061-2303 Hokkaido, Jozankei, Minami-ku Jozankeionsennishi 3-105 , Japan
#9 of 21 hotels in Jozankei
Guests' ChoiceBased on 93 hotel reviews
8.8Cleanliness
9.1
Comfort
9.0
Location
8.4
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 29 May 2024
Chloe
AustraliaAuthentic experience with lovely dinner made by a very kind chef. The private onsen in the room was amazing. The public lounge for drinks and food was spectacular
Stayed in May 2024
Reviewed: 24 May 2024
Angela
SingaporeEverything was wonderful. We enjoyed our stay. Breakfast & dinner were excellent, including the lounge. Free flow sake, beer, juices etc and fingerfood. Onsen too were awesome. Glad we booked this accommodation.
Stayed in May 2024
Reviewed: 22 May 2024
Kevin
CanadaNothing! From the moment we arrived until check-out time, we had a wonderful stay.
Hotel Suizantei is a beautiful onsen/ryokan. Even though it is an older hotel, it is very well kept. There are several onsen areas for men and women to bath in as well as a private tub on the roof which can be booked for 45-minute sessions. If you are fortunate enough, you can even book a room with it's own onsen tub in the room. Both dinner and breakfast were very well prepared and were very delicious. Before and after each meal, there were beverages and freshly made snacks available in the lounge area. After dinner, they even had beer, sake and other spirits available in the lounge for everyone to enjoy. If we go up to Sapporo again, we will definitely go back to Hotel Suizantei.
Stayed in May 2024
Reviewed: 15 April 2024
Wesley
CanadaEverything was great. If I was forced to find something, I'd say that the current construction (estimated completion, Spring 2025) reduced the amount of amenities and obscured some of the beautiful architecture, but that's temporary and it was still a perfect stay.
Great location, nice rooms, excellent amenities, helpful staff and exceptional meals.
Stayed in April 2024
Reviewed: 4 April 2024
William
Hong KongMy private onsen tub was dirty. It had hair and things floating in the water. Also the property is quite dated. The decor in the room, though japanese style, was quite old.
Nice environment. Friendly staff though limited in English. But staff had excellent attitude and was attentive. When I asked for having a higher temperature in the bathtub, hotel staff came almost immediately. I had a burnt light bulb and the engineer came within 10min to replace it. Service was very good.
Stayed in March 2024
Reviewed: 4 April 2024
Justyne
SingaporeCan't say it's not 'don't like' but more like the place needs some reno work done, the room look 'old'.
There was always something to eat throughout the day. We were being fed well outside meal times. This is most helpful especially after soaked in hot bath.
Stayed in April 2024
Reviewed: 25 March 2024
Hyukbin
United Arab EmiratesAll was good
Stayed in March 2024
Reviewed: 3 March 2024
Fern
SingaporeNothing
Value for money. Amazing dinner kaiseki
Stayed in February 2024
Reviewed: 21 February 2024
Saranya
United KingdomIt was a little difficult to communicate to staff in english but the staff was willing to help and assist. Breakfast was not so impressive. Need advance booking for hotel shuttle bus to sapporo. I asked the hotel before arrival but they did not recommend me to make booking so the bus was full and I need to go back by taxi. But staff help us book a taxi with good price.
Great location. It is in a walking distance for park. Onsen is nice and not so crowded. Staff was very nice and very polite. Dinner was so good.
Stayed in February 2024
Reviewed: 26 January 2024
Xyleen
CanadaThe room was quite hot (couldn’t figure out how to adjust but not a big deal as we only stayed one night). My partner was a bit uncomfortable sleeping on the tatami mat floors but they offer rooms with beds if preferred.
We had a private onsen and it was amazing. Very friendly and helpful staff. It was our first ryokan experience and they kindly walked us through everything (the space, meals, slippers, and yukata)
Stayed in November 2023
Reviewed: 20 January 2024
Patcharat
ThailandDifficult to contact the hotel especially via this booking, had to call the hotel directly. The hotel has free shuttle bus from Odori but hard to book and no detail in the bboking
Room is really clean, comfy and staff is very nice
Stayed in January 2024
Reviewed: 14 January 2024
Daniel
IsraelUnfortunately despite my request 2 months in advance it was impossible to change the booking from 2 person to single. The staff responded after about a month so it was too late to look for other options
Exceptional open air private bath on the 7th floor
Stayed in January 2024
Reviewed: 10 January 2024
May
SingaporePrivate and public onsen, massage chairs and lounge area. Shuttle service to Sapporo as well.
Stayed in December 2023
Reviewed: 6 January 2024
Juat
SingaporeNo moisturiser in men’s public bath. No shower cap in room.
Clean. Good food. Good Onsen. Good location. Nice walk in the woods behind hotel.
Stayed in January 2024
Reviewed: 4 January 2024
Carl
United StatesIt was a little difficult to figure out which bus to take to the location. They have free shuttles, but they were infrequent and you have to reserve a seat on them in advance (they fill up quickly).
Great amenities. Food was excellent. Great lounge area with drinks/snacks. Private hot tub was great. Interactions with hotel staff was always friendly and helpful.
Stayed in December 2023
Reviewed: 3 January 2024
Lorna
AustraliaNothing to dislike
Beautiful, serene, relaxation at its core.
Stayed in December 2023
Reviewed: 27 December 2023
Ting
AustraliaThe breakfast didn’t have much variety
The onsen is one of the best although we didn’t find out where and how to use those private onsens Dinner is very fresh and good quality food
Stayed in December 2023
Reviewed: 21 December 2023
Jun
SingaporeThe dinner was scrumptious and great! The room was big and clean and it was very quiet
Stayed in December 2023
Reviewed: 18 December 2023
Chi
United KingdomThe old style carpet
The spa facilities
Stayed in November 2023
Reviewed: 2 December 2023
Wei
AustraliaThere is no convenient outlet provided. Finally found one at the foot of main wall to do the charge of mobile batteries.
The view out of our room window.
Stayed in December 2023
Reviewed: 13 November 2023
Yih
SingaporeFood was not bad, it can be better.
The ensuite onsen was amazing. Room was spacious and clean. Everyone was really nice.
Stayed in October 2023
Reviewed: 7 November 2023
Carrie
United StatesEmail communication could be better - it did take a while for hotel to reply back on confirmation or answers.
All the staff was very welcoming, nice and informative. We arrived earlier than check in time but was able to store our luggage at the hotel. While doing that the staff provided some activity/food recommendations in the area. Facility was very nice and clean.
Stayed in October 2023
Reviewed: 2 November 2023
Susan
United StatesN/A
Loved everything about this hotel! The English -speaking staff were exceedingly helpful especially Ziggy who advised us about the hotel amenities, about a special seasonal event in the town, about meal and onsen scheduling, and mostly welcomed us and made us feel very much at home. We enjoyed the extra snacks and drinks available in the lounge. The meals were superb kaiseki cuisine. We.felt pampered throughout our stay. It is a beautiful property.tbat was a pleasure to enjoy..
Stayed in October 2023
Reviewed: 1 November 2023
Hazel
MalaysiaOnly one massage chair was working in the spa area. Other than that, we are very satisfied and happy to have visited
The room was spacious and there was a nice window view. Its quiet and clean. Albeit the staff does not speak english that well, they were polite and very hospitable. They try to be helpful as much as they can. Onsens were big with a variety of temperature. And the outdoor ones were very relaxing The dinner course was unexpected and delicious. Breakfast was satisfying too. Overall, my friends and I had a wonderful first onsen experience here. Will definitely come again.
Stayed in October 2023
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