No major complaints. If I need to make a suggestion, then perhaps it would be better to have the filters of Washing Machine and Dryer cleaned more regularly. The Laundry appliances were building up lint around the door jamb/gasket, and my garments came out with some residue lint on them. For me, this was a minor issue, and it did not detract from the overall positive experience during my stay.

My experience staying at the Grand Blissen Hotel Jozankei was outstanding! The staff were very professional, attentive, polite and friendly! We felt very well looked after throughout our stay here. We only knew very super basic Japanese phrases, but the staff were very accommodating, and did their utmost best to communicate with us (with a mix of English, basic Japanese words/phrases, and using a translator app where necessary). We felt very welcomed, happy and at ease. For meals, I was the only Vegetarian within my travelling group, and I had notified the hotel via email prior to our visit. Our group was very pleased with the Dinner and Breakfast! My Vegetarian meal was very well thought out, and it was very delicious! My meal did not feel lacking when compared to the standard menu, and I was very happy with it. Both the Public and the Private in-room Onsen facilities were marvellous! Both had an extraordinary view into the valley, the river, and the snowy mountain across the hotel. We even saw a few deer roaming about! The Public Onsen was very clean, and well supplied with amenities. We felt very relaxed and comfortable in the waters! When we were in Tokyo earlier, our skin were drying up from the water and the harsh body & hand wash (my eczema was flaring up). Our stay at this hotel rejuvenated our skin, and left us feeling silky smooth! Also, my words cannot fully describe how wonderful it felt to see the snow drifting gently towards us, to meet the steam that rose from the pools we sat in, all whilst we enjoyed the view of nature! Overall, I only have high praises for the Grand Blissen Hotel Jozankei, and I definitely recommend them!

Stayed in February 2024

Some of staffs not so friendly

Great onsen, room was very clean, view was great

Stayed in January 2024

Potentially offer a choice of set menu. Whilst we tried the set dinner it was not to our taste so most of the food was wasted. As there also were a number of foreigners staying for Christmas a Christmas set could have been offered.

The facilities were perfect. The room was large and well appointed. It was also very quiet and within a good walking distance to the main onsen area.

Stayed in December 2023

Nothing.

Everything. Location, service, room comfy, food, cleanliness, onsen, beautiful view from hotel room.

Stayed in December 2023

it would be better if the window inside private onsen can open wider. Will be more open and can enjoy view. Roast beef is fine but can consider changing to other menu seasonally.

Room size, quality speaker in room, friendly staff, nice bar

Stayed in December 2023

Not the property, but the town. It’s basically an onsen place, so there’s nothing else to do and not much dining choices around the property.

In-room onsen and nice view of the hill.

Stayed in December 2023

The overall atmosphere in the Onsen is not very good. The lighting is relatively dim, and there are no amenities provided, such as hair caps. The breakfast and dinner are served as a set menu, but the taste is ordinary.

The room is very large and spacious. The in-room ambiance is excellent, and the view is great. The hotel is impressive, beautifully decorated, and luxurious.

Stayed in November 2023

Nothing

Room is very spacious with pte onsen. Staff are friendly. Food for breakfast n dinner are super nice

Stayed in October 2023

wonderful and friendly staff. Big rooms great view of the forest and excellent dinner and breakfast. Hotel was very clean.

Stayed in September 2023

Onsen was relaxing and private… only a few people in the public Onsen. The night light luminaire exhibit was special :)

Stayed in September 2023

The wagyu steak for dinner was nice and tender, but a little heavy for me due to the higher fat content.

Loved the stay. Room was very big with an excellent view of the forest, which would have been even better during autumn with foliage. Private onsen was great and fit 2 comfortably. They have a free shuttle bus to and fro Sapporo station so it was convenient to get there. The meals were also delicious and staff was able to accommodate to our dietary preferences after messaging them via Booking.com.

Stayed in August 2023

nothing

Onsen in the individual room, and big common onsen bath. dinner and breakfast

Stayed in August 2023

The food.

The room.

Stayed in August 2023

Room spacious, beds very comfortable with good size sitting room facing mountain view. Private onsen with mountain view restful. Floor very clean, walk barefoot comfortably. Dinner kaiseki was delicious especially the roast beef. Staff speaks English, very helpful and attentive.

Stayed in August 2023

Both the private onsen and the public was good. Food was good too. Had a comfortable stay.

Stayed in August 2023

One thing I would like to comment on is that people did not understand English well. However, it was okay because we could use Papago or Google Translate.

This is a new hotel, very clean with a large space. We got massages (so nice and prices are reasonable!). The food (dinner and breakfast) was great. We hope to visit the hotel again.

Stayed in August 2023

No gym room. Could not connect to Room Wifi (could connect to sons' room wifi instead)

Room design and size. Private onsen. Food was excellent

Stayed in July 2023

The bath inside the room was little hot though.

Room condition was superb. Also dinner was very delicious !

Stayed in July 2023

The room - including the incredible view and en suite onsen - was absolutely incredible and perfect for me and my teenage daughters. But the food… for me, that was the highlight. The breakfast and dinner included in our stay was out of this world and a beautiful way to experience Hokkaido — our first time there. The service was fantastic, start to finish — we always felt welcome and cared for. I read about this hotel in The NY Times, and it delivered, 100 percent. Highly recommend, 10/10!

Stayed in July 2023

private hot spring and out door big onsen wonderful meals

Stayed in July 2023

None

Excellent room design with private onsen. Meals are nicely presented and delicious.

Stayed in June 2023

The staff was exceptional and really made an effort to remember us. Walking up to the restaurant or front desk and not having to mention your room number was the cherry on top of an already luxurious stay.

Stayed in June 2023

you need to contact the property to reserve a seat for the shuttle bus even though its free of charge , also its a one hour ride to the hotel from Sapporo and the shuttle bus just comes once in the day , i wish they can schedule it more than once or has a route to the airport directly .

i was sooo happy with my one night experience in this hotel , we took the free shuttle bus from Sapporo station to the hotel and it was relaxing and great , the staff were welcome and so nice with us especially one of the front desk staff ( a guy who was very kind and friendly , speaking english so well and was helping us a lot with everything especially with finding the best way to go back to Sapporo then to the airport for our flight ) , the room was amazing and big , the view was great too and it was well equipped with everything you need for your stay there , we tried the full body massage too and it was done perfectly and the highlight for me was the dinner and breakfast experience since we can not eat meat as muslims they prepare a full course Japanese seafood cuisine and it was the best way to try the Japanese food there , we got a complimentary Japanese dessert also , the hotel is near to many attractions in the area and it was walkable , there was a store in the hotel if u need something but also there is a grocery store nearby . Definitely worth the visit and if you are in Sapporo .

Stayed in April 2023

We had a room for four people. The hot spring tub in the room seems a little bit small for us. We could only do foot bath (ashiyu) together. And for sure, the public hot spring is spacious and modern.

My friends and I loved the food served, that is both dinner and breakfast. The meals and the arrangements are superb.

Stayed in June 2023