990-2301 Yamagata, Zao Onsen, Zao Onsen 814, Japan
#16 of 27 hotels in Zao Onsen
Guests' ChoiceBased on 22 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.0
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
6.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 15 January 2024
Snook
United StatesMeals were fine, but the vegan and vegetarian in our group had little difficulty. All entrees are meat. There is hot tofu at breakfast though. It would be nice to have the tofu at dinner too..
This was a very clean and comfortable hotel, right on the ski slopes. We sent our skiis to and from Narita airport via the affordable luggage delivery. Room was huge and clean, onsen was nice, staff was very helpful and friendly. Discount ski lift tickets are available at the front desk.
Stayed in January 2024
Reviewed: 4 January 2024
Hendra
IndonesiaThe bathroom was too old..
The view was amazing, we even got free Onsen anytime..
Stayed in December 2023
Reviewed: 4 January 2024
Chia
TaiwanThe breakfast and half buffet dinner are all the same every day. Suggest to stay here no more three days.
Good location Ski in/out. They also have the ticket discount at front desk. Nice hot spring and the drink/wine are included in the dinner buffet. It’s good hotel for family trip.
Stayed in December 2023
Reviewed: 3 September 2023
Esat
SwitzerlandHotel is tired and out fashioned. Dinner was ok, breakfast was ok. Nepalese were good.
Stayed in September 2023
Reviewed: 9 February 2023
Christophe
FranceHotel is great, but the price is way to high for the standing of the hotel (I paid ~350€ one night)
Location. Very attentionnée staff
Stayed in February 2023
Reviewed: 20 January 2024
Jonell
AustraliaPillows and same food every morning
Ski in ski out
Stayed in January 2024
Reviewed: 18 January 2024
Niveachan
Taiwan1. There were very limited choices in the buffet-type breakfast and dinner. 2. We were really surprised that the hotel did NOT make the bed while at the same time they take out the trash and replace the towels. 3. There was no direct access to the hotel lobby from the driveway. The tourists need to carry the luggage in the parking lane (which is actually the driveway closed to the hotel) and step on the slippery snow to reach the entrance of the hotel. What a scary way to get into the hotel!
It is easy to ski-in and ski-out of the hotel.
Stayed in January 2024
Reviewed: 10 January 2024
Maya
ThailandHorrible bathrooms, small, old and dirty. Dirty wardrobes. Rooms need a revamp. Staff that speaks English gave us wrong information. Not enough good English speaking staff. Not a great resort for skiing. Disappointed.
Ski-in-out perfect. Perfect Japanese breakfast. Onsen. Big Japanese rooms with comfy beds. Nice helpful staff.
Stayed in January 2024
Reviewed: 15 March 2023
Jai
Japansmelly… during stay, changed room twice. toilet in guest room got issue with toilet drainage. they said pipe issues… parking lot and Hôtel entrance setup is ridiculous. no dry land nor paved between the parking lot and the hotel entrance. we had to carry all bags to climb up icy slippery hills to get to the hotel entrance. it was quite a challenge with snowboards / boots / suit case…. they could’ve have a stairs or dry slope from the parking lot to the Hôtel entrance. no cart was found…
very friendly and experienced Nepali and Mongolian staffs
Stayed in March 2023
Reviewed: 10 February 2022
Gabrielle
JapanNothing in particular, everything was great!
-Location: As I walked to the entrance of the hotel, I literally passed under the lifts. The slope is right there and is perfect for skiers and snowboarders. The property is also equipped with a changing room and spacious lobby for those who want to ski/snowboard before/after check in/out. -Staff: While the hotel itself isn’t far from the Zao Bus Terminal it’s a steep walk, especially in the snow. The hotel kindly provides shuttle services to/from the Zao Bus Terminal if you call. The staff at the front desk were cheerful and thoroughly explained everything. I also appreciated the ride to the cable car station when I wanted to see the snow monsters. -Value: As you can see from my pictures, the room was super spacious. I went with the half-board option and both meals were delicious. In addition to the hot springs and ski-to-door experience, I think this hotel is a great value.
Stayed in January 2022
Reviewed: 28 December 2023
Anonymous
TaiwanVery good location! Friendly staffs
Stayed in December 2023
Reviewed: 10 March 2024
Ester
IndonesiaThere are no comments available for this review
Stayed in February 2024
Reviewed: 8 January 2024
Joy小喬
TaiwanThere are no comments available for this review
Stayed in January 2024
Reviewed: 3 February 2023
Marina
AustraliaThere are no comments available for this review
Stayed in February 2023
Reviewed: 6 May 2022
Andrea
JapanThere are no comments available for this review
Stayed in May 2022
Reviewed: 27 January 2022
Kang
JapanThere are no comments available for this review
Stayed in October 2021
Reviewed: 2 January 2022
Watcharakorn
ThailandThere are no comments available for this review
Stayed in December 2021
Reviewed: 13 February 2024
Shuo
TaiwanThere are no comments available for this review
Stayed in February 2024
Reviewed: 3 April 2023
Zhihao
United KingdomThere are no comments available for this review
Stayed in April 2023
Reviewed: 7 March 2023
Phattarachokhirun
ThailandThere are no comments available for this review
Stayed in February 2023
Reviewed: 7 January 2022
Sun
JapanThere are no comments available for this review
Stayed in January 2022
Showing 1 – 22
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content