Great location, cleanliness, close to amenities. Helpful staff

Stayed in May 2024

Shower set up a bit confusing

Check in and check out

Stayed in May 2024

Location is great. So many food n shopping options

Stayed in May 2024

For the price, I was very happy with the hotel. I can't think of anything that I didn't like.

I really liked the location, literally in the covered shopping arcade, Teramachi. I was a little worried about noise, but in fact, my room was quiet. It was nice to walk out of the hotel and right in to the arcade, which has some really interesting shops and provides protection when the weather isn't good.

Stayed in May 2024

Location. Design.

Stayed in April 2024

Tv mıight have more Programs

Die Lage und the Crew

Stayed in April 2024

The bed was good, but the pillows were not very comfortable.

Location, room size, cleanliness

Stayed in April 2024

No closet

Perfect location, friendly staff, comfy bed, loved the shower. Definitely will rebook again

Stayed in April 2024

Cloth dryer took 120 mins to dry a load?

Modern clean room. Excellent location. Excellent price. Room is average size for Japan which means very small compared to USA. Have a very nice lounge with 24hr free coffee, soda and other drinks.

Stayed in April 2024

Great location, quiet, clean.

Stayed in April 2024

None

The Gracery Hotel Kyoto Sanjo is a very nice and modern-styled hotel. The service was very friendly and breakfast had enough variety for an extended start in the morning. The hotel has a great location - it sits right in the Teramachi shopping mall, only minutes away from Pontocho Alley, and just across the river from Gion. We found our stay very well set.

Stayed in April 2024

Free Coffee and soft drinks, very nice community toom

Stayed in April 2024

Smack right in the town Center convenience to get to all place in Kyoto

Stayed in April 2024

Pretty small room

Stayed in April 2024

Due to its location on Teramachi, there is no taxi service to the hotel. Also, there is no baggage service available.

We love the location of this hotel and by Japan standards the rooms are spacious snd spotless with great WiFi and amenities.

Stayed in April 2024

We were three in the room, and the bunk bed was not comfortable. The view from the room.

Nice location on Teramachi and near Nishiki. On a rainy day you can go shopping under roofs. The staff helpful and spoke English well.

Stayed in April 2024

The check in process was very long and cumbersome. They appeared to have moved to a self check-in that just didn't work.

Stayed in March 2024

Drying machines do not work very well, so please be aware it may take longer than anticipated if using. Check-in and check-out machines are a bit finicky and will usually need staff assistance to operate, making them almost impractical.

Centrally located within Kyoto and in easy reach of several bus lines around the city. On a main shopping thoroughfare in the city center. Staff are great as always, washing/drying machines available for small fee, a whole lounge for guests with books and free beverages. Room much larger than expected and reasonable value for price.

Stayed in April 2024

There are only 2 washing machines and 2 dryers. We found one of the dryer is actually not working we wasted more than 1000 yen and 6 hours waiting for clothes to dry just to find them still as wet as when we first took them out of the washing machine. There is no notes to coins machine available, which would be more convenient than each time asking reception to change the coins for us. No vending machines available.

The hotel is in the prime location, in the midst of popular tourist and local attractions. It is within walking distance to 3 different train stations as well as buses. There are loads of shopping and dining availabilities around the hotel. The rooms are relatively spacious (by Japanese standards) and there is a lounge area well fitted with manga and books as well as comfortable seats as well as complimentary coffee, tea and soda as well. Self check in and out available.

Stayed in January 2024

The room gives a bit claustrophobic feeling

Location was great. Very nice "salon" with free drinks ans comfortable seats.

Stayed in April 2024

Rooms are on the small side even without much luggage.

Location

Stayed in March 2024

There was a long queue for the check in, and even with the automatic machine it had taken some times, but I saw a lit of people leaving with big luggage and seems the hotel can organize some deliveries, that could be helpful. Personally my “relaxing” place is the bathroom, so having the sink in the entrance with a weak light and minimal space to put my stuff was the only thing I didn’t like.

The location is supercentral, quiete and clean room

Stayed in April 2024

The lobby and public areas are beautiful and clean, but our room whilst a very good size and did have a bath was dated, not very clean, and the bed linen had a lot of stains and was quite old. The old stains and bad quality of the bed linen really surprised us considering the type of hotel and price, but we paid for location we know. Really really uncomfortable rock hard beds and an even harder pillow.

Really excellent location right in the middle of the covered shopping streets, right by a 7/11, extremely close to everything you could need so very convenient. Staff also very nice and check in/check out easy.

Stayed in March 2024

Too expensive at Sakura season. Like 4x the price

Great spot, great room

Stayed in March 2024