Space is fairly tight so get the higher rated rooms if that’s important for you to have the extra space. We were rarely in the room so it was fine.

Overall, great location for food locations and to the shops. Everything is walkable half a block from a laundry spot in case you need to do a load or two. Rooms were clean, shower and bathroom were great too. If you’re needy or require reception help constantly stay away this isn’t for you because you won’t see someone until 1p - 10p for any questions.

Stayed in March 2024

The noise of the air conditioning

Everything was fine. I accepted an offer. If there was no offer the room is overpriced

Stayed in March 2024

Nothing

Very easy check in process, app made it very easy and got to check into room 2 hours early due to room being ready. Staff were super friendly and accommodating

Stayed in February 2024

Wish they had a trash bin in the common space, so I can bring trash from my room. There are recycle bin but not trash box.

Nice and clean. Very nice location and easy to move around.

Stayed in January 2024

The mattresses were very very hard, and a shoe spoon would be great

Good location, quiet.

Stayed in December 2023

Wi-Fi speed

Location

Stayed in November 2023

Self check in was a pain in the butt

Location

Stayed in November 2023

You have to download an app and upload all your passport details simply to check in - this is an app that can only be used for this hotel, making it tedious and inefficient. The rooms are supposed to be cleaned every three nights, but we stayed for 4 nights and our room was not cleaned (we did not put the yellow sticker on the door asking for it not to be cleaned). Bins are small in the room, which means that garbage starts to pile up, especially with infrequent cleaning. Finally, there is no concierge in the hotel - everything needs to be done through the partner hotel (that is only one minute down the street).

Well located hotel, newly opened. Very responsive when messaging.

Stayed in October 2023

The App but it’s not too bad 😌

Quiet and great location. Staff are amazing!

Stayed in October 2023

Trim of down light was filled with cobwebs at room 306

Comfort bed Smooth check in / out Shower / toilet

Stayed in October 2023

Pillows aweful, no kitchen facilities as advertised, was told I needed to request to use the kitchen... what for every meal? The power was not even connected yet. Check in difficult, download an app, upload passport! , then still no check in code on arrival. Had to wait for very pleasant and respectful staff member to help check us in. Cumbersome, needs streamlining.then even with the code we couldn't work put how to activate the door lock so we could use the key pad, could have been illustrated in the code email.

Great location, quiet area but close to Gion and night-life if you want. Lovely new and clean hotel with friendly staff. Great shower

Stayed in October 2023

I would have given this hotel a 10/10 points if the check-in procedure hadn't been quite awkward and time-consuming due to a kind of "over-digitalization". I was required to install a dedicated app (which had some deficencies like lack of copy-paste) to check in, then requested to up-load my passport and a selfie to an unknown institution (for me a data-security no-go). At the end the kind staff people helped out and did a conventional check-in. It took almost 1 hour for somethink that conventionally gets done in 3 min.

This is a brand-new hotel with very nice rooms, confortably equipped, all you need and could expect. The staff is is outstandingly kind and helpful, quite international - English conversation is no problem. The location is perfectly situated in the center of Kyoto - with a bike you get to most of the attractions of Kyoto within 15 min. E-scooters available at the door. The sister hotel (100m distance) offers a nice bar with good breakfast and the best coffee I have had in 2 weeks of travelling Japan.

Stayed in September 2023

I had to scan my passport, despite residing in Japan, but the staff said it shouldn't have. That said, it was really nice to NOT have to stop by a front desk and talk with someone face to face.

I booked for the bathtub, and it was quite nice! (Just not as comfortable as I'd hoped for reading in the bath though. I watched a movie from bed using the hdmi port on my computer, so it was still pretty great. The TV arm stretches pretty far.) I normally bring a sleep mask because I'm super sensitive to light (I forgot it ><), but the blackout blinds worked really well. The amenities were good, with extras in the hallways if you needed more. I noticed people chatting and eating in the lounge area, but I didn't eat in. Looks like there is a kitchen you could rent out, but it wasn't available yet.

