Everything was great. If I was forced to find something, I'd say that the current construction (estimated completion, Spring 2025) reduced the amount of amenities and obscured some of the beautiful architecture, but that's temporary and it was still a perfect stay.

Great location, nice rooms, excellent amenities, helpful staff and exceptional meals.

Stayed in April 2024

My private onsen tub was dirty. It had hair and things floating in the water. Also the property is quite dated. The decor in the room, though japanese style, was quite old.

Nice environment. Friendly staff though limited in English. But staff had excellent attitude and was attentive. When I asked for having a higher temperature in the bathtub, hotel staff came almost immediately. I had a burnt light bulb and the engineer came within 10min to replace it. Service was very good.

Stayed in March 2024

Can't say it's not 'don't like' but more like the place needs some reno work done, the room look 'old'.

There was always something to eat throughout the day. We were being fed well outside meal times. This is most helpful especially after soaked in hot bath.

Stayed in April 2024

All was good

Stayed in March 2024

Nothing

Value for money. Amazing dinner kaiseki

Stayed in February 2024

It was a little difficult to communicate to staff in english but the staff was willing to help and assist. Breakfast was not so impressive. Need advance booking for hotel shuttle bus to sapporo. I asked the hotel before arrival but they did not recommend me to make booking so the bus was full and I need to go back by taxi. But staff help us book a taxi with good price.

Great location. It is in a walking distance for park. Onsen is nice and not so crowded. Staff was very nice and very polite. Dinner was so good.

Stayed in February 2024

The room was quite hot (couldn’t figure out how to adjust but not a big deal as we only stayed one night). My partner was a bit uncomfortable sleeping on the tatami mat floors but they offer rooms with beds if preferred.

We had a private onsen and it was amazing. Very friendly and helpful staff. It was our first ryokan experience and they kindly walked us through everything (the space, meals, slippers, and yukata)

Stayed in November 2023

Difficult to contact the hotel especially via this booking, had to call the hotel directly. The hotel has free shuttle bus from Odori but hard to book and no detail in the bboking

Room is really clean, comfy and staff is very nice

Stayed in January 2024

Unfortunately despite my request 2 months in advance it was impossible to change the booking from 2 person to single. The staff responded after about a month so it was too late to look for other options

Exceptional open air private bath on the 7th floor

Stayed in January 2024

Private and public onsen, massage chairs and lounge area. Shuttle service to Sapporo as well.

Stayed in December 2023

No moisturiser in men’s public bath. No shower cap in room.

Clean. Good food. Good Onsen. Good location. Nice walk in the woods behind hotel.

Stayed in January 2024

Nothing to dislike

Beautiful, serene, relaxation at its core.

Stayed in December 2023

The breakfast didn’t have much variety

The onsen is one of the best although we didn’t find out where and how to use those private onsens Dinner is very fresh and good quality food

Stayed in December 2023

The dinner was scrumptious and great! The room was big and clean and it was very quiet

Stayed in December 2023

The old style carpet

The spa facilities

Stayed in November 2023

Nothing really all very well maintained although a bit aged on this hotel but the nostalgia feeling really make me relaxing.

Very good facility, onsen room is very good, tatami is very comfy and most said the fine dining is really superb and highly recommend.

Stayed in December 2023

There is no convenient outlet provided. Finally found one at the foot of main wall to do the charge of mobile batteries.

The view out of our room window.

Stayed in December 2023

Food was not bad, it can be better.

The ensuite onsen was amazing. Room was spacious and clean. Everyone was really nice.

Stayed in October 2023

Email communication could be better - it did take a while for hotel to reply back on confirmation or answers.

All the staff was very welcoming, nice and informative. We arrived earlier than check in time but was able to store our luggage at the hotel. While doing that the staff provided some activity/food recommendations in the area. Facility was very nice and clean.

Stayed in October 2023

N/A

Loved everything about this hotel! The English -speaking staff were exceedingly helpful especially Ziggy who advised us about the hotel amenities, about a special seasonal event in the town, about meal and onsen scheduling, and mostly welcomed us and made us feel very much at home. We enjoyed the extra snacks and drinks available in the lounge. The meals were superb kaiseki cuisine. We.felt pampered throughout our stay. It is a beautiful property.tbat was a pleasure to enjoy..

Stayed in October 2023

Only one massage chair was working in the spa area. Other than that, we are very satisfied and happy to have visited

The room was spacious and there was a nice window view. Its quiet and clean. Albeit the staff does not speak english that well, they were polite and very hospitable. They try to be helpful as much as they can. Onsens were big with a variety of temperature. And the outdoor ones were very relaxing The dinner course was unexpected and delicious. Breakfast was satisfying too. Overall, my friends and I had a wonderful first onsen experience here. Will definitely come again.

Stayed in October 2023

Good service. . Booked a room with private onsen for 2 night stay but there is not much of a view.. Overall room is spacious and clean.

Stayed in October 2023

Not wheelchair accessible

Staff were friendly and professional, loved the private onsen, breakfast and dinner were very delicious and all you can eat/drink supper.

Stayed in October 2023

The baths were perfect and the staff was very accommodating especially Ziggy our reception who helped navigate us as our Japanese was not very strong

Stayed in October 2023