Nothing

Very clean, quiet, comfortable and great location

Stayed in May 2024

Room was very spacious and had additional seating area. Service was great during check in and when preordering a taxi for us.

Stayed in May 2024

Room a little small and limited hanging space but seems to be the norm in Japan.

Style of room, comfortable beds, quiet air con, friendly and helpful staff. Easy access to train stations and eateries around. Good laundry facilities on ground floor. Washing machine was 300 yen.

Stayed in May 2024

Nothing

Everything! The hotel is very beautiful, new and well located.

Stayed in May 2024

The room can be bigger. Sure I know it's Japan and I could've got a larger room, it would be nice if the rooms in general can be of larger size. It was challenging to open my 21" luggage so I can imagine how challenging it is for people with even bigger luggages.

If you love traditional Japanese style room like me, this is a great option when visiting Kyoto. The room and the amenities overall are well designed I had a great time staying there. The staffs were also super friendly.

Stayed in April 2024

Nothing

Really cool hotel in a great location with friendly staff

Stayed in April 2024

No actual window in the room, poor breakfast

Good location and very friendly staff

Stayed in May 2024

We liked everything!

Cannot recommend this hotel more! We loved everything here; the staff was super lovely and helpful, the room was very clean, comfortable and well equipped. The pyjamas were a nice touch and really comfortable. The location is great. Not far from a metro station and about 10-15 minutes walk from the Nishiki market.

Stayed in May 2024

The pictures of the room we booked were deceptive. As the one we had was very small, with a view on a wall. It was fine for a day or two, knowing that when you travel, you don't stay in your room that much. An expensive hotel, due to maily its location and the chain it belonged to. The staff at the reception was professional. However, as I used the company to transfer my luggage to Tokyo, one of their staff, who was in charge of the paperwork, made a mistake with my identity. It took her a very long time to fill up the form. Thankfully, I managed to receive my luggage regardless of the mistake.

Lovely hotel, offering a good location. Beautiful room, very comfortable beds. There is a matcha set, which is amazing if, like me, you love tea. A bag of amenities was offered, nicely presented.

Stayed in April 2024

-

Fine location with a metro station nearby, also plenty of nice restaurants in the neighborhood. Friendly staff, they speak English very well. It is a very nice room, classic Japanese style, and very clean.

Stayed in May 2024

Rooms are a bit small, but maybe that's the Kyoto standard size of the rooms.

Nice location. Easy to access to everywhere. Friendly staff.

Stayed in May 2024

My only issue with this hotel is that they claim to be environmentally friendly, yet everyday give you 2 new packets of toiletries which is totally not necessary! I hope these get reused if unused or given to charities.

Beautiful room with traditional Japanese elements, tatami floor, paper window covers and matcha making bits in your room. The staff are really friendly and kind, this is the only hotel we stayed in during our 3 week holiday that acknowledged that we were on our honeymoon and gave us a lovely gift of chopsticks!

Stayed in May 2024

Property was very well located and walking distance to the main attractions, very clean, exceptionally comfortable and the style was so zen and comforting. The rooms were a good size as well.

Stayed in May 2024

Room was a little small for myself and my son and I tried to upgrade, but the bigger room wasn't available. I should have looked more closely at the size of the room on booking and booked the bigger room to start with. The cost differential wasn't that big a deal.

Beautiful hotel in great location. Staff was very friendly and helpful. Amenities were very nice and close to restaurants, shopping and metro.

Stayed in May 2024

This is a great hotel in a great neighbourhood. All around the hotel are restaurants, cafes, bars, etc that local Kyoto residents go to. The hotel is small and the rooms are small as well. But well designed and appointed. Staff were incredibly nice and helpful. The hotel is a close walk to nishiki market and gion but you don't feel like you are in the middle of the tourist zone. Check out the area behind the hotel. There is are great restaurants all around.

Stayed in April 2024

Housekeeping service during daytime could be a little noisy - might be disruptive for late sleeper. Only 2 washers and 2 dryers - my friend had to wait for 45minutes for a dryer to become available because some guest decided to just leave it there after it dried.

Warm and welcoming receptionist, professional and efficient check-in process. Guide us through the facilities in the hotel. The room is really cute, japanese style but with western bed. Bath tub is large enough for a good bath (unlike other hotels I've stayed in Japan). Good location, about 20minutes walk away from main shopping area. Plenty of restaurants and izakaya nearby. About 6-10 minutes walk to subway stations.

Stayed in April 2024

Breakfast; don't bother.

Beautiful decor, great bonsai. Very helpful staff and great location.

Stayed in April 2024

Breakfast was blah

Nice staff, great rooms, spacious and clean. Very attentive maids as well. Location was just off the beaten track about 20 min walking to the major areas

Stayed in May 2024

The automated screen for the windows were broken so there was a slight draft.

Staff were very friendly and helpful. Our room was lovely and clean and the hotel was in a great location

Stayed in March 2024

Nothing

We liked everything, close to metro station and the center of Kyoto. It is a really good point to start to explore around walking/ by bus or by metro

Stayed in May 2024

The size of the room was on the small side and the breakfast offering was an Italian restaurant which we didn’t take up.

The cleanliness and the staff were so lovely

Stayed in April 2024

A little too small. Hard to put luggage in the room

The style of the hotel was great

Stayed in April 2024

The room walls are paper thin, if there are noisy guests above or next door it's very loud

Location, cheap diy laundry option and affordable

Stayed in April 2024

None

Everything

Stayed in April 2024