a taxi early in the morning. Due to the hotel's location it was not possible to reserve a taxi and we had to go out on the street and cross fingers that we would be able to get one. We were able to get a taxi but it did add some more stress to us that we couldn't get help with getting a reservation as we had to catch connecting transport.

The location is central and practical, close to restaurants and shops as well as a metro station. The room was spacious and clean, it was clear to see that the hotel was new. And the way for checking in (with holograms) worked well and was a fun experience. It was also nice that there was staff available which you could call through the hologram check-in stand, which we used twice when we had additional requests/questions the holograms couldn't cover.

Stayed in February 2024

The only thing I could say for them to improve on is the check-in system. It's self check-in, which is pretty convenient itself, but it's clear the system has issues handling foreign names as opposed to Japanese, which does make sense! We needed help from a staff member to figure out the correct way to input our names for check-in, but other than that, the stay was phenomenal!

Amazing hotel located in the middle of a huge, bustling shopping street. The location made exploring Sendai extremely convenient! Rooms were exactly as pictured, and also extremely clean. Arriving in Sendai a few hours earlier than check-in, the complimentary lockers were a lifesaver. Would absolutely stay at again if traveling to Sendai and would recommend to any travelers who aim to do so as well.

Stayed in February 2024

Great amenities. Breakfast was delicious!

Stayed in February 2024

There was a bright green light on the smoke detector which made sleeping very difficult, we bought eye masks for our second night.

The entertaining check in, responsive staff, clean and comfortable room, location and how quiet it was.

Stayed in February 2024

The location was great for the concert I was going to that night. The check-in hologram gimmick was interesting. The room seemed to be a bit on the bigger side. I enjoyed the L shaped desk in the room and, had I stayed longer, I could see it being useful for setting up a laptop there.

Stayed in February 2024

The bidet’s spry head in my toilet doesn’t look very clean. Would be great if it has a 浴場

Spacious rooms for Japanese standard. Good location.

Stayed in February 2024

Pillows filled with uncomfortable filling

Everything except pillows

Stayed in February 2024

Nothing, it was a good hotel and would be my first choice if i came back to sendai again.

Loved the check-in process with the digital avatars in the background interacting with what you are doing on the screen. Also great location

Stayed in January 2024

When we encountered a problem entering the incorrect names into the check-in computer, the staff was very helpful and responded quickly.

Stayed in January 2024

Nothing….but everything else is so modern they should have proper coffee in the morning, not just small old style coffee. Breakfast was tasty but unusual and limited size. I had the curry option.

There is a magic box that steams your clothes so no ironing! Ok its an LG Styler but still my first time using it. Stylish design, comfortable room. It was discounted so good value. Its main entrance on a busy shopping street so easy to find food etc.

Stayed in January 2024

Nice clean and convenient location

Stayed in January 2024