460-0008 Aichi, Nagoya, Chuo-ku Sakae 3-17-25, Japan
#35 of 190 hotels in Nagoya
Guests' ChoiceBased on 244 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.9
Staff
8.7
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 28 April 2024
Mary
Philippinesonly 2 elevator and during peak hours have to wait quite long. Wash sink in the room. NO trashcan in the toilet.
Staff was accomodating to our request and took time to change our room for upgrade. We felt the room small. Breakfast was the same daily but there were a lot of selections. Has vegatarian options, kids meal. Mixed of Japanese and continental breakfast. Staff service was great though there were food that they don't refill or maybe still preparing. Quiet far from Nagoya station if taking bus going to airport. We didn't catch up the bus. Front desk staff was helpful and patient in guiding me to take train instead of taxi to the airport. There is a train station at the back of Matsutsakaya. Note that if you are carrying heavy luggage there are 10 - 15 stair steps to bring down the luggage. We have 2 adults to carry each huge luggage to down then go up to get the other luggages back and fort. Total of 6 luggages. Hotel is walking distance to shopping. Room has complete charging cables from Apple to Android, to international adapters. Bathroom was roomy and clean. Nice shower and tub.
Stayed in March 2024
Reviewed: 24 April 2024
D
Hong KongValue for money, great location, clean and easy access. Close to Sakae Station area with all the shopping need
Stayed in April 2024
Reviewed: 23 April 2024
Palita
AustraliaWould be great if they can lend a baby cot for travellers with kids.
We love the big bathroom separating bath and toilet. Twin beds are a bit bigger than single bed.
Stayed in April 2024
Reviewed: 21 April 2024
Thao
AustraliaGood location. Had a nice breakfast buffet for cheap and coffee machine in the lobby that was free
Stayed in March 2024
Reviewed: 21 April 2024
Rhodora
United StatesThe room has a slight unpleasant smell and the hallway lights were broken so it was very dark
Access to good restaurants, shopping and attractions
Stayed in April 2024
Reviewed: 6 April 2024
Jacqueline
PhilippinesEverything was great except the the receptionist named Lana was a bit off during our check-in. She was not accommodating at all and would sometimes raise her voice when we were asking some questions eegarding the miscommunication for our daily meals.
The hotel was very convenient, near eestauratns, stores and malls. It was easy to walk around different shops. It was also very accessible to convenient stores.
Stayed in April 2024
Reviewed: 24 March 2024
Edlyn
PhilippinesPillows were a bit hard. Vending machine could have more choices.
Love the location of this place. Near many shops, restaurants, close to the metro. Breakfast was yummy and good value for money and we appreciated the free coffee/ drinks in the lobby. The hot chocolate was good! Staff were nice and accommodating. Love the massage machine- comes in a handy after a long day of walking. Shower was good!
Stayed in March 2024
Reviewed: 20 March 2024
Charlotte
ChinaAs we were a family of 3, we all shared one bed, which was too small. but that more on us, in future will need to book 2 beds.
Its in a very good location, can always go back to hotel for a quick rest when needed.
Stayed in January 2024
Reviewed: 21 February 2024
Trinidad
PhilippinesLocation. Close to shops.
Stayed in February 2024
Reviewed: 2 February 2024
Elisabeth
AustraliaWe booked a late check out 12 … but the staff kept forgetting: cleaners came in - front desk staff phoned about why we weren’t checking out … front desk forget twice … there must of been some miscommunication between the booking and hotel . Not a major drama - just not as chill as I would have liked
Really great location, nice big room , clean , friendly staff
Stayed in January 2024
Reviewed: 30 January 2024
Keiko
JapanNo a gratesafe in a room
Excellent location
Stayed in January 2024
Reviewed: 28 January 2024
Khun
ThailandParking Fee is expensive
Car Park is near hotel.
Stayed in December 2023
Reviewed: 5 January 2024
Mona
United StatesThe bathroom had tiled walls which I thought I saw mould or pink bacteria in the corner. I could hear water pipes hissing at night or noises from the upper floor when it's very quite at night. During my stay, I met a staff member at the desk who couldn't speak English so I had to use a translator app to communicate. Surprisingly, on another day I met a staff member who spoke great Korean to help me so it was all good.
The immediate area was quiet and felt safe. Close to many department stores for shopping and short walk to a bus stop that will take you to Nagoya station. The mattress was comfortable. The complementary wine was fun.
Stayed in December 2023
Reviewed: 3 January 2024
Kasman
IndonesiaIt’s kinda difficult for payment especially when you booked 5 rooms. Can’t get the same floor as others Hotel know when we booked 5 rooms they already prepared for it.
Not to far to Nishiki and Matsuzakaya dept store
Stayed in December 2023
Reviewed: 30 December 2023
Ka
Hong Kongparking is not available on site but whole day parking in the tower next to hotel is available for 2000 yen a day.
Within a few mins of walk from central shopping area. size of room is good. clean and well equipped room. surprisingly good shower facilities. breakfast was included and of very good quality.
Stayed in December 2023
Reviewed: 26 December 2023
Hoi
Hong KongTheir pillows offered are too thin and when we requested to change and ask for extra, they just rejected .
Location and their breakfast are both great
Stayed in December 2023
Reviewed: 27 November 2023
Gian
JapanParking gets very expensive. The hotel does not have its own parking space and instead partners with nearby garages. They offer a fixed rate for certain hours but outside that, the costs add up to be very expensive.
Location was great. We wanted to visit the Pokemon Center Nagoya and have lunch at Yaboten. We were able to do both since they were within walking distance of the hotel!
Stayed in November 2023
Reviewed: 21 November 2023
Bee
SingaporeOnly 2 washing machine.
Stayed in November 2023
Reviewed: 20 November 2023
Ornnicha
ThailandThe carpet tile in my room were not installed properly, as a result I stumble down many time.
The location and staffs is very good.
Stayed in November 2023
Reviewed: 18 November 2023
Muntana
ThailandI find the bottle and dust under the bed 🥲 but breakfast is good
Stayed in November 2023
Reviewed: 15 November 2023
Andrew
ThailandAlso, there were a bag of personal stuff left in the room when we entered upon checked in. Upon checked in, the air-con in room was not turned on and couldn't find instruction in English.
The breakfast was very good; lots of choices and all delicious. Staff were very helpful.
Stayed in October 2023
Reviewed: 6 November 2023
Jessica
PhilippinesNone
Location
Stayed in October 2023
Reviewed: 2 November 2023
Ichiro
JapanLittle bit expensive.
Massage chair machine was good. Breakfast was tasty. I enjoyed the Nagoya’s food.
Stayed in October 2023
Reviewed: 29 October 2023
Kanokkorn
Thailand2 issues on arrival day; check in time is 2pm but i didn't get my room until 3pm and hotel forgot to set up the sofa bed for third person. Apart from this, the stay was excellent
Staff were very helpful and hotel is very clean.
Stayed in October 2023
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