I was a bit nervous about staying since my Japanese isn't super great, but they had English speaking staff who helped us whenever it was needed. So there aren't any language barriers for English speakers. Wonderful place and service is great if you know what you're getting into.

Stayed in January 2024

Upon arrival, the smooth check in and welcome afternoon tea set was a great way to set the tone of what one can expect from the stay. The private bath was a nice touch to add to the entire onsen experience. We loved all the detail attention that had been put into preparing and serving the meals. Our stay was both luxurious and exquisite with a perfectly serene ambience. A great start to our first visit to Kanazawa.

Stayed in January 2024

Building is older, becareful when opening windows, bugs may fly in as they seek warmth. (Workers handled situation VERY well, and was very apologenic)

great atmosphere and great food, workers explained meal and other in english. Beautiful hotsprings, and area. Bus transport provided, very covinient.

Stayed in October 2023

The online photos make the rooms look more spacious than they actually are. With the standard Japanese style room, 2-3 people would be ideal, 4 people is tight. There wasn't much room to layout our luggage and since the tatami area is both sitting area and sleeping area, there wasn't much we can do in the room. We had some minor headaches with the staff getting our luggage and bedding setup accurate -- we had 2 rooms and after we checked-in and gone to our rooms, we learnt that they sent our luggage to the wrong rooms even after just confirming with them downstairs. And then on our 2nd night, the staff got our bedding arrangement wrong...making 3 futon beds in the room that should have 4 and 4 futon beds in the room that should have 2. Again, it's annoying because we had just spoken with the staff earlier about the bedding setup. The rooms weren't 100% clean either. Facility is like a renovated modern hotel trying to be a luxury ryokan but lacks the history and the amenities. The location is about 25-30 mins by car from Kanazawa city-center; we utilized the hotel shuttle to get in/out during entire stay. BUT, in my opinion, the remoteness is not completely a bad thing -- it's lush green scenery all around and we had a fun walk to the nearby shrine.

I liked that the staff was accommodating -- they were friendly and started setting up for our arrival even before we flew out to Japan via messaging. There was a game room with dart boards, billiards, and a ping pong table and also a reading room with some magazines and books. Espresso/coffee machine and tea/juice were both complimentary. There was hot springs bath for men and for women, but it's not that expansive. It was our first ryokan stay and the highlight was the multi-course dining. Our first meal was dinner, served literally after we checked in and settled in a little, and we were assigned our own private room in the dining hall and served a delectable tasting of Ishikawa specialties, both land and sea. It was a lot of food. Breakfast, Dinner, Breakfast -- 4 meals total for our 2 night stay. Each meal was scrumptious and a total delight to our taste buds. We utilized the hotel shuttle to get from Kanazawa station >> hotel, hotel >> 21st century museum, station >> hotel, hotel >> station. I thought that the pricing was reasonable given the dishes served.

Stayed in July 2023

Everything was sublimely perfect.

Stayed in May 2023

A bit far from down town.

staff, food, very clean, very nice looking room, lobby, play room, ryokan style. setup in lush environment.

Stayed in April 2023

Loved the hotel. Location was a little far out for us. Taxi back and forth to town was about $50 USD each way and some taxis only took cash. Hotel and staff were exceptional.

Stayed in April 2023

The dinner and breakfast were excellent and exceed our expectation. If you love dining, this is a place for you. The hotel is a bit far but it's manageable with the hotel shuttle. The hotel environment is peaceful. There is a private onsen with a comfortable half outdoor room. Booking the private onsen should be done when you check in.

Stayed in April 2023

The bus from the train station was convenient and timely. The staff was friendly and attentive and were genuinely pleased to see us. We took a private onsen in a wonderful hot spring. The kaiseki was wonderful and a great value, and we enjoyed the breakfast as well.

Stayed in December 2022

Some of the doorways in the room are low. My wife is 5'10", I'm 6'0". We had to duck, be careful when going from main room to bath, toilet room.

The hotel staff provided superb service, mostly in English. Communicating with staff in English prior to our arrival allowed us to plan our meals/food allergies, free shuttle. This was fantastic ! Breakfast and dinner were excellent. Allow at least 2 hours for dinner to enjoy the full experience. The in-room bath with semi open design was my favorite feature with 30 degree F. outside cold air coming in while soaking in hot bath water...in total privacy. Open air public bath was great too. Beautiful yukata for my wife to wear was a nice touch. Game room with darts, pool table, ping pong perfect for our sons.

Stayed in December 2022

Way too expensive for the quality of the room, facilities and service. Felt cheated out of my money. Paid way more than Four Seasons Kyoto or Tokyo and received much less in return. I’m very upset

The meals were okay. Best thing about room was partial open air bath in room

Stayed in May 2023

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Stayed in May 2024

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Stayed in November 2023

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Stayed in April 2023

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Stayed in February 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in December 2022

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Stayed in December 2023

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Stayed in June 2023