The hotel didn't have laundry facilities. The free WiFi can be intermittent at night when many guests are using it at the same time.

The staff were very helpful and friendly. It was convenient that a buffet dinner option was available for a fee within the hotel. The hotel restaurant also sold lovely cakes. The souvenir shop within the hotel sells some cute souvenirs. The 13th floor onsen and 12th floor lounge, both with a view of Sakurajima, were superb. It was very convenient to have the free hotel shuttle bus to Kagoshima-Chuo JR station. The hotel room's ambience music was very soothing.

Stayed in April 2024

Faded grandeur

Gorgeous bath with a view out over sakurajima

Stayed in April 2024

Location is very far away from anywhere. We walked to town, about 2 miles, but there is nothing in the vicinity of the hotel. I wasn't crazy about the breakfast but it is a large buffet so I'm sure others would like it more than me.

Very helpful staff. Our room was larger than usual and that was appreciated. Great view from most (if not all) of the rooms of the volcano. The sento was very nice. No laundry facilities that I could see. The best part of the hotel is the absolutely fabulous Japanese restaurant. Probably the best meal (I had the set meal) of our trip in Japan. But you need to make reservations in advance, it is popular.

Stayed in March 2024

I was being mislead by the hotel location “Sukarajima” it is in fact, not at Sukurajima. It takes an hour to get there due to the location of the hotel, far away from transportation. They do offer shuttle bus but not only one bus per hour. Staffs speak very little English.

Breakfast is really good, lots of choices, onsen is good as well.

Stayed in April 2024

A bit far from town centre

The view of the volcano from the room was outstanding. The staff especially the concierge was great. Onsen was good.

Stayed in March 2024

There was some instances Wi-fi was working properly.

I like the free shuttle service from the train station as that was helpful for new visitors to the area. Also, the staff are all very friendly and helpful.

Stayed in April 2024

Onsen is not hot enough, room is a bit small, breakfast is overcrowded

The view is good & staff are very nice & professional

Stayed in March 2024

Would have been nice to have a gym. The sky lounge was not available. Guest lounge with finger food, tea/coffee would have been nice. Furniture is a bit dated.

Good location and good selection of restaurants within the hotel. Nice hot spring with a great view! Rooms were comfortable. Ample parking.

Stayed in March 2024

The location is far away from the city center, although there are the hotel shuttle buses to take you there. It’s not convenient if you would like to make the most of your time while traveling. The room service including the massage treatments; however, you will need to reserve earlier to ensure you won’t get depressed as the therapists have the schedule conflicts.

The lobby looks refurbished and the staff can speak different languages.

Stayed in March 2024

Staff are very friendly and the room is spacious and clean. Facilities are good. Great view of Sakurajima without any blockage. For drivers, there are a lot of parking. Around the hotel, there are shopping and restaurants.

Stayed in February 2024

Onsen is not outdoor. A bit away from the city center. Wifi didn't work from time to time.

Ms. Narita was so much helpful when I had to book a train ticket suddenly. Great view from my room. Sichisai is a great restaurant.

Stayed in February 2024

The water kettle in the room needed 17 min to heat 500 ml of water.

The rooms are much more oldish than what it is presented on the site. The onsen is very good though. All is quite clean still.

Stayed in December 2023

None.

Love the view of Sakurajima volcano from hotel room balcony. The room was spacious. I love the onsen at the roof top too. Clean and well maintained. Many shops and restaurants are within walking distance. Bus stop is also nearby. The free shuttle service to the JR train station is a bonus.

Stayed in December 2023

The view to the volcano was nice. The hot bath was very relaxing.

Stayed in November 2023

The hotel dates from 1970 and the rooms would need to be renovated, especially the bathrooms.

Beautiful reception hall. Comfortable beds. TV with Netflix. View on the Sakurajima.

Stayed in December 2023

The hotel is old and needed an update but nevertheless it’s comfortable for one or two nights.

View of the Sakurajima

Stayed in November 2023

Super view from the room. Decent location with restaurants and shopping centre nearby. Good service with the shuttle bus.

Stayed in September 2023

Bath facility. Breakfast buffet featuring local flavors.

Stayed in October 2023

I got the free shuttle from Kagoshima Chuo station and had an easy check-in. The rooms are a little small but comfortable. The wifi worked well for my business needs. The onsen is clean, and I wish I had caught the view during the day. The area around the hotel isn't the most pedestrian-friendly, but there's a mall and a conbini across the street and a Starbucks around the corner. The staff were extremely friendly, and I hope to stay at this hotel again.

Stayed in August 2023

Nothing.

They had a great French hotel employee. He showed me the room and gave a superb service in general. I could asked him everything about the hotel and Kagoshima (and did a lot). The view from the hotel Onsen was amazing and I found out the hotel was also known for that by local people. Breakfast was western style and Japanese. Everything fresh and very good. Biggest plus: every hour there is a free shuttle service bus from the hotel to Kagoshima Chuo station. I used it every day.

Stayed in August 2023

　bed is wrong So soft to be sleeping all night If you have some probrem in Back Side of body. You feel heaby pain from the back of low Body. Be careful Spring of bed is very bad for Sleeping

Stayed in July 2023

The most hospitable Staff! Reception folks can speak English French hindi apart from Japanese! The clear room view to the Sakurajima! The breakfast buffet and the overall vibe was lovely!

Stayed in July 2023

Staff really went above and beyond. On site onsen was great. Big room with a lovely view. A little far from the station / ferry, but they have a free frequent shuttle

Stayed in July 2023

Nice rooms and onsen with view to Sakurajima. Free Shuttle bus to the station and city center.

Stayed in May 2023