Noisy neighbours and no breakfast option anymore.

Our 2nd stay at this hotel and glad we came back. The access, lively local streets and room size were what bought us back. I do miss that they breakfast area is gone and replaced by a 'bag-packing' area, which was strange. Assume breakfast room was removed due to COVID, but please bring it back. Also we had noisy people upstairs for the final 2 nights of our stay and despite complaints to hotel staff, I'm not sure anything was done about it. But can't complain about how polite the staff were.

Stayed in January 2024

Great location

Stayed in January 2024

Gym small. Staff a little impersonal. Cafe could look nicer!

Superb location among lovely eateries and very near to subway. Room was spacious too.

Stayed in December 2023

location

Great location, close to lots of places to eat and easy access to trains

Stayed in January 2024

It little bit further from main Shinjuku than we would have preferred, but it was quiet as a result and we you’re liked the walk in the end!

Great 2 bed apartment for a family. Enough in kitchen to be able to cook. Great shop down stairs for food basics. Close to a number of trains.

Stayed in January 2024

The room is quite warm. Not sure whether the air conditioning is working.

Good location near train station. Free laundry facilities and spacious common area at lobby.

Stayed in January 2024

If you ate food inside the apartment the smell would linger. Needs more ventilation

Apartment was spacious. Lots of room for suitcases.

Stayed in January 2024

Be aware as warned on the washing machine, the dryers in Japan are very different to Australia a fairly regular load took nearly 11 hours (had to put on again after initial drying time) and even then some items were damp so make sure you leave plenty of time and don’t try and do a load close to check out! Also I appreciate the environmental efforts in having amenities available at reception but am puzzled as to why hand soap fits in this category. I think all bathrooms and toilets should have soap supplied for hygiene reasons. Was very easy to get from downstairs at reception though so no problem.

The location is great - it is really good being able to hop on at a quieter station with a very short walk (Okubo) but only have to transfer one stop to the madness and connections of Shinjuku. Most times cross the platform and continue on to Harujuku or Shibuya so they are super easy as well. Made getting to the airport a breeze on the Narita Express as well. We could use JR pass for almost all our travel as well. The view of the city from our apartment was great especially sunset and sunrise. The futon room is a little small if you have gear but the apartment as a whole had plenty of space for our family of 5 and beds including futons were comfortable. The hotel kindly stores luggage for you prior to arrival and kept ours after checkout until we left for airport. There is even an area to repack and weigh your bags. We didn’t need our room serviced daily but loved the fresh towels and rubbish collection. For Australian kids who love takeaway home style after a few weeks of travelling, there is even a Dominoes downstairs and they make the dough in front of you. Otherwise we found food and cafe options around Shinjuku station more to our tastes than those directly around the hotel.

Stayed in January 2024

It is a bit of a walk to the main shinjuku area but the closest train station isn't so far.

The room was generously spacious for 6 people in a Japanese hotel, it fit us perfectly, there was even a lounge space where we were able to leave our open luggages. It was really clean and had all the amenities we required for our stay. Bonus was the amazing Tokyo view on our level 15 room!

Stayed in January 2024

Nothing

The room size worked great for our family of four. In room washer and dryer was perfect. Location was close to metro.

Stayed in January 2024

It was a very cosy room and enough space for 4 people. They got a bed room and living room separately which was very nice.

Stayed in January 2024

Family room was super and comfortable. Fully furnished and equipped.

Stayed in December 2023

My room directly in front of the lift. Sometimes it is noisy. Bedsheet was not done properly after room clean up at day 4.

Location is good very near train station. Near a supermarket.

Stayed in December 2023

A bit expensive but that seems to be the “norm” in Japan / Tokyo

Great location, the apartment hotel was perfect for a family of five. Fitting 4 adults and a 17 yr old. Convenient distance to the train and local yummy food / restaurants. Can highly recommended this place!

Stayed in December 2023

Room is slightly small.

The room is clean and very impressed with their new and clean towels. Toilet was good size and very clean. Even though rooms are cleaned every 4 days, they send fresh towels to our room every day, which is very nice. There is also a weighing scale which is useful for us to know if we have exceeded our baggage allowance. The hotel is about 5 min walk to the JR station which is one stop from Shinjuku. The staff was also helpful with airport taxi booking. overall we had a positive experience staying here.

Stayed in December 2023

Great staff, very friendly and knew enough English to get us quickly checked in. Great location close to a mart and food places close by. Train station very close walking distance. Amazing view of the city from the 21st floor. Would happily stay again.

Stayed in December 2023

Check out is 10am. But if you request for a later check out, it is priced at ¥1700+ per hour.

The apartment we got on the 20th floor was clean, modern and had an awesome view out the window. Plenty of space for our family of 5. And it had a washing machine in the apartment as well which we put to good use. The hotel is a short walk from Okubo train station which is itself, just one stop away from Shinjuku. We even walked back from Shinjuku after a night of shopping and dinner. There is an Aeon supermarket at the ground floor of the hotel, which was a great place to stock up on snacks and drinks. Food-wise, there are plenty of cheap eats nearby so we really did not have to worry about food. Will highly recommend this hotel.

Stayed in December 2023

Noisy in the morning due to renovations

Location

Stayed in December 2023

Laundry room quite far & only 4 washer & dryer. It takes a long time to finish your laundry. Some people use more than 1 machine. House keeping will only clean your room 4 days once which is unreasonable to quite an expensive room.

The location is good. Near Okubo Station & Aeon supermarket. Halal market & kebab near north exit.

Stayed in December 2023

It was spacious and the location is very convenient. Near to many eateries & also a grocery store just next to it. We could also do some simple cooking & laundry in our room. This is a plus point for us as we are traveling with young kids.

Stayed in December 2023

General cleanliness for the rooms and beds are good. Surrounding corridors are quiet. Staff are helpful and friendly.

Stayed in December 2023

The hotel does not serve any food, though there are food options and supermarket nearby.

The bed is most comfortable and having a washing machine in the room is most convenient. The property offers many things for rental if you need (including pram). We requested for additional pillows.They also provide mineral water daily. Location of the property is great too, short walk to Okubo station, which is just a stop away from Shinjuku station. The view ( I could spot Mount Fuji) from the room is a bonus.

Stayed in December 2023

Nothing

Nice hotel room.

Stayed in December 2023

Somewhat Spartan feeling as far as check in and front desk is concerned, but not an important point.

Clean, modern, required amenities included. Comfortable, private, quiet.

Stayed in December 2023

Everything was excellent

I liked that it was close to the "main action" yet removed just enough to give us space from the crowds of shinjuku

Stayed in October 2023