My room carpet was not in a good shape.

Very good view of Sakurajima mountain .. kind and helpful staff. Good location surrounded by a lot of restaurants and shops . Easy to go down town using the shettle bus 🚌 For solo traveller this is a perfect hotel .

Stayed in October 2022

nice view on Sakurajima. Very gentle staff.

Stayed in July 2022

Dated room decor. Shower water pressure good but shower heads need cleaning otherwise the spray goes in multiple directions.

Excellent value. Breakfast buffet had good variety and quality. Staff helpful and friendly. Excellent view of Sakurajima. Onsen facility on property and easily accessible.

Stayed in April 2022

two beds were very hard. not enough room to walk easily; too much furniture needed one more bath option; larger bath with more hairdryer seating. a bigger lounge needed (a connecting door to the bath lounge was closed for some reason). a cocktail bar would have been nice since it’s not in town.

great bath with views all around super steam sauna could get a room with three beds great hotel bus service, to station and midtown

Stayed in January 2022

I personally thought the beds could be softer, that was my only complaint, went to jump into the bed(you know like most people do in a hotel) expecting a nice large soft bed, however I hit a hard bed haha

I personally thought the beds could be softer, that was my only complaint, went to jump into the bed(you know like most people do in a hotel) expecting a nice large soft bed, however I hit a hard bed haha

Stayed in October 2021

It is a little far from the main areas with not much public transport connections if you miss the shuttle bus. We found ourselves stranded one time when we took the public bus in the wrong direction - we had to either walk at least 45min to the hotel or wait for the next public bus for 30min (the driver was very helpful in advising us). In the end we decided to walk back to the nearest tram/street car station, take it back into Tenmonkan, and wait for the shuttle bus again.

Amazing view waking up to the sunrise over sakurajima every morning! The hotel may look a little bit old, but everything was in working condition and clean, plus it was very spacious and so very reasonable for the price. Most hotels in the city areas we can barely open our two luggages, but this one had plenty of space with even a small seating area and balcony. There are sakura trees just below the hotel which happened to be still in bloom even though we did not come specifically according to the sakura forecast. We got to enjoy them up close without going anywhere, which was a very nice surprise. There is a free shuttle bus from Kagoshima-Chuo station to the hotel, and the bus can also take you to the main shopping street, Tenmonkan. You can save a lot on transport by just taking the shuttle bus to these main areas. All the staff were very patient, friendly and smiling all the time. Just beside the hotel, there is a convenience store and a whole shopping arcade with 100 yen shop, grocery store and more. There are also many fast food (mos burger, macs) & restaurants (soba, udon, sushi) within walking distance around the hotel. The staff were efficient in calling a taxi on our last day. It cost about $10 by taxi meter to drop us off at the Toppy Fast Ferry port.

Stayed in April 2024

None

Rooms are big with a beautiful view of sakurajima! Love the onsen and hotel is near to big malls. Hotel also provide shuttle bus to shopping areas . Hotel staff are friendly and helpful

Stayed in April 2024

🧺 Because it's more of a vacation hotel rather than a business hotel there is no coin laundry. 📍 Note that the location is not overly convenient (outlined the location in the positives, however)

🏨 I chose this hotel mostly for the views over Sakurajima and it did not disappoint. For the extremely fair price it was a great view, both from the room in my case and from the hot bath. Staff was great and extremely accommodating, and they seem to spoke a variety of different languages. It was possible to leave luggage for storage before checking in. The hotel is huge, and seems to be oriented to weddings or other similar events, but for a solo stay it still was a good choice. 📍 The location is not overly convenient, but there are free shuttle buses to/from JR Kagoshima-Chuo station and to Tenmonkan. Unfortunately, they have limited operation time, check the hotel for the timetable. At the time of my stay, the first bus from the hotel left only at 8-30, not early, and the first bus from the station left only at 13-00. There are however very convenient city buses, especially no. 16 that connect both to JR Kagoshima-Chuo and to the ferry terminal / aquarium. On the positive side — there's a large convenience store just outside the hotel. There's also even a souvenir shop at the premise of the hotel. 🚪 The room was big, and as mentioned, with a great view of Sakurajima from the balcony in my case. The noise isolation was great. There even was a radio built in the bedside table with options of spoken word and background music. 🛀🏽 The bathtub in the bathroom was of a very good size to be actually used as a bathtub. 🍱 Breakfast was exceptional, a huge buffet with a tremendous variety of options rarely seen in such amount elsewhere. 🛜 Wi-fi worked well in the room and in the common area. ♨️ There's a common hot bath with a great view over Sakurajima (obviously the view is there when it's not dark). It's a nice bath, not very crowded. There are small lockers for items like keys and phones.

Stayed in February 2024

desperately needs renovation

Stayed in February 2024

(I don’t think the website should encourage guests to think of negative things- maybe they don’t really mind but with the prompting - it makes that complaint sound more serious than it should be)

Love waking up to seeing Sakurajima. The waterfront is a short walk away. Shops (like Uniqlo) and restaurants (cheap BBQ meat) across the road. Most importantly great staff like Hoang, a Vietnamese staff who spoke English and took very good care of us.

