As previously mentioned the place could do with an update but overall it was excellent location with good food.

Location was excellent as well as staff and their service

Stayed in April 2024

bathroom was a little antiquated and small

old school type hotel. enjoyed the baths. they have private and men's only baths. fresh robes everyday. staff is very helpful and were always asking if I needed anything and if everything was ok. hotel is not to far from the downtown strip

Stayed in March 2024

Got charged for a minibar item we didn't use.

Very friendly service staff, especially the two elder ladies who served dinner and breakfast. The Japanese meals purchased as add-ons were incredible - a true taste of Japan with quality food and cooking. Hotel is right at the entrance to the World Heritage site. Authentic Japanese experience with beds and onsen.

Stayed in April 2024

Staff don't speak much English

Onsen and food was amazing

Stayed in April 2024

None

Location & services & foods.

Stayed in March 2024

The staff was great, and the room was pretty comfy.

Stayed in February 2024

All good.

Great location with good amenities directly next to the main shrine area. Exceptional breakfast.

Stayed in January 2024

The property is on the older side but still well taken care of.

The meals were excellent. The baths were also great including the private bath that I had to a pay a little extra for (~$20).

Stayed in December 2023

I got to experience delicious kaiseki meal for breakfast and dinner for 3 day 2 nights and they were varied or different for each meal. The staff is really hospitable, they were really nice. The hotspring is also really great. The room is really spacious.

Stayed in November 2023

This is not a negative, but an information for unaccustomed foreign visitors: Please don't expect to communicate in English (eigo). It's very uncommon outside of big cities, and asking for it when the other person can't speak it can lead to the other person's embarrassment. Please try it in Japanese, even if you only know the bare minimum of basic phrases, like me. Use your smartphone's translator, it's okay!

Fantastic location with very friendly staff and impeccable service. The food was seasonal, authentic, and obviously prepared with great care. We enjoyed the onsen and the proximity to cultural heritage sites of Nikko. They have a shuttle service to the train station at checkout time, inform them at least the day before.

Stayed in April 2023

The room was warm, it took a while to cool down after windows were opened. It was 3rd week of April.

Nice onsen bath. Very good dinner +dessert, they bring it to your room. And very good breakfast in the dining hall. Very near like a 10minute walk to the Nikko Toshigi Temple.

Stayed in April 2023

The wifi is weak; couldn't log on at all on my computer, but others could on other devices.

Great old ryokan option within just a few minutes' walk of the Toshogu complex. Truly excellent food and lively, friendly staff. Private rotenburo can be booked, in addition to the use of the large baths (which are available all night long). We appreciated being picked up at the station and taken back on our departure.

Stayed in April 2023

I asked hotel for a pick up from train station, they didn't care to respond. Since the commend of English of hotel staff is very limited it is difficult to communicate

Food was delicious

Stayed in April 2023

Very small and dated attached bathroom.

excellent location, fantastic food!

Stayed in April 2023

There was no bus that stop in front of the hotel anymore. We didn't know that before booking and had to walk uphill with our luggage.

Most of the staff are friendly. Very delicious dinner and breakfast. Good Onsen.

Stayed in January 2023

It isn't easy to contact the hotel using the Booking.com chat system. You might wanna call the hotel if you have immediate questions or modifications.

The food is excellent! We had a great dinner and breakfast. The place is close to historical spots, which is convenient.

Stayed in December 2022

small toilet so we took shower at hot spring place.

the location is great, walking distance to nearby attractions. Staff is also nice. Dinner and breakfast are impressive.

Stayed in December 2022

I loved the service from the friendly helpful staff. The hotel had a comfortable, homely and relaxed atmosphere. The location was great, near coffee shops, the river and shrine. Also loved the onsen.

Stayed in April 2024

Outdated inn. Beds are so-so, pillows rock hard. Bathroom is very small, and water temperature hard to get right. Only hot water is too hot, when you mix it with cold, it gets way too cold. Oh, and when you feel water pressure is too low: wiggle the hose.... We didn't book any meals, but changed our mind about breakfast. Turned out you had to order a day in advance. It would've been nice if they told us that at check in. Now this older lady just screamed no at us. At check out we had to pay 300 yen "onsen tax". We did not know that. As we didn't use the onsen, we tought that was strange. The man at the counter couldn't explain what the tax is for. We got a receipt in Japanese, which we couldn't reed. We did pay and translated the receipt later: it is indeed a "bath tax". Still not fair, as we didn't use it.

Location is great, if you want to visit the shrine or bridge. Looks like an autentic, cosy inn. Room is spacious, has all ammenities you need.

Stayed in March 2024

If cleanliness improves

BF good, location excellent BUT bathroom too too small and old! Time for renovations!

Stayed in November 2023

nothing

Breakfast and Dinner were the best in our stay in Japan

Stayed in April 2023

absolutely the best service

Stayed in April 2023

none

location, service, onsen, food

Stayed in March 2023

We loved the food, the staff were so helpful and the location was perfect.

Stayed in October 2021