The hotel was amazing, the staff was really kind and helpful. Thank you for everything ❤️🙏🏻

Stayed in April 2023

no complaints

beach front. homely. amazing open air onsen.

Stayed in January 2023

I wish there were more restaurants close by…even a ramen place would be nice.

The staff was so friendly & helpful. The view of Shirohama beach from our room was incredible. The onsen was amazing…especially loved the outside bath & liked all the products to sample in the bath area. The gift shop was very nice…with prices similar to near the train station. The hotel provides a shuttle to the main train station several times a day which makes it very convenient.

Stayed in December 2022

The food is terrible. We paid 5,500 yen for dinner - buffet and it was not worth the money.

superb location

Stayed in September 2022

the food was delicious but not worthy of the money I paid for.

near the beach

Stayed in July 2022

The property is located right in front of Shirahama beach, check in was very smooth and they allowed us to put our bags into the storage room before check-in time to enjoy the beach. The staff is incredibly friendly and can provide information in English if needed. There is a small restaurant inside the building which was very tasty.

Stayed in August 2022

Poor price-value for a luxury hotel. The rooms need to be updated with new or newer furniture. The furniture is all scratched up. The hallways are all scratched up on the walls. The window sills need serious refinishing. Would like to be able to make a restaurant reservation four hours ahead of time instead of the day before.

The view was spectacular.

Stayed in August 2022

none

location just close to the beach, pool and Onsen, ocean and pool view from room window was stunning.

Stayed in July 2022

pool closed bit earlier than we would like, but not a big deal

room had beach view, staff spoke English, very friendly

Stayed in July 2022

Limited shuttle service to the train station after check-out

Hotel was close to the sea.

Stayed in July 2022

The time of year we were able to travel was during off-season for the area. This slower season meant some of the amenities were closed, obviously not the hotel's fault but for future travellers plan accordingly.

As ignorant Americans who speak no Japanese the staff were incredibly helpful and patient. We relied on google translate for most of the difficult (translations) conversations during check-in. A wonderful employee spoke English assisted us with the majority of introductions. After a magnificent welcoming and introduction to the facilities we were given the utmost privacy. The staff allowed us last minute reservations for the esthetic room and the private onsen, both of which I highly recommend for couples. The standards male and female onsens we're incredible! The outdoor portion extends from under a cover allowing you to enjoy the weather and ocean sounds while relaxing. It was a great trip within the hotel compound!

Stayed in April 2022

The step to enter bathroom. You can hit the step and fell over when walking in the dark to the toilet in the night. I think it’s unsafe.

The view.

Stayed in September 2021

I liked everything

Location, facilities, onsen, early checkin

Stayed in September 2021

Everything, especially the Ocean view

Stayed in June 2021

food is so bad its unbelievable! no food options for lunch except poor quality/taste pizza and curry Diner was a joke, 7000yen per person, the space where buffet diner is served is a closed and gloomy space with no windows, and most importantly very bad food , very few options, no salad or fruit or anything remotely healthy, no even tea bag option there is just matcha and black tea! I had stomach ache after eating lunch and diner there on same day ! absolutely will never go there again The rooms were ok, but the trolleys used by cleaning staff to distribute towels and so on were dirty and rusty, at the very least that should be clean for god sake

pool and beach only, the hotel should be a 2 stars

Stayed in August 2021

Staff was amazing

Would not hesitate to stay here again. Staff was limited on English but went above and beyond to communicate with us. Staff even came out and “chatted” with the kids and I while my husband checked it. Pool and Onsen was amazing. Wish we would have tried the massage parlor or the restaurant at the hotel but simply didn’t have time. I dont know if it’s customary in all Japanese hotels but I LOVED that they set up and took down your Japanese style beds every day.

Stayed in July 2021

the other reviews said that communication would be difficult. however, when we arrived there, we were greeted by a staff that speaks japanese, english and filipino! the convenience store near the hotel was a great because we were travelling on a limited budget. it was really close to the beach as well. we didn't need to pay for expensive parking rates because parking at the hotel is free. (parking costs 1,500 to 2,000 yen on peak months)

Stayed in May 2021

It was the perfect location for our vacation, right across the street beachside and the staff was phenomenal.

Stayed in May 2021

None

Very good location. especially the access to the beach.

Stayed in September 2022

The shop and pool was limited they close around lunch Nd open for the afternoon , staff was hard to understand , the room was pricey , our room was not cold at all we weren’t comfortable when we were about to sleep

It was near convenient store and beach

Stayed in September 2023

Nothing

Location , setting, staff, facilities

Stayed in August 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in February 2024