605-0825 Kyoto, Kyoto, Higashiyama-ku Shimokawaracho 463-10, Japan
#16 of 633 hotels in Kyoto
Guests' ChoiceBased on 124 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.8
Facilities
9.7
Staff
9.8
Value for money
9.1
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Francine
United StatesSae, Sherri and Rachel were extremely helpful and their English was exceptional. A beautiful ryokan in a lively location.
Stayed in May 2024
Reviewed: 13 May 2024
Mach
United StatesNothing
Great
Stayed in May 2024
Reviewed: 11 May 2024
Martin
GermanyVery attentive and friendly staff, gorgeous rooms and building and excellent location. I will definitely stay there again.
Stayed in May 2024
Reviewed: 9 May 2024
Robert
United StatesAs is typical for all Japanese buildings, the walls are paper thin, so you can hear everything, so you must keep in mind to be quiet in your rooms and in the surrounding areas to remain respectful.
The staff was friendly and knowledgeable always engaging and extremely helpful and clear with instructions. The establishment was GORGEOUS and located in a perfect spot near the tourist point and a VERY quiet side street.
Stayed in May 2024
Reviewed: 27 April 2024
Joshua
United StatesEverything
Stayed in April 2024
Reviewed: 22 April 2024
Ruby
United StatesThe only thing if you have bottom room, you can hear footsteps from above, but it wasn’t too bad. We slept very well!
Loved the staff, so friendly and kind. The Ryokan was top notch. Aesop products, Dyson hairdryer, beds are so comfy. We had the Japanese and Western breakfast and both were very good. They have Nepresso in the room.
Stayed in April 2024
Reviewed: 20 April 2024
Lisa
United StatesNothing
Beautiful ambience
Stayed in April 2024
Reviewed: 15 April 2024
Ben
United KingdomNothing - was amazing
The staff and experience was fantastic, the most enjoyed experience on our Japan tour
Stayed in April 2024
Reviewed: 15 April 2024
Mary
United KingdomNothing! It’s perfect!
Everything was just perfect. A beautiful, serene boutique ryokan with the most exquisite attention to detail and service. My favourite stay of our 3 week Japan trip
Stayed in April 2024
Reviewed: 11 April 2024
Amit
United KingdomEverything. It was an amazing stay. Even though I only stayed one night I felt like a true guest. The staff were incredible. Beautiful room. Great location. Loved every second of my visit.
Stayed in April 2024
Reviewed: 3 April 2024
Lisa
AustraliaStaff were unbelievably welcoming
Stayed in March 2024
Reviewed: 30 March 2024
David
MexicoQuietness, Staff
Stayed in March 2024
Reviewed: 21 March 2024
Tomislav
CroatiaBreakfast could have been better
Fabolous facility, real modern version of traditional Japanese ryokan. Extremely helpfull and kind staff. Good location in the traditional part od Kyoto
Stayed in March 2024
Reviewed: 20 March 2024
Alicia
United StatesTraditiona ryokan met and exceeded all expectations. Wonderful quiet location. Friendly and helpful staff. Loved the heated floors, bamboo soaking tub and luxury toiletries, plus yakata to wear during our stay!
Stayed in March 2024
Reviewed: 17 March 2024
Kyle
United StatesNo complaints whatsoever
This place is amazing! Service was impeccable. The hosts were very friendly and helpful in recommending restaurants and making reservations. Room was comfortable and quiet. Location was perfect for exploring Higashiyama. Breakfasts exceeded expectations! We were served different protein courses each day (fish, beef, egg/chicken). Loved the bar selections and service too. Highly recommend Ishibekoji Muan
Stayed in March 2024
Reviewed: 6 March 2024
Dugger
United StatesI loved everything about our stay and have absolutely zero complaints with it, other than I wish we could've stayed for even longer. We stayed for 5 days and I would've moved in if I could, it was that amazing.
This place is INCREDIBLE! I have no other words for it other than the most pleasant stay I could ever imagine having at a traditional Japanese ryoken. We opted for daily traditional kaseki breakfasts that were served in our room with tea and coffee, would sit at the bar and chat with the staff and sample their great Japanese whiskey collection, enjoyed our beautiful spa-like bathroom with private onsen, heated floors, temperature controlled shower area, and beds so comfy, you couldn't help but fall asleep as soon as your head hit the pillow. The staff were incredibly amazing and very quick to handle any needs we had—and they were SO friendly! We had several great and long conversations with them that they felt like friends more than hotel staff. The location was great too because you were a short walk to several temples, popular tourist sites and great food but was secluded enough that you felt like you could relax and detox from the chaos of other large cities in Japan. This was one of the best experiences during our 12-day stay in Japan. I highly highly recommend.
Stayed in March 2024
Reviewed: 11 February 2024
Keith
SingaporeA fantastic experience, ultra modern but very traditional. The staff were excellent
Stayed in February 2024
Reviewed: 3 February 2024
Nitika
United KingdomWe extended our stay & booked 2 more nights here in Kyoto
Stayed in January 2024
Reviewed: 1 February 2024
Nitika
United KingdomThis is the best Ryokan to stay in Kyoto, facilities are unmatched. Aesop products and Dyson hairdryer. The authentic Japanese style room downstairs with Futon beds is very comfortable but we also stayed in rooms upstairs. We ordered their breakfast every morning & it was perfectly balanced and our favourite way to start our day. They even had water temperature settings, the bath is very large and fantastic, also automatic temperature regulated so you can feel warm in the bath as long as you like. Beds & futons were comfortable. Sae Sumii made our stay very comfortable and is a lovely staff member. Also it is right in the middle of Gion so you can explore the district and has amazing dinner places in authentic small restaurants (some need to be booked in advance).
Stayed in January 2024
Reviewed: 22 January 2024
Ana
United Statesn/a everything was wonderful
The room was amazing.. and the staff went above and beyond!
Stayed in December 2023
Reviewed: 3 January 2024
Lorena
United StatesI loved the Japanese style, tatami floors and room layout. The customer service was great. There even was a bar at the entrance which we did not use but It was convinient. The breakfast (paid extra) was also delicious and convinient.
Stayed in November 2023
Reviewed: 19 December 2023
Li
SingaporeVery little except the room had no window and the cleaning hours could be more flexible
Very clean, fresh, luxuriously equipped and fitted out, comfortable, located on a beautiful historic street, friendly helpful staff
Stayed in December 2023
Reviewed: 15 December 2023
Idit
United Stateseverything was perfect!
A charming beautiful small and sweet ryokan, kind and helpful hospitality, excellent service, great location.
Stayed in December 2023
Reviewed: 25 November 2023
Toshio
Japanlocation was great
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content