Breakfast. There was no choice. At least thexy could offer three different types of breakfast and it could be easy and bring a lot more safisfaction.

Very nice location. Near several great buldings, parc and shops. All in walking distance.

Stayed in May 2024

The "English Spoken" with the staff was mostly through google translate

I chose the location because it was near the gardens, only a five minute walk

Stayed in April 2024

Only Japanese breakfest-we went to Starbuck

Stayed in April 2024

The restaurant at the ground floor should definitely do more interesting food in the evenings - it doesn’t seem to be a priority to have a restaurant there, but they’re missing an opportunity here.

First Hotel might have that name as it’s the first hotel you see near the Modern Art Museum, and near one of the Kenrokuen garden entrances. Location is excellent, overlooking the castle wall and on street that leads to shops and restaurants (about a 10 min walk). The hotel is new and the interior design of the room was excellent. Comfy beds with good linen. Bathroom was super nice, and it feels a step above your usual business hotel as the room is a bit larger and so were the twin beds. Checking in and out was easy, but there aren’t many staffs around. I had the breakfast which I thought was delicious, but it’s a set Japanese breakfast and perhaps not for those who want toast and bacon. You can do laundry in the hotel and there are drinks dispensing machines but there’s not a convini store nearby, so get your snacks in the shopping streets up the road. The hotel is in walking distance from many attractions. If I went to Kanazawa again, this is where I would stay.

Stayed in April 2024

We were disappointed the restaurant was not open during our stay

The location was excellent, we could walk to everything we wanted to see. The room was very comfortable. It was very easy to get to the hotel using the bus

Stayed in January 2024

Had to get my own pillow as the four on my bed were like rocks! The cafe did not seem to be open for breakfast as advertised!

Good location- very handy to castle, gardens and shops. Modern and clean.

Stayed in December 2023

The room was very small and the beds were extremely close together. But it was very clean, quiet and comfortable!!

I loved the breakfast!! However a traditional American breakfast eater might struggle a bit because it was authentic Japanese and not eggs, bacon, toast and jelly. I love the fact the breakfast was very different on each of the three mornings.

Stayed in October 2023

If they offered bfreakfast.

The proximity to KenRokuEn was wonderful! The hotel was clean and the staff was helpful and polite. I would stay there again.

Stayed in November 2023

I didn’t like the breakfast, you didn’t get a choice and it was traditional Japanese food. There was no option for a western style breakfast.

The proximity to some of the main attractions

Stayed in November 2023

the room was nice, perfect, the location was really excellent and the price reasonable.

Stayed in July 2023

Hardly any place to hang your clothes or towels.

Great location.

Stayed in May 2023

Staff 's English was limited

First day was kaishiki-type, excellent! Later days were more typical Japanese but were good.

Stayed in April 2023

Small room, with too much furniture, which does not allow you to open your suitcase anywhere. The hotel restaurant open to the hall, sends all the cooking smells back into the lobby which is not very pleasant when you enter the hotel.

Hotel very well located near the tourist centers of interest. Bus stop near. Modern, clean hotel with very pleasant staff.

Stayed in May 2023

Great location, near Park and art gallery - very clean, great bed and crisp sheets :)

Stayed in March 2023

Restaurant at night

Breakfast and staff

Stayed in December 2022

The attendant who staffed the reception around 11:00 on 13 and 14 April was very rude when he found out that our party has one less person. Then he tried to insult us that we could not afford nearby parking as it was “very expensive”. The following morning, when we lost luggage tag, despite paying the ¥1000 fee, he still show his anger and repeatedly asked us to “go away”.

Overall it is a decent hotel.

Stayed in April 2024

-hotel has some cleaning issues. I had a pretty severe allergic reaction when staying over. Most likely it was a combination of unclean AC unit (reaction would get worse when it was running) pretty big collection of dust bunnies under the bed 😬 and feather duvets (that I managed to replace the first night for a blanket ). While the feather blankets are not a big deal I think the hotel really needs to step up its standards when it comes to cleaning. Because my allergy is pretty severe when it comes to upper respiratory problems after initial duvet swapping I decided to cut my stay short instead of trying to further troubleshoot shoot the issue with the hotel. The reason for this was the language barrier and the reluctance of the staff to provide hands on help.(I was asked to remove the blankets myself and chuck them onto the corridor which I found a bit disappointing) I unfortunately can’t really recommend this hotel to anyone that has sensitivity to dust or has asthma. It’s also very clear that the hotel is understaffed which probably causes the majority of the problems with cleaning and customer service

The hotel is well located close to Kenroku Ken garden and a museum

Stayed in September 2023

Only trivial problems. We checked in at the reception desk and then had to check in using a machine. It was a little strange having to essentially check in twice. Bare in mind that I am a foreign resident living in Japan; I was asked for ID despite providing a Japanese address, phone number, and paying with a Japanese bank card. It's always a little frustrating being treated with suspicion even when I can provide all the same details as a Japanese national resident. The bathroom was beautiful, but the one downward light right above the mirror was not sufficient for a lady trying to get ready. Thankfully, the room's large windows and table placed in front of the window allowed for perfect natural lighting to apply makeup and style hair.

Upon arrival, the staff were quick to greet us. The lobby area was very welcoming with lots of seats. The twin room was above average sized. The bathroom was also very spacious. Everything is modern, sleek, and clean. The hotel and location were quiet, and our sleep wasn't disturbed at night or early morning by outside noise or other guests. The Japanese breakfast was a wonderful experience with lots of different foods to try, and it was beautifully presented.

Stayed in June 2023

No closet if you like to have one Lighting was a bit weak

Great location, nice room, decent price Great choice all around

Stayed in May 2023

it’s fine.

central location near to kenrokuen and castle and near to nice food street kohindo. the rooms were nice and comfortable, well insulated and the toilets were amazing

Stayed in May 2023

nothing.

lovely mix of traditional and modern. super friendly staff.

Stayed in May 2023

When we checked in there was a small mistake with our booking. The receptionist seemed a bit impatient and rude. Another set back is that it doesn’t have any window.

We like location and the flexible check in time.

Stayed in April 2023

disappointed in size of rooms. we had 3 rooms and they were all the same despite 2 being ‘superior’. we ended up upgrading to an executive room to get a room where one person didn’t have to sleep against the wall. also, we understood from booking.com that it had a restaurant-it doesn’t. staff told us it served only breakfast but we found out (next morning) that you also needed a reservation! staff also told us there was nowhere to eat nearby which is not true. there are lots of excellent affordable options.

the location was excellent

Stayed in December 2022

Nothing

Good

Stayed in October 2023