Feels a bit old, and air-conditioning did not work as well as I'd hope it'll be

Clean room. Nice orderly hotel setup. In a great location.

Stayed in May 2024

Nothing

View from hotel room and the hotel location

Stayed in May 2024

The location was amazing with the best view of Mount Fuji. The train stops directly at the back of the resort and The bus company is conveniently located right next to the resort. There is a free shuttle that takes you to the busier parts of town where you can take local buses to various spots in the area. The staff were very friendly and helpful. The buffet in the hotel had clear signage on every dish to indicate the ingredients, so was easy to see which dishes we were able to eat.

Stayed in April 2024

Buffet restaurant pricey $350AU for 4 ppl for dinner.

On the doorstep of the onsen, fujiama roller-coaster and lots of shops and restaurants a walk away.

Stayed in May 2024

Everything was great!

Everything was amazing. The staff, room, amenities were excellent. Really enjoyed our stay!

Stayed in May 2024

Despite having plentiful options at breakfast, there was very few vegetarian options and no labelling of what was vegetarian.

Large, clean and comfortable room with great view of Mt Fuji. Close to bus station, theme park, shops and restaurants. Staff were efficient and helpful. Loved the free access to nice wooden onsen.

Stayed in May 2024

The staff at checkin time did not disclose and explain about the government onsen bath tax but disclosed when we checked out. We told them it is not right and ethical to get us pay at the checkout time. In the end the staff cancel our payment.

We like everything, the facilities, the staff friendliness, location, convenience and the environment

Stayed in May 2024

Check-in is 3pm. I arrived just after 3pm after a long day of travel. My room wasn’t ready until at least 3:20pm. Kids were running up and down the hallway near the elevators at 7am the next morning which woke me up (rooms aren’t very sound proof to what is going on in corridor).

Really liked the view of Mt Fuji from the room and access to the Onsen. Proximity to the theme park is great if you like that type of activity. Liked the free shuttle bus to get to places around the resort. Note I realise the bus isn’t just there to pick up and drop off at stations but it would be useful to time the morning shuttle after checkout - the 11:30 one about 5mins earlier to allow customers to get the 11:32 train from mt Fuji station instead of needing to wait 45 mins for next train.

Stayed in May 2024

Everything we expected was there and more. The view of the Mt Fuji in the morning, the amusement park just a minute walk away, the baths next to the hotel, and the quality of the room. The buffet breakfast room in the morning as well with the views it gives, although it can get a bit crowded and noisy. I'd recommend to stay at least a few nights, depending on the weather, if you want to have the best views you can get. Restaurants within the hotel are also top notch.

Stayed in April 2024

Nothing

Wow, amazing hotel, free onsen close by, great breakfast. Very luxurious

Stayed in May 2024

I think the steps up to the bathroom, could be a trip hazard for some guests, especially at night.

Paying extra for the Fuji view room was definitely worth it. We awoke to a spectacular view of Fujisan. It's a short drive to the 5th Station on Mt Fuji.

Stayed in April 2024

Didn't think the Terrace buffet for dinner was worth the price. Buffet breakfast was very good though. Asked for directions to Arakurayama Park, unclear communication, ended up on wrong bus and didn't make it to park. Asked if we could buy fast pass tickets to rides at hotel, were given free entry tickets. So it seems the hotel does not sell these, you need to buy them day of at the park. To be fair this was a picky question and we didn't end up needing fast pass tickets because it was not busy or crowded.

Onsen was nice and spacious with different types of pools. Entry system was a bit confusing but staff directed us which way to walk and exit. Staff at restaurants so gracious and helpful.

Stayed in May 2024

The cost for the stay is a bit overpriced

Great view from the the window right on the Mountain Fuji Exceptional Italian lunch in the Macaroni Club

Stayed in May 2024

Very quiet in the evening. No where apart from restaurant to sit and ha e a coffee or a beer.

Beautiful location. Nice restaurants. We had the most amazing view of Mt Fuji from our room every day. The onsen was amazing.

Stayed in May 2024

The 7th floor walls and windows are sound proofed and perfect next to the amusement park.The interior walls can be thin where you can hear people in the corridor and is pretty noisy.

Loved the front desk staff. Helpful and friendly. Onsen was amazing and again, was on hand with any Qs we may have had.

Stayed in May 2024

Location, food

Stayed in April 2024

Probably a bit pricey. Breakfast at about ¥3000 is a bit expensive. Found alternatives close by.

Nice Hotel, next to Fuji Q Theme park, the main reason for going. Express Bus station very close, so getting there and leaving very easy. He otel has shuttle bus to a few locations, so can use that if you come by train. Great views of Mt Fuji. Only 1 full day there and it happened to be very wet. (Obviously not hotel's fault)

Stayed in May 2024

Nothing

Everything is perfect!

Stayed in April 2024

It was all good

Awesome hotel. Backs on to fuji q. The food was real good.

Stayed in April 2024

Nothing

Great facilities and location between Fujiyoshida and Lake Kawaguchi to easily access the Fuji 5 Lakes Area. Staff were friendly and rooms well equipped, clean and spacious.

Stayed in April 2024

Bed was small but ok

The amazing view! Highlight of trip! Japanese restaurant and bazaar was also good.

Stayed in April 2024

The view (Fujisan) from our room was magnificent. The public onsen was amazing.

Stayed in March 2024

very big room with an exceptional view, a big bathtub and plenty of space, comfortable bed, kind staff

Stayed in April 2024

Nothing.

The onsen on the property was nice. Rooms were very well appointed and the service at breakfast was good with a wide selection of food. Easy launch pad to the Mt Fuji area.

Stayed in March 2024