Just exceptionally comfortable, excellent room design. Very helpful and friendly staff, would have loved to stay longer.

Stayed in April 2024

Taxi drivers don't know the hotel, and it isn't listed on the guide map. Fortunately if you ask to be taken to the main station, the taxi drops you off opposite the hotel.

Relatively new and excellent location across the road from the main railway station - therefore quick access to shinkansen, trams, taxi and bus. Helpful staff accommodating every question.

Stayed in March 2024

The hotel is located on the wrong side of the JR station. I had to walk across the JR station every time. The public bath area closes at 10pm.

THE hotel room is big, clean and new. Friendly staffs.

Stayed in March 2024

Nice staff and clean

Stayed in February 2024

The restaurants could have given more choice of one course dishes.

Location was great and staff were excellent

Stayed in March 2024

Buffet dinner was a little expensive.

Great location.Great staff, great facilities.

Stayed in February 2024

No escalator to go down to ground level. BUT, most importantly very few English speaking programs! At least have English subtitles available!

Location. Very convenient as it is located across Nagasaki station.

Stayed in February 2024

Perfect location and kind staff

Stayed in January 2024

Wi-fi was charged unexpectedly. Staff didn’t alert us to the Onsen.

Stayed in January 2024

Nothing

1. Location is great, just beside the JR station. 2. Staff are lovely and friendly! She recommended all the good restaurants and helped me to make reservation. 3. Room is good size, so comfortable and spotlessly cleaned. We stayed 2 nigjts, and we really enjoyed our stay here.

Stayed in January 2024

Perfect location. Incredible room layout and amenities. The view from the room is stunning and great space for all your luggage, especially as majority of rooms are quite small in Japan.

Stayed in December 2023

No free wifi. Have to be member of Hilton group in order to have wifi.

Very near Nagasaki station (across the road). Shopping mall and restaurant surrounding. Staffs were friendly. Room is spacious. Breakfast buffet spread was really good.

Stayed in November 2023

A couple of things : - no coffee machine. Seriously - in 2023, in a 5 star hotel all you provide is a kettle and instant coffee ? wow. Just put in a Nespresso machine. - the fridge isn't a fridge !!!! What looks like a small beer fridge doesn't get below 6 degrees. And when we called about it were told it's just meant for keeping things "cool" ! what the actual F ? Again - this is a 5 star hotel, and there were no minibar refreshments provided so it's hardly unreasonable to want to wack a couple of conbini beers in the "fridge".

The location was great - right next to the main station. And the staff were super helpful. The room was also lovely and well-kitted out - except for the 2 issues I mention next

Stayed in November 2023

Great location directly across from train station. Huge modern and stylish room with lovely view through big windows. Easy to access trams.

Stayed in October 2023

We stayed in delux King room and loved everything about this hotel. It's right in front of Nagasaki station and conveniently located for other services. The hotel was only renovated in 2021 and designed with attention to detail. The room we had was beautiful with a good view of Nagasaki, bed was comfortable and provided good amenity. We'll definitely stay here again.

Stayed in October 2023

HH Wifi signup option did not work.

Ultra-comfortable, spacious, luxurious modern rooms.

Stayed in October 2023

Good location , Good room ,Good service

Stayed in October 2023

Very close to Nagasaki Station. Staff are nice. The room is very comfortable

Stayed in September 2023

Nothing, would definitely stay again

Excellent hotel with good facilities and very helpful staff. Rooms are large and well equipped with a modern design. Beds are very comfortable. Restaurant was good with a regularly changing menu and great service. Hotel lobby has a coffee/cake shop and very pleasant bar to sit and relax after a busy day touring the wonderful city of Nagasaki and driving around the very interesting island of Kyushu. A multi-story car park is adjacent, with a reasonable all-day parking rate, and the hotel offering some helpful options for its use.. Hotel is a 1-minute walk from the train station, very much welcome after a long train ride on arrival. Trams and buses are a 5-min walk with shops and restaurants also nearby.

Stayed in August 2023

Great location and staff

Stayed in July 2023

Was extremely happy with my stay.

Perfect location. Beautiful facility. Would highly recommend.

Stayed in July 2023

Fantastic location very near JR train station. Staff was friendly and very helpful. Room was spacious and clean. Very comfortable stay. Would definitely stay at Hilton again.

Stayed in June 2023

Everything was great!

Huge, clean rooms and convenient location. Very friendly and helpful staff. Located just across the road from the JR Station so it’s easy to grab snacks from Family Mart or dine at the restaurants. Didn’t use the facilities so can’t comment.

Stayed in June 2023

So far nothing much i dont dislike.

Very new, well designed, within 5 min walking distance from Nagasaki train station. The onset facility is a refreshing new interpretation of a tradition of Japan.

Stayed in June 2023