250-0311 Kanagawa, Hakone, Yumoto 688, Japan
#86 of 138 hotels in Hakone
Guests' ChoiceBased on 80 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.6
Staff
9.0
Value for money
7.6
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End of dialog contentReviewed: 19 May 2024
Sherie
SingaporeIt did seem a little on the older side, and our room had a smell of food when we entered. The staff came to help quite quickly, and over time we were able to open the windows to let fresh air in.
It was well maintained and everything worked well. Staff were polite and friendly, and the coffee and tea time drink service were much appreciated. The kaiseki meals were lovely, having a nice range of food. Our second night meal was definitely better than our first.
Stayed in May 2024
Reviewed: 17 May 2024
Yuk
Hong KongNo WiFi in the guest room
Clean and comfortable
Stayed in May 2024
Reviewed: 14 May 2024
Ashish
United KingdomIf you are not booking the meals - you end up being in a small box. They have separate rooms for meals + guests. Do not have much vegetarian options - so need to order a week prior. Very difficult to do while planning a long trip to Japan.
Just a 5 mins walk from the station - makes life much easier and avoids the pain of taxi booking. Lobby area is mind blowing overlooking the river. Very close to all the restaurants around. Please ensure you pre book in case looking for a Japanese style dinner even in the area. Places close quite early. Onsens are massive with different pools inside and outside. Cannot mid this at all when staying at this property.
Stayed in May 2024
Reviewed: 12 May 2024
Adam
United StatesWe went during Sakura season so price was inflated. Most of the games in the game room were not working, which was disappointing for my kids. The bar wasn't open during published times. Very clean but a bit dated facilities - you can tell that it's an older hotel that has been modernized.
Convenient location in Hakone with on-site onsen. Wonderful staff and meals. Excellent choice for families or groups of couples.
Stayed in April 2024
Reviewed: 29 April 2024
Calvin
United StatesThe ventilation fan in the bedroom was noisy and we needed to turn it off.
We got a private room for the first night dinner and breakfast next morning. Food and service were excellent.
Stayed in April 2024
Reviewed: 5 April 2024
Gregory
CanadaThe location
The location can not be any better. Just across Kyoto station which is the most important part of the trip.
Stayed in April 2024
Reviewed: 2 April 2024
Mark
SingaporeVery traditional but staff went out of their way to be helpful and cordial. Mistaken booking . Meant for two but booked accidentally for one. No problem Restaurant staff were so friendly
Stayed in April 2024
Reviewed: 28 March 2024
Marcia
United KingdomThings generally a bit tired. Coffee bar not really open and bar not open when it was supposed to be. It was ok for one night
Location and view from room. Room was comfortable. Dining experience was good.
Stayed in March 2024
Reviewed: 23 March 2024
Lahav
IsraelThe meal in room, onsen, cleanings
Stayed in March 2024
Reviewed: 23 February 2024
Ratchada
ThailandAir-con in the room is pretty dirty with dust. And though it's not the fault of the hotel, many Chinese tourists in the public bath were very loud and annoyingly didn't seem to understand nor follow the public bath etiquettes at all.
Room is spacious and has a great lay out. The public bath is really nice and relaxing, very good for your mind and your skin. Location is great, not far from the train station and many good restaurants around. We enjoyed our stay and would come back.
Stayed in February 2024
Reviewed: 21 January 2024
Feng
Canadadinner and breakfast,and the hot springs
Stayed in January 2024
Reviewed: 11 December 2023
Landis
United StatesOverall the building needed to be deep-cleaned or renovated. Carpet/wall stains, faint cigarette smell on furniture, yellowed plastic on appliances. To be clear, the cleanliness of the hotel was very good - the building itself needed some love as decades-old wear and tear was hard to ignore.
Private outdoor bath, comfortable bedding, amazing view, helpful staff. The kiseki meal was incredible. Watching the sun rise over the river was incredibly relaxing. Rooms were clean and the bedding was the most comfortable I encountered on this trip.
Stayed in November 2023
Reviewed: 10 December 2023
Serena
SingaporeStaffs were not proficient in English & we were late for the dinner booked as we took a wrong bus; staff could have offered a snack or packed the dinner ordered for us to eat in our rooms as the nearby eateries were mostly closed! We bought snacks from the nearby convenient store for dinner.
The onsen facilities and the food ordered; also the location was near the train station
Stayed in December 2023
Reviewed: 21 November 2023
Solomon
United StatesThe dinner and breakfast were shared with other people this time. Six years ago, the dinner and breakfast were served in a private room with just ourselves
Private onsen with dinner and breakfast included
Stayed in November 2023
Reviewed: 14 November 2023
Erika
SingaporeAs I did not want to walk far from the train station as I had my elderly mother with me, decided to go with this hotel. I must say I made the right choice, the hotel is less than 10min walk from the Hakone Yumoto station but one would need to note that the hotel name is in Japanese / Chinese so best to do a google map search to get the directions right. The staff at the hotel were very friendly and accommodating, though most of the staff do not speak English they each tried their best to provide the service, at times had to use the google translator to communicate which was not an issue. We opt for the private onsen room with half board meals, they were both excellent - meals wise - dinner was always something I look forward to, it was traditional jap cuisine. They have both indoor and outdoor onsen, which was great, the outdoor onsen had views of the mountain which is pleasant and relaxing to look at. Overall, had a pleasant stay
Stayed in November 2023
Reviewed: 9 November 2023
Carmen
AustraliaYou could only set heater on for the aircon. Couldn’t set it to cool air so it was hard to sleep for one night.
Excellent service, excellent view with the river. It was super serene/tranquil and the sound of the river made it easy to sleep. Very clean and delicious meals! Ladies onsen was also amazing
Stayed in November 2023
Reviewed: 31 October 2023
Mau
New ZealandThe building and rooms felt a little dilapidated.
Great location to public transport and a lot of food options available at nearby restaurants. There are great onsen a on site as well.
Stayed in October 2023
Reviewed