Stayed in December 2023

The room is dated and the carpet is in desperate need of replacement. The room had a smell and the pillows were uncomfortable.

Nice view, easy access to public transport.

Stayed in December 2023

Room was clean and comfortable, the view from the roof top open air onsen was amazing, buffet dinner and breakfast with large selection and delicious, staffs are friendly and helpful with excellent service.

Stayed in October 2023

dirty old carpet, small onsen, all in all a complete renovation would make sense, as the complete Interieur is outdated.

big breakfast buffet with many options, nice balcony view on sakurajima volcano

Stayed in October 2023

Even though the hotel was completely full, the staff took their time to extensively explain everything to me. They gave me some useful recommendations and feedback to my plans in Kagoshima. You can buy the day tickets for cheaper riding in Kagoshima in the hotel.

Stayed in September 2023

breakfast is good... especially the Japanese one. hotel staffs are very helpful~ convenience stores nearby, free carpark, even has a shopping mall in walking distance.. overall, very good one

Stayed in August 2023

No coffee for breakfast

Well kept, nice design. Enjoyed Geoff helping us with our bags.

Stayed in August 2023

-

Wonderful hotel with a very nice ambiente, friendly staff and stunning views of the Sakurajima volcano. Everything was great, the spa/onsen was awesome and there was even a free shuttle bus to the train station. The location is good to explore Kagoshima with a bus stop, a convenience store and a really good restaurant next to the hotel (although sometimes a taxi is needed to get around). The Hotel also has a neat small store itself with souvenirs and necessities. We would always come back and can only recommend the place.

Stayed in July 2023

I woke up with many bites, which a doctor confirmed were mites from the bed

The onsen and breakfast were of good quality

Stayed in July 2023

The most uncomfortable bed I’ve ever tried to sleep in.

The view of Sakurajima.

Stayed in July 2023

If you want an elegant seaside hotel, with a rooftop Onsen (natural hot sea spring water) with a view of Kagoshima’s best feature, Sakurajima, then this is the hotel for you! One must choose a location between seaside yet still in the city, near Sheraton, yet a quarter of the price, and totally Convenient to mass transit. A taxi ride is the same price, from the train station, $1290¥ so about $10? So reasonable. Cheaper Bus takes 45 min. I think. A hotel with less amenities (no Onsen or furo) on the main strip is closer to mass transit and the tourist information office. A small note, that this hotel Is a bit dated, and the prices certainly overcompensate for it. Everything worked and that’s what matters, especially if we want a sustainable earth. No reason to update perfectly functioning items. In the morning they bring a fresh hotpot filled with water for you to plug in, since faucet in the bathroom was not high enough to fill the hotpot. I realized it was already filled! More sanitary this way. Royal Sun hotel was a GREAT VALUE!

It was a GREAT VALUE! cost of room was so low! Service with a smile, beyond what words can describe. They genuinely like to help you. I checked in late after seeing the active volcano on Sakurajima- which the Onsen on their top floor has an excellent view of. The young man at the dessert counter was so nice, even though I told him I was only looking. I’m afraid of hotel food. I finally decided to eat there, and he happily showed me to a very comfortable seat!!! I must have looked like a wreck, after a whole day of touring. So kind and thoughtful! They gave me a cup of sencha the finest Japanese tea, with my meal. I was so exhausted I wanted to turn my bowl of rice into “ochazuke” rea and rice. So the young lady brought a cup of bancha, a roasted brown tea. Alt first I was surprised to see the switch. So acted embarrassed, and apologized, then ran to get another cup of he original high quality green tea. Then it dawned on me, that different teas are for different dishes! This is the ultimate! She brought another cup of sencha, even though I was wrong, she took full responsibility and gave me what I really didn’t deserve. They just want to please. “The customer is always right” philosophy. So different from the hotel in Nagasaki I just came from poor training at Candeo hotel.

Stayed in June 2023

The room seemed a bit old but honestly everything else was so great that I did not mind. My fridge was unplugged,so my food was not eat able the next day. Maybe take care to check it.

It was my greatest stay during my 4weeks of travel. The breakfast was exceptional with lots of vegan options (they even had a fruit bar). It could be improved by added information which cooked items are vegetarian since fish is not an allergen. The onsen facilities were so great,I wish I could have stayed another night!

Stayed in June 2023

view and customer service

Stayed in May 2023

Appears as a 20 yr old US hotel, rooms definitely need renovation. Sky bar was reserved for a private event, no drinks even one hour before, and already closed by 10.30 pm when we came back after dinner.

Stayed in May 2023

Very old furniture and sheets

Stayed in April 2023

Onsen was so ugly and crouded. It really does not look like the pictures.

Nice staff

Stayed in April 2023