If you are not booking the meals - you end up being in a small box. They have separate rooms for meals + guests. Do not have much vegetarian options - so need to order a week prior. Very difficult to do while planning a long trip to Japan.

Just a 5 mins walk from the station - makes life much easier and avoids the pain of taxi booking. Lobby area is mind blowing overlooking the river. Very close to all the restaurants around. Please ensure you pre book in case looking for a Japanese style dinner even in the area. Places close quite early. Onsens are massive with different pools inside and outside. Cannot mid this at all when staying at this property.

Stayed in May 2024

We went during Sakura season so price was inflated. Most of the games in the game room were not working, which was disappointing for my kids. The bar wasn't open during published times. Very clean but a bit dated facilities - you can tell that it's an older hotel that has been modernized.

Convenient location in Hakone with on-site onsen. Wonderful staff and meals. Excellent choice for families or groups of couples.

Stayed in April 2024

The ventilation fan in the bedroom was noisy and we needed to turn it off.

We got a private room for the first night dinner and breakfast next morning. Food and service were excellent.

Stayed in April 2024

The location

The location can not be any better. Just across Kyoto station which is the most important part of the trip.

Stayed in April 2024

Very traditional but staff went out of their way to be helpful and cordial. Mistaken booking . Meant for two but booked accidentally for one. No problem Restaurant staff were so friendly

Stayed in April 2024

Things generally a bit tired. Coffee bar not really open and bar not open when it was supposed to be. It was ok for one night

Location and view from room. Room was comfortable. Dining experience was good.

Stayed in March 2024

The meal in room, onsen, cleanings

Stayed in March 2024

Air-con in the room is pretty dirty with dust. And though it's not the fault of the hotel, many Chinese tourists in the public bath were very loud and annoyingly didn't seem to understand nor follow the public bath etiquettes at all.

Room is spacious and has a great lay out. The public bath is really nice and relaxing, very good for your mind and your skin. Location is great, not far from the train station and many good restaurants around. We enjoyed our stay and would come back.

Stayed in February 2024

dinner and breakfast,and the hot springs

Stayed in January 2024

Overall the building needed to be deep-cleaned or renovated. Carpet/wall stains, faint cigarette smell on furniture, yellowed plastic on appliances. To be clear, the cleanliness of the hotel was very good - the building itself needed some love as decades-old wear and tear was hard to ignore.

Private outdoor bath, comfortable bedding, amazing view, helpful staff. The kiseki meal was incredible. Watching the sun rise over the river was incredibly relaxing. Rooms were clean and the bedding was the most comfortable I encountered on this trip.

Stayed in November 2023

Staffs were not proficient in English & we were late for the dinner booked as we took a wrong bus; staff could have offered a snack or packed the dinner ordered for us to eat in our rooms as the nearby eateries were mostly closed! We bought snacks from the nearby convenient store for dinner.

The onsen facilities and the food ordered; also the location was near the train station

Stayed in December 2023

The dinner and breakfast were shared with other people this time. Six years ago, the dinner and breakfast were served in a private room with just ourselves

Private onsen with dinner and breakfast included

Stayed in November 2023

As I did not want to walk far from the train station as I had my elderly mother with me, decided to go with this hotel. I must say I made the right choice, the hotel is less than 10min walk from the Hakone Yumoto station but one would need to note that the hotel name is in Japanese / Chinese so best to do a google map search to get the directions right. The staff at the hotel were very friendly and accommodating, though most of the staff do not speak English they each tried their best to provide the service, at times had to use the google translator to communicate which was not an issue. We opt for the private onsen room with half board meals, they were both excellent - meals wise - dinner was always something I look forward to, it was traditional jap cuisine. They have both indoor and outdoor onsen, which was great, the outdoor onsen had views of the mountain which is pleasant and relaxing to look at. Overall, had a pleasant stay

Stayed in November 2023

You could only set heater on for the aircon. Couldn’t set it to cool air so it was hard to sleep for one night.

Excellent service, excellent view with the river. It was super serene/tranquil and the sound of the river made it easy to sleep. Very clean and delicious meals! Ladies onsen was also amazing

Stayed in November 2023

The building and rooms felt a little dilapidated.

Great location to public transport and a lot of food options available at nearby restaurants. There are great onsen a on site as well.

Stayed in October 2023

Not far from the bus stop and the train station so a nice location to enjoy Hakone and have a nice stay. Staff were friendly too. We had a nice stay overall.

Stayed in October 2023

The food can be improved. More hot dishes will be better.

Location is great. Very convenient. Easy access to shops and within walking distance to Hakone Yumoto station.

Stayed in August 2023

Room need some updating

Peaceful location, very scenic, quiet, river was beautiful and I had the best sleep in Japan at this hotel.

Stayed in April 2023

No smart TV if you don’t mind.

Location is very convenient and there are restaurants and eateries if you did not select half board meals. All staff are very polite and the young lady attendant to our Kaiseki dinner and breakfast for 2 nights stay was superb. She is attentive, resourceful and informative and when I enquired about a delicious tiny vegetable pickle. She translated the pickle from Japanese to English using Google translate on her handphone. It was a pickled Lily bulb which we do not usually have it in our cuisine. Kaiseki dinner was delicious especially the grilled King crab on the second night. The 2 breakfasts are superb & delicious too! The menu is not repetitive and they are delicious. We were given a room with mountain view. 4 Futons beds were set up on the tatami when we had our dinner in the private room in the restaurant. There is a cosy tatami room with different daifuku mochi each day placed on the table. If you like them, they can be purchased from the souvenir store near to the hotel lobby. There’s also green tea teapot box near to the water flask at one corner. There is western room with sofa and TV for family chilling out after using the onsen. Outdoor Onsen for women is on the 6th floor with some single tubs for individuals.

Stayed in March 2023

had a small issue at checkout - fridge locked with food we were stored inside

wonderful room, view, onsen, food

Stayed in April 2023

the set dinner and breakfast provided were pre-prepared, food were all look like they were pulled out from the refrigerator or freezer, a little disappointed.

Stayed in April 2023

food is so so

location is close to the train station. Onsen is great. Room is large.

Stayed in April 2023

Staff were not flexible over small things, checking in at 2.50 rather than 3 pm, ordering one more small bottle of sake for 5 people at 8.45 pm, 15 min before restaurant closed. We travelled as a family with 3 rooms so should have had better service

Fabulous location, lovely rooms with public and private onsens

Stayed in April 2023

we didn’t like to have thr Japanese dinner. it was too much for us. we didn’t know that it will be like that

I love the location, the facilities , everything was clean and tidy the onsen on rooftop was amazing very clean and has all you can think of.

Stayed in March 2023