room may need revamp

full service and facility

Stayed in March 2024

Bed and pillow was very uncomfortable. Heater wasnt working in my room, so the hallway was warmer than my room. Stains on the sofa in my room.

Staff were friendly and helpful. Ski in ski out is very good. Food choices limited but manageable.

Stayed in March 2024

A hotel that is a little above my pay grade ... a little expensive for my usual holiday tastes.

A quality hotel with great facilities and services. Everything you require is immediately at hand within the hotel ... multiple restaurants to choose from and excellent breakfast service. And skiing available from the doorstep!

Stayed in February 2024

The location is great because it's right next to the ski resort. All the buildings are connected, so you can easily walk from the plaza to the hotel in just 10 minutes. Plus, it's only a 10-minute walk to Shirakaba Onsen, so you won't have to wait for the shuttle bus. Overall, our stay was enjoyable!

Stayed in February 2024

The lack of night time entertainment options.

The position and amenities were fantastic.

Stayed in February 2024

Hotels is definitely old, in fact, we had to change rooms because they were bedbugs in our first room. The staff literally came to our room to kill that one bedbug, and it did not occur to them that bedbug comes in droves, and a room change was necessary. Naturally, the infested room had more bugs and we had take videos to prove it. They asked us what can they do, as if it were not obvious that the room change was necessary We were not given a discount or complimentary anything upon the required room change. We were asked to bring the original key card down to the reception which we refused because we were still packing; they said they will send somebody upstairs to our new room, which never happened. Again, a reflection of junior staff being undertrained The next day I went down to the first hotel room, and it did not seem that the outsourced cleaning staff was aware of the bedbug issue, so my guess is the next guest will have the same issue as us. It is clear that many of the junior staff are probably trainees or still part time kids. Aside from this blemish, everything was actually very good so take this review as a more isolated case

Very close to the ski resort, restaurants bars everything was inclusive, and very close. Staff was very nice and friendly and foreigner friendly

Stayed in February 2024

Hotel is tired and the resort as a whole seems to be focused on cutting costs everywhere. Almost half the ski lifts are out of action, no night skiing and the piste machines are less active so the pistes are not as well groomed as they used to be

Excellent buffet dinner. Staff are welcoming and attentive

Stayed in February 2024

The heating was too hot

Nanashigure Japanese restaurant, location, facilities, shops

Stayed in January 2024

Food is expensive and not too much choices, hard to book restaurant

Nice ski mountain

Stayed in December 2023

More options for food. The mattress was sunken and quite dated.

Food and service at the Japanese restaurant were good. Front desk staff were helpful and polite.

Stayed in October 2023

Very clean but old. Room carpet needs to be redone. Hotel staff very eager to make our stay comfortable.

Stayed in July 2023

not much choice of restaurants for dinner especially for those who didn’t take beef!

location is convenient for ski trips.

Stayed in March 2023

Quite small choice of food during lunch time. There are no cafes at the hotel, you need to go to food-cort area which is located a little bit far. The conbiny shop has small choice of food, mostly souvenier sweets.

Many facilities for kids like swiming pool, snow park, kids ski school, etc. Beautiful onsen with several outdoor baths. It is so cool when you can relax in onsen after the ski work-out! Many ski trails, good for all levels including those who prefer off-piste areas!

Stayed in February 2023

Good ski slope!

Stayed in March 2023

no outdoor onsen. main slope is a bit hard for real beginners.

ski in ski out. lots of facilities

Stayed in January 2023

The room was extremely hot. Even though we turned off the heating and opened a window, it stayed uncomfortably warm. We like firm beds, but these were hard and the pillows were also flat and hard. The buffet breakfast was in a windowless ballroom, it felt more like a school camp than a hotel.

Very convenient. The last bus to the resort from Morioka station was at 1:50pm from bus stop 26, at the West exit. Able to check in on arrival. Rented some skis on level 1 (hotel guests have a locker in the basement) and skied to the lifts from the hotel.

Stayed in February 2023

Some restaurants and ski lifts were closed. I understand covid had an impact on the volume of travellers. The meals we managed, but really disappointed about our choice to ski runs, with lifts closed. Not happy to have to pay extra to use the indoor swimming pool. Also the elevator from the ski lockers room to the outdoors was broken for our entire stay. It was dangerous navigating the stairwell carrying ski and stocks, whilst wearing our ski boots.

Loved the location. A variety of choices for places for meals was welcome. Staff were always very helpful and accommodation very clean. Loved the heated toilet seats, laundry facilities.

Stayed in January 2023

several lifts closed; several restaurants closed

great staff especially Suzuki who was so friendly and helpful

Stayed in January 2023

not all restaurants or lifts were open

location on the snow fabulous on site onsen terrific

Stayed in January 2023

The staff is very helpful in digging out my car from the snow in the parking lot. Highly appreciated.

Stayed in January 2023

The walls are very thin and if you're accomodated next to a rowdy party, you will have a lot of disturbance. Perhaps request a quiet room. We had to move rooms due to a drinking party next door creating a lot of noise. Some rooms also get the ski resort music all day long.

The staff at Appi Crown Plaza were very helpful and accomodating. The onsen was great, and the breakfast/dinner buffet had great options. Korean BBQ restaurant was really enjoyable. The room has windows which open and a heater which can be switched off, so the heating can be regulated. The hotel shop has a good variety of snacks, local delicacies and sake. The ski resort ia right outside. The rooms are definitely retro but the price is very reasonable, so perhaps a total refurbishment would make the resort less affordable.

Stayed in January 2023

Good location for the snow, very helpful staff, nice food

Stayed in January 2023

The hotel has a wide variety of restaurants for dinner but since we came during the peak season we had huge difficulty in booking the restaurant that we like. Luckily their staff Anesh was super helpful in helping to resolve our problems. With the great help from Anesh and their restaurant manager, we managed to try their different restaurants which are all very nice 👍🏻Thank you Anesh and 米田克利🙏🙏

Stayed in January 2023

WiFi is very bad

all

Stayed in December 2022