I didn’t not like that fact that if you lost your room key, it would cost you. ¥9000. That’s outrageous!

I liked late check out portion for a cheap price. Easy check in

Stayed in February 2024

Wifi lag for my devices

Conveniently located within the main attraction of Chinatown

Stayed in November 2023

no breakfast, no place to it in the hotel

close to train station

Stayed in October 2023

Everything modest and reasonable, doesn't put on airs,.

Stayed in June 2023

None

Good location

Stayed in June 2023

The hotel do not provide in room coffee and tea packets.

Its conveniently located near the Gundam Factory, Osanbashi Pier, Yamashita Park.

Stayed in June 2023

room was super small, it was 2 of us but they set the room for just one. no space for luggage or anything else.

in the heart of Chinatown, very close to the station. friendly staff

Stayed in June 2023

room is small and you can hear the other room

friendly staff

Stayed in March 2023

Compact like most hotels in Japan, but comfortable and convenient for Chuka-gai (Chinatown)

Stayed in March 2023

No phones in the room. Staff are not available from 11pm to 12pm. Hotel wasn't able to hold my luggage so I could explore the city.

Nice location close to station. Clean and great value. Late check out available.

Stayed in November 2022

There was a stain in our bed and a bit of smell. We were non smokers so having a smoking room was my only choice but wished there was better ways to minimize odors.

It was a last minute booking and they were very accommodating. Its very close to China Town so we were able to stay after our visit. I liked that its close and that the room was comfortable enough.

Stayed in November 2022

Staff were quite rude on arrival.

Location is great. Walking distance to Gundam Factory and China Town. A few good places to eat.

Stayed in November 2022

Some of the items in the room were a bit dirty, like the bed head and remote for TV.

Cosy little room. Location was good.

Stayed in November 2022

The room was tiny and although we knew this upon making the booking, the actual size made it impossible to have luggage on the floor whilst being able to walk to the toilet simultaneously. The beds were far too hard and the bedding coverlet had cigarette burns from previous guests. I would think cleaning staff would throw that coverlet out. The duvet beneath was yellow stained and just made my skin crawl. We know that you get what you pay for, however we felt we paid more than the stay was worth as far as comfort and cleanliness. I could just imagine it being a hotel for boozy boys nights where standards don’t matter

The location was brilliant. In the heart of Chinatown and a 6 minute walk to Ishikawachō station which takes you to Yokohama for shopping etc

Stayed in May 2024

I forgot a bag in my room with very important stuff and tried to contact them. Never did I get an answer, by any means. Sent messages, sent emails... My bag is completely "lost" (although I know 100% sure it was in my room) and looks like I won't get it back. I guess they liked what they saw inside and decided to keep it and ignore me instead of returning it. Don't come here, they are a bunch of thieves.

Nothing.

Stayed in March 2024

None

Clean

Stayed in April 2024

Was charged 1000 yen for checking out at 10:08.

Stayed in January 2024

Location is not good. Far from train stations. The room is very small for 4 people. The blanket in the room is dirty. There is a stain on it. No free water.

Near Chinatown that is all.

Stayed in December 2023

I lost my room keycard. Its only plastic but they wanted a charge over 9.000,00 Yen. I never heard such a fee. I stayed in four other hotels in japan. And i asked for the charge when i lose the card. And the answer was always "its free". I discussed at reception for two hours that this fee was disproportionate. Nobody loses their card on purpose. Despite repeated requests, we were not allowed to speak to the hotel manager, and they did not want to give me access to the medication I needed in my luggage without paying this fee. my plight was shamelessly exploited. I definitely cannot recommend this hotel chain with such corporate policies.

The direct way to the Chinatown was perfect

Stayed in October 2023

Room space was to small for two. I will not ask any family or two persons to take such rooms

Nice location: nearly middle of China town.

Stayed in August 2023

The checkin time is too late and the room service takes a long time to come and clean the room.

I didn't eat breakfast there but the location was great!

Stayed in June 2023

Chinatown is quite dirty, no fault with the hotel though I

There is a laundry on ground floor

Stayed in June 2023

Only one, very small complaint; I wish they had a small lamp at the bed instead of the overhead light for nighttime reading. But I still love this hotel!

Always satisfied whenever I stay at Livemax Yokohama Stadium. Staff are friendly and competent. Rooms are super clean.

Stayed in June 2023

The check-in is automated, staff is not helpful at all, you CANNOT check-in the hotel is you are not the one who book the room! I could not make it on the check-in day, thus shared the booking and my passport so that my partner could check in first. However, staff insisted ME doing the check-in thus didn’t let my partner in. So he had to went to another hotel instead. This has never happened to me in any other hotels, including other hotels in Japan. I think the reason why the staff didn’t let my partner check in is because the check-in is automated. The machine needs passport of the one who books the room to proceed. But I’m sure there must be a way for the hotel staff to support and facilitate their customers, e.g. collect my passport later when I arrived. But they choose to ignore their customers instead. This, for me, is unacceptable.

Lo ATien

Stayed in June 2023