The distance from the bus station is about 20 minute walk, which requires to use a taxi

The hotel is beautiful, the rooms are clean and pleasant, I felt almost like at home....

Stayed in June 2024

Nothing

Initially, this hotel seemed a little remote but we came to appreciate being away from the crowded Kawaguchiko. The view of Fuji from the room was a real bonus. Staff were very helpful; breakfast very good. Very grateful to the hotel for minding our luggage on the day of departure.

Stayed in May 2024

Nothing to complain about.

The best part about this hotel was the onsen. The room was clean even though you could tell it was a bit dated. The restaurant downstairs serves very good yakiniku. View of Mount Fuji from the room was a nice added bonus. Parking at the back of the hotel is available free of charge. There is a large supermarket nearby and a pharmacy.

Stayed in May 2024

The view or Mt. Fuji from our window was amazing

Stayed in May 2024

The one thing that I would have hoped didn’t happen was that I paid for a Fuji view room yet when I arrived I was given a normal room. Kanagawa san tried to correct the mistake by giving me a a Fuji view room for one night as they were fully booked the night after so just changing the rooms and all was a hassle. I also believe its slightly pricy for the room size.

Really nice hotel, I believe its a hidden gym. Great location, friendly staff as well as very comfy, had the onsen all to myself for 2 nights in a row as well as the massage chair.

Stayed in April 2024

No luggage transfer facility

The view, onsen, location

Stayed in May 2024

with the exception of the hot spring, the facilities were a bit dated, but frankly not too out of line from the price. While it's partially my fault for not pre-booking dinner, when I decided to get dinner at the attached restaurant on the evening of my stay, I went to the restaurant 45 minutes before what I was told was last order, and I was told the restaurant was closing earlier than the usual opening hours. This meant I had to walk out to other restaurants in 0 Celsius weather. If I had known the last order time was an hour earlier than I was told that night I would've gone down earlier.

The Japanese-style breakfast was great for a quick and efficient meal before heading out for the day. The location was easy to access from Fuji-Q drop off and the local streets were nice to walk around. Excellent view from the room in the morning even with classic Fuji cloudy weather. The hot spring was lovely, very nice in the winter weather and the room was a generous size compared to other accommodation for the price.

Stayed in February 2024

Nothing

Outdoor hot spring bath Room and bed Breakfast was great

Stayed in April 2024

The food was a bit too adventurous for me

I really liked the room open air bath and hotel location

Stayed in April 2024

It was a good walk from Fujikyu station which I didn't mind except when it rained.

I liked the Japanese breakfast every morning. It was more than enough and delicious! I also liked that my room had a view of Mt Fuji!

Stayed in April 2024

The onsen is small and cost extra

Breakfast was good quality and portion.

Stayed in April 2024

No cons. Super deal.

Great location, free parking, staff were super helpful and did their utmost to help my friend who needed a doctor. The private Onsen was fun and great after a long day. We had dinner at the hotel which was great and affordable.

Stayed in April 2024

Lovely staff, lovely onsen, lovely breakfast!

Stayed in March 2024

Internet was slow and didn't work very well in our room.

Nice onsen, and good location close to FujiQ and its train station. Great for exploring the area, and have a relaxing stay. Rooms were big for Japanese hotel standards.

Stayed in March 2024

Outdoor Onsen and helpful staff

Stayed in March 2024

There wasnt room service

It was cosy, and had a yummy yakiniku place within the same compound.

Stayed in March 2024

- not super clean. Some hair in the bathroom and stains on the blanket

- View on Mt Fuji - the private Onsen - the size of the room - the amenities provided

Stayed in March 2024

- nothing that we did not know before: rooms were quite small and hotel is a bit of a walk from public transport. however, there were no bad no surprises.

- staff was amazing, super friendly and so helpful. really made the difference - onsen area was also really nice

Stayed in February 2024

Short walking distance from the Fujikyu-Highland train station but it was along a busy road. When we arrived, it was snowing and so the roads were icy. I would not recommend walking if it is snowy/icy or it's dark outside. Thankfully, the front desk was happy to call us a taxi so we ended up taking more taxis than planned.

Our twin room had all the amenities you would need for a short stay: mini-fridge, Nespresso machine, and bathrobes. We stayed as a family of 3 and found it plenty spacious. We especially enjoyed the rotenburo onsen during the snow fall – thankfully, when we were there, it was empty so we were able to enjoy it in private. The massage chair (free of charge) is also an amazing plus after a soak in the onsen. The breakfast was hearty – and you can choose between Japanese or Western-style. The Korean BBQ restaurant in-house and the bakery nearby were also delicious!

Stayed in January 2024

Small onsen with limited skin care provided.

Quiet and good customer service. Good Japanese breakfast.

Stayed in December 2023

I love having the onsen! I went at 9pm and had the place all to myself. There is also a massage chair in the lounge for after a soak. The staff are so friendly. They were very helpful when I needed to send my luggage to the next hotel. They also found my battery pack that was left beuind and sent that with my luggage! Really appreciate the staff. The Yakiniku restaurant attached is also very delicious! And as a guest, you get 10%off.

Stayed in November 2023

Accessible by car and less so by foot

On-site onsen, free and ample parking, room with a view of Fuji Breakfast was nicely proportioned and of good quality

Stayed in November 2023

Not much to do near the hotel. it is quite far from the central station

The hotel has a very nice Onsen

Stayed in October 2023

Location is slightly far from the station

Amazing facilities and services - free breakfasf outdoor Onsen, massage chair, yukata etc

Stayed in November 2023