You need to walk by stairs to open bath but still ok

Comfortable environment and helpful staff

Stayed in April 2024

Beautiful remote location, amazing onsen at the valley floor, lovely service.

Stayed in March 2024

Don’t expect anyone to speak great English, you get by fine anyway and all the staff are so polite and happy.

The photos and information doesn’t do the Iya Onsen Hotel justice. Everyone and everything is wonderful but the best bit was our own private outdoor onsen bath with spectacular Mountain View and kimonos, closely followed by the cable car and public outdoor onsen. Top tip: Make use of the kimonos in the room and wear them to the restaurant, don’t worry as everyone else will be wearing theirs.

Stayed in March 2024

There is no elevator which makes Iya Onsen difficult for guests who have mobility issues to move from floor to floor.

Location was spectacular, the ropeway and outdoor baths were wonderful and the food was delicious. Staff were lovely and very accommodating.

Stayed in January 2024

none

the unique Onsen experience

Stayed in February 2024

Room is a bit small

The tram ride is real fun, must try once in you life

Stayed in December 2023

Quite a drive to get to.

Intricate dinner and breakfast that showcased local and in season produce, views of mountains from our room, onsen options.

Stayed in September 2023

A little bit old fashioned, but the view is amazing, and the big Plus is the Onsen down at the river. The enployees were really friendly and Breakfast and Dinner was delecious.

Stayed in September 2023

It would be nice if the closing time of the outdoor onsen was a little later. It would also be nice if the dinner menu was provided in English (one night it was, but the other was not) However, these didn't affect the enjoyment of our stay. Highly recommended hotel

A very special hotel. We had a wonderful stay. The room was spacious and the outdoor bathtub was beautiful. The location and scenery is incredible Food options were delicious and high quality. The outdoor onsen was perfect and convenient to access. This is a very unique hotel and a special experience. We stayed for 2 night which was the perfect amount to experience the hotel and sights in the surrounding area.

Stayed in August 2023

A wonderful hotel. The onsen is truly amazing, the food was excellent, and the staff very helpful. Highly recommended.

Stayed in April 2023

We loved everything, especially the helpful and friendly staff, wonderful onsen and magnificent views.

Stayed in April 2023

I felt like my expectations regarding the temperature of the river side onsen were not met, but that's probably a problem with me.

Staff was outstanding. Location was incredible.

Stayed in April 2023

stairs ! the property has no lift. we were on the 6 th floor and the bath on the 2nd floor. the decor us old japanese , which is charming, but can use a little updating.

Iya onsen is in a remote , beautiful location in the Iya gorge. the service is impeccable , and the facilities are very clean. the highlights are the quality if the water and view of the outdoor bath, the amazing degustation breakfast and dinner ( 9 courses) and the beautiful yakuta etc. they pick you up at the station and take you to the hotel , the journey itself is a treat

Stayed in April 2023

There was no shower facilities in the room.

The facilities were excellent and the staff were more than excellent.

Stayed in March 2023

Nothing

Amazing ryokan in a secluded location with wonderful food, great service and idyllic onsen next to gorge.

Stayed in March 2023

The menu was in full japanese. I didn't really ask for the english one however, it was sort of fun to discover it on the way. The place is beautiful but without a car you can't do much, since all the ways around are roads.

I booked there one week before leaving Japan since I never went to an Onsen. It is definitely not the regular kind of onsen and more of the high end kind. the food was original and tasteful (both evening and breakfast) both the indoor and the outside bath were beautiful and the staff was speaking good english. If you are tall, notify them, they had to change my Kimono since they did not expect me to be this tall (over 178cm you should probably tell them).

Stayed in January 2023

Bit expensive, but worth it for a once-in-a-lifetime experience. Also, be aware that the public outdoor onsen smells of sulphur. I don't mind too much, but just worth knowing. Oh, and the beds were very firm. I know some people like that, but too hard for me.

This is a serious once in a lifetime experience. The outside bath is amazing. The indoor bath is also amazing. We had the room with the private bath, and the view was phenomenal. Staff were also super lovely and helpful. I don't know if this always the case, definitely ask first, but they let my partner, who has a mid-sized tattoo, use the public bath. That was really appreciated.

Stayed in January 2023

No elevator cable car next to my parents' room and it is noisy even at night. Have smell of gas.

Great Onsen, Japanese room is perfect for my parents to enjoy onsen in room. Funny experience to have onsen by cable car

Stayed in January 2023

we preferred eating in the lower dining room with windows and a view.

The location is stunning in the Ilya mountains. The onsen indoor and outdoor very clean and pleasant to use. Our room had a great view and was very spacious.

Stayed in October 2022

Steep stairs access to Onsen baths from tram car exit.

Spacious room, breakfast, remote location and unusual natural bath access

Stayed in May 2022

The price was high relative to the quality of the room.

Food was excellent but for the price, I was disappointed in our room - it was very simple.

Stayed in March 2022

The futon was not particularly comfortable, but that was probably more because of my old western body! Other than that there wasn't anything I didn't like.

Food was excellent, and the staff's English capability was good. The staff were always really helpful and friendly. The onsen was amazing, and the view from the room was superb. Great location.

Stayed in October 2021

Very poor value for the money. The accommodation is not comfortable (futons), service is ok but not at the level of asked price, the en suite "onsen" is ridiculously small. The mini fridge is empty which again at this price level is an absolute shame. All in all priced at about 3 times the real value... I won't come back.

The public bath (cable car to go down there) was nice and relaxing.

Stayed in March 2023

Both dinner and breakfast is under par for both food selections and taste.

Fun experience riding a cable car down to a natural open air onsen, indoor bath also very good.

Stayed in February 2023