Room was modern and new and bathroom. Resort style room. Staff were very helpful checking in and accommodating for supplying a umbrella when it was raining.

Stayed in April 2024

Confusion with payment upon arrival, which was rectified the following day. Air conditioner/ heater unit: I had to google to find out what the options on the remote meant. Someone from the hotel could have done the same and laminated the instructions for foreigners. Thin walls, old and not-so-clean carpet. Couldn’t open the window and it had an opaque film over the glass preventing me from looking out (felt like a prison). This should have been mentioned when I booked the room. No English channel; so I didn't use the TV.

Location, air conditioner/ heater unit, kettle, microwave, fridge. Matsha (not sure of her name spelling) was exceptional.

Stayed in November 2023

The wi-fi, shared by everyone in the building, was kind of bad

It was very conveniently located

Stayed in November 2023

Not the cleanest hotel I’ve been to.

Easy check-in and very good location.

Stayed in August 2023

The cleanliness is so-so. If you are very keen on that, this hotel is probably not for you. Nothing terrible but it can definitely be improved a lot.

The location is quite good, the check-in easy and staff very nice (also English speakers).

Stayed in August 2023

staff should be able to guide more efficiently during check in.

Stayed in July 2023

Not sure if it was a clean as it should be. Black hairs on the floor and I don’t have black hair.

Good location and best value for money in that area.

Stayed in June 2023

The location is good, everything of interest is reachable. I enjoyed the small river with fireflies at night right in front of the hotel. Rooms were clean and as described.

Stayed in May 2023

The wifi didn’t work very well, the staff were not very friendly, 15-20 min walk from Kyoto station.

it was clean, comfortable bed, in a nice area.

Stayed in April 2023

The location was a little weird for me to find. It is in a good place in Kyoto, but the building location is very easy to miss.

Staff were great. Very helpful. Facilities were quite nice.

Stayed in March 2023

please improve cleanliness, especially the bed cover

Stayed in January 2022

Location was not so great for a lady. Through dark and narrow road. No welcome tea, coffee. No skincare amenity. Pipes made constantly noises in night and it was disturbing my sleep. Linens are smelling... One bed light doesn't work.

Room size was good.. Shampoo and conditioner are good. Microwave was helpful.

Stayed in December 2021

It was a bit on the cold side, though we did have AC. Pillows were not the most comfortable, but it was OK.

Location is walking distance from the train station as well as several interesting places in Kyoto. Price was good, and the room is a decent size for a Japanese hotel.

Stayed in March 2024

Room was filthy - smelled like mold, dust covered everything. The fan had mold growing on the blades. If we dusted the room in the morning then by evening everything would be coated in dust again. Staff told me that due to some building code or agreement we weren’t able to open the windows to allow airflow. The room felt like a genuine health hazard due to poor air quality. Housekeeping would dump piles of trash in the hallway and leave it there all day long. The halls smelled like old trash and we had to navigate around trash piles just to get down the hallway. Finally, the rooms have overhead lights that shine light directly in your face when you’re lying in bed. Dimming the light does nothing. There is no way to have relaxing light in any capacity. I get that this is a budget hotel but - it felt like you went out of your way to run this hotel poorly. Basic sanitation is a low bar and you couldn’t even do that right.

Incredible location on a quiet, beautiful street.

Stayed in November 2023

Bathroom had bugs all along the roof and room had a funny smell.

Perfect for getting tattoos close by and a one night stay.

Stayed in November 2023

Absolutely bargain for the money.

Stayed in August 2023

Staff very rude upon reception and surprise charges upon reception. Other guest very rude as well and when staff got notified we felt scolded, rather than welcome. I would not stay again to any liveMax locations if this is their average experience

Price and location was good, short distance from touristic spots

Stayed in July 2023

I have travelled around Japan for over two years staying at dozens of hotels. This one was by far the DIRTIEST business hotel I've stayed at. Some issues to note (which other reviewers have also mentioned): 1) Moldy shower curtain, moldy smells in the bathroom 2) Blocked sink drain 3) Dusty air-conditioning machine which blew dust all over the room (I ended up leaving the hotel with my bags covered in dust - incredible) 4) 'Human residue' stains all over the bed cover 5) Sticky uncleaned surfaces like the desk 6) In addition to all the above, complete lack of attention to detail during cleaning: there was a bunch of used contact lenses on top of the bed headboard, finger prints all over the window, etc... The worst part is, the staff didn't care about any of this. I wrote a list in English detailing these issues and particularly insisting that the disgusting shower curtain be replaced, and they did nothing about it. Truly disappointing experience, especially for a Japanese hotel chain.

Quiet location next to one of Kyoto's best sentos (Ume-no-yu) and within walking distance of Keihan/Karasuma Line stations and buses.

Stayed in July 2023

nothing

comfort.relax.

Stayed in May 2023

Great location, at walking distance from Kyoto Station and Old Town. Great value for money.

Stayed in May 2023

Mouldy shower curtain, super thin walls

Stayed in May 2023

Don't stores luggage

Bed size

Stayed in May 2023

If you are ever looking for a totally miserable hotel experience, LiveMax Hotels and Resorts is perfect for your horrible experience! In Japan, this is the worst hotel I have ever stayed in, and I have stayed in guest houses before! I know it is a budget hotel but the price is on the same level with APA, Super Hotel, Smile Hotel, etc. chains and all of them are much better than LiveMax. The only thing positive I can say is that the hotel staff were nice. Here are the reasons why this hotel is miserable! 1. The window in the room cannot open, so you cannot air out the room and it is a sauna in the room. 2. The air conditioner (cooler/heater) is positioned where the air it produces blows directly on you, making your nose stuffy and face feel uncomfortable. I had no choice but to turn it off, sweat hard all night in the sauna and barely get any sleep. 3. The bed was total crap! Clearly they brought in the cheapest beds possible. 4. They do not clean the room unless you pay an extra fee! The other budget hotel chains I listed above all clean your room daily. I have other complaints but I will stop here. I recommend you cancel your trip if LiveMax is your only reasonable hotel choice.

The staff were nice but the rest was horrible!

Stayed in April 2023

we were not able to stay at this hotel. the room was tiny and dark. the window couldn’t be opened.

We spoke to reception about our concerns and the were able to move us to the Livemax in Teramachidori which was fine.

Stayed in April 2023