Stayed in September 2023

Nothing.

Really nice hotel with spacious rooms. The rooms were super clean and the hotel was modern. Staff were friendly and welcoming. The hotel is in a great location and just over a 5 min walk from a subway station. Although we didn’t use them, the hotel has large kitchen facilities that looked modern and spotlessly clean.

Stayed in February 2024

Nothing

Lovely hotel which was super spacious! Had everything we needed and was super modern and clean. Super great idea having access to amenities throughout the stay, very handy when needing something extra like tea/razor/new towel. Easy check in and out process - highly recommend.

Stayed in December 2023

everything runs on an app that doesn’t work well. breakfast not great

good location

Stayed in November 2023

Extra 2400 JY charged although booking.com said all charges and taxes were included No reception so you have to upload all your passports. Over digitalization… although they forced they app for check-in but we did not receive room key code via app even after check-in time. Emailed for room key code. App was not working during 7!days of stay to book kitchen. We could not sleep two nights during our 7 night of stay because of very thick and warm bed blanket. Asked via phone for lighter blanket and they totally disregarded a basic hotel request like this. Outsiders can literally walk in the property up to your door step! Digital door locker was not operating by touch or any other action as they said in the app. Sometimes it was taking almost a minute to get the touch screen working! Imagine if you wanna pee!!! Room service once in 4 days! We had one cleaning time and it was not done properly at all. No safe deposit box and pajamas in the room although said in the room details. Also quite distant to shops and subway

New property

Stayed in November 2023

This was all done electronically ie there was nobody there at check in and this was completed online. This was difficult as it relied on you having wifi and as we were travelling, this was hard. Also, the room code was not given out until the day we arrived and we had no wifi that day to receive it. On the day we left, there was nobody there to help with leaving our bags for the day or anyone to help for getting a doctor when we needed it or just to answer any questions or queries. I know there was a sister hotel close by but we only dicovered this by chance. I will never use this system again as I do not wish to have to download an app and do the check in myself. I found it stressful andunpersonable.

This was a brand new hotel and was lovely in it's decor and the kitchen, dining room and shared spaces. The rooms were well appointed and comfortable

Stayed in October 2023

The site still has very obvious construction smell. Even thought the staff helped and brought over the odor eliminating spray, the windows cannot be open and the ventilation is somewhat not so satisfying.

It’s contactless, clean small and sufficient. The staffs are very helpful.

Stayed in October 2023

Online check-in did not work. After 40 minutes, we received an access code for our room that did not work either. There was no staff at all, nobody who could help us. They only provided a phone number which was not helpful since we did not have a SIM card suitable for phone calls. We were lucky that we met other guests who helped us and directed us to the main Kabin hotel nearby. Moreover, we were charged an extra 2000 yen as a local tax even though the description in the booking app said all taxes are included. The kitchen in the hotel couldn't be used. There is still a lot of work that needs to be done at the hotel.

Comfortable beds, good location.

Stayed in September 2023

I didn’t like having to download an app for check in. Also a staff member opened our door in the morning before we had checked out.

The room was very nice and clean.

Stayed in September 2023

Nothing

Amazing value for money, BIG rooms for Japan and twin beds which was great for pairs of friends. Staff were super nice.

Stayed in September 2023

Nothing in particular.

Check in process was quick and smooth, rooms were clean and spacious, ticked all the boxes for a good hotel!

Stayed in September 2023

I might have missed it but I didn’t know it was self checkin until the same day. Luckily I had some time on the train to download the Kabin app which was needed and go through the process which was straightforward. Think more of a heads up would be welcome.

The self checkin was easy and stressfree, walked straight in which was great after a long trip. The room itself was spacious enough with a very comfortable king size bed. Access to all the facilities at Kabin Kyoto was a bonus - particularly the laundries! Great bar there as well.

Stayed in November 2023