604-8035 Kyoto, Kyoto, Nakagyou-ku Sakurano-cho 420, Japan
#298 of 634 hotels in Kyoto
Guests' ChoiceBased on 505 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.9
Staff
8.8
Value for money
8.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Alisha
United KingdomThere were a few stains on the floor near the sink
Amazing location
Stayed in May 2024
Reviewed: 29 May 2024
Mo
United StatesThe laundry facility was quite small and the dryers didn’t really work. Room cleaning also wasn’t that often.
Great location! I liked the self check in aspect and the staff was helpful. I liked the option to do laundry though the dryer was not the best. The shower room was nice and different from other hotels I’ve stayed at. The 2nd floor common area was a nice touch, I liked the free sodas.
Stayed in May 2024
Reviewed: 26 May 2024
Janet
AustraliaCan’t fault it.
Excellent location in heart of Kyoto. Amazing facilities with comfortable common areas to meet & enjoy coffee. All needs met and beyond!
Stayed in April 2024
Reviewed: 25 May 2024
Muhammad
SingaporeNot really a dislike rather an inconvenience but when I arrived at the North building there was no signage to indicate that the sole front-desk reception is located in the South building. It would be good to have markers or signages to redirect visitors correctly. Secondly, my room in the North building was visibly dusty (dust on the bottled water and desk furnishing, made even more obviously visible by the sunlight reaching the room as well) so I wonder if the room had been long vacant and not touched up right before my check-in.
Prime location which is situated right above a sheltered shopping strip adjacent and connected to Nishiki Market. The hotel is also a 10-15 minutes walk to Gion and from there it is quite convenient (and up to you!) to walk further to visit Ninenzaka and Sannenzaka, and the bustling tourist attraction, Kiyomizu-dera temple. The double room itself was adequate for 1-2 pax and furnished well, while the staff were very friendly and accommodated my slightly early check-in time.
Stayed in May 2024
Reviewed: 24 May 2024
Arrate
SpainIt was the hotel where we had the best rest :) A fabulous stay and really well located.
Stayed in May 2024
Reviewed: 23 May 2024
Ruth
United StatesConstruction noise
Excellent staff service, great location
Stayed in April 2024
Reviewed: 23 May 2024
Jane
United KingdomClean, good location for the west side of Kyoto. great toiletries
Stayed in May 2024
Reviewed: 21 May 2024
Pedro
AustraliaClose to markets and shops and parks
Stayed in May 2024
Reviewed: 20 May 2024
Lei
Northern Mariana IslandsWe took a taxi from the Shinkansen station to the property but other than that the location of the hotel was very convenient and close to all of the shopping and dining in the main downtown area. Walking distance from the Gion area and the train station to get to all of the major sites. There is a 7-Eleven right outside the hotel and a bunch of shopping and dining around the area. The hotel itself was clean and modern and the rooms were clean and comfortable. There is a convenient coin laundry if needed. It is self-check-in and check-out.
Stayed in May 2024
Reviewed: 19 May 2024
Emily
United KingdomBed was a little uncomfortable, would benefit from more hanging space for clothes.
Great location, good size room, and loved the coffee in the room!
Stayed in May 2024
Reviewed: 19 May 2024
Alexandra
United StatesStrange that cleaning happened only after three nights unless requested
Location was central and really convenient
Stayed in May 2024
Reviewed: 18 May 2024
Vincent
FranceN/A
Super central location in the middle of the covered shopping streets, very close to many subway/bus stations, and Pontocho area. Super clean and comfortable room.
Stayed in May 2024
Reviewed: 17 May 2024
Rajeshwari
IndiaGreat location ! Good hospitality. Easy check in & check out location.
Stayed in April 2024
Reviewed: 14 May 2024
Ran
IsraelThey didn’t provide an evening buffet like many of the hotels do. Also it was a bit hard to find the entrance upon our arrival
Good location with easy access to all the tourist spots including the Nishiki Market
Stayed in May 2024
Reviewed: 10 May 2024
Christina
United StatesThe laundromat was expensive and it took forever to dry, but that’s kind of expected.
We booked the kabuki room which was AMAZING! Such a cool and unique design. The facilities were great, location was fantastic, and soundproofing was also excellent.
Stayed in May 2024
Reviewed: 9 May 2024
Mei
AustraliaLoved the breakfast
Stayed in April 2024
Reviewed: 7 May 2024
Claudia
AustraliaGreat location, cleanliness, close to amenities. Helpful staff
Stayed in May 2024
Reviewed: 5 May 2024
Marc
CanadaShower set up a bit confusing
Check in and check out
Stayed in May 2024
Reviewed: 3 May 2024
Claudia
AustraliaLocation is great. So many food n shopping options
Stayed in May 2024
Reviewed: 1 May 2024
Jean-pierre
JapanFor the price, I was very happy with the hotel. I can't think of anything that I didn't like.
I really liked the location, literally in the covered shopping arcade, Teramachi. I was a little worried about noise, but in fact, my room was quiet. It was nice to walk out of the hotel and right in to the arcade, which has some really interesting shops and provides protection when the weather isn't good.
Stayed in May 2024
Reviewed: 30 April 2024
Alan
MexicoLocation. Design.
Stayed in April 2024
Reviewed: 29 April 2024
Hakan
TurkeyTv mıight have more Programs
Die Lage und the Crew
Stayed in April 2024
Reviewed: 29 April 2024
Tuli
IndiaThe bed was good, but the pillows were not very comfortable.
Location, room size, cleanliness
Stayed in April 2024
Reviewed: 28 April 2024
Adi
IsraelNo closet
Perfect location, friendly staff, comfy bed, loved the shower. Definitely will rebook again
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content