325-0003 Tochigi, Nasu, Takakuhei 1179-2, Japan
#1 of 17 hotels in Nasu
Guests' ChoiceBased on 12 hotel reviews
8.6Cleanliness
9.3
Comfort
9.2
Location
8.5
Facilities
9.2
Staff
9.0
Value for money
7.6
Free WiFi
7.5
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Showing 1 – 12
Reviewed: 3 March 2024
Kei
PhilippinesNothing else to do
I love the onsen
Stayed in February 2024
Reviewed: 29 January 2024
Kai
AustraliaWe were told we’d be given an Italian dinner by default. There was no option within the booking platform to indicate this. We would have much rather preferred a traditional Japanese meal. Staff were also inflexible and were not able to cater to this meal change.
The onsen was a highlight - spacious and relaxing. There was an onsen day bed and sauna within and outdoor onsen pools to dip on. The hotel had a modern touch to it and feels like it went through a refurbishment. Staff were also polite and helpful to ensure a comfortable stay.
Stayed in January 2024
Reviewed: 24 November 2023
Kyoritsu
JapanThe only cleanliness issue was the space between the furniture and wall was extremely dusty.
Dinner was amazing! Breakfast was good, but not as amazing as dinner. Staff were so accommodating with our requests and changes. Our waitress at dinner and breakfast was LOVELY!
Stayed in November 2023
Reviewed: 1 November 2023
Hsiaohan
TaiwanI prefer Japanese food to Western food, but I don’t know how to make a reservation in advance
It is near the teddy bear museum. The view from the room is impressed and the Nasu five mountains is very beautiful. The dinner and the breakfast are both delicious. The hot spring for male and female will be change by day, so I could try this two in my this stay.
Stayed in November 2023
Reviewed: 31 March 2023
Patrick
United StatesNothing
Unique room for a Japanese inn. Great staff, good food, wonderfully secluded location, outstanding hot springs
Stayed in March 2023
Reviewed: 22 August 2022
Mayumi
United Statesvery new and clean facilities
Stayed in August 2022
Reviewed: 28 December 2021
Jin
Japanmy dogs are hypoallergenic dogs and they stayed with me. so my room was a pet friendly room. but the previous guest must have had pets that left a lot of hair. I kept sneezing and developing stuffy nose because I am allergic to dogs. in any other part of the hotel I was fine. only my room I had these symptoms.
beautiful onsen, excellent service and the room had an exceptional view of the pine trees with snow falling on them.
Stayed in December 2021
Reviewed: 3 October 2023
Peach
JapanDuring my stay, I encountered several problems: 1. It was challenging to get in touch with them because they did not respond to messages. 2. Just before check-in, they charged my credit card and informed me that my dog was not allowed, despite their "pets allowed" policy and my prior communication about bringing her. (Booking.com customer service resolved this quickly.) 3. Upon arrival, the staff rudely insisted that my dog, who weighs 12kg, was not allowed to touch the ground and that I must carry her. 4. During check-in, I discovered that they had overlooked my initial pescatarian meal request, which would have gone unnoticed if I hadn't confirmed. 5. A petty staff member came to my room and forced me to go through each individual item on the menu to cross out what I could and couldn't have, even though I had already explained it to him. 6. My initial booking was for 4 nights, but Booking.com helped me check-out the next day. 7. During check-out, the manager happily charged me for one night's stay, including a dog fee, even though my dog was not allowed anywhere on the premises. There was no apology or sense of remorse. 8. While the female staff members were sympathetic yet quiet, the male staff members, including the manager, displayed passive-aggressive, discriminatory, and unprofessional behavior. 9. The hotel falsely advertised as being pet-friendly when it clearly wasn't. Overall, my stay was filled with stress and disappointment, and I would advise anyone to stay away from this hotel until the staff is retrained in hospitality and their pet policy is appropriately reevaluated.
the outdoor onsen was very nice.
Stayed in October 2023
Reviewed: 20 January 2024
ヨハン
JapanThere are no comments available for this review
Stayed in January 2024
Reviewed: 21 November 2023
Glenn
SingaporeThere are no comments available for this review
Stayed in October 2023
Reviewed: 29 April 2023
Suchat
ThailandThere are no comments available for this review
Stayed in April 2023
Showing 1 – 12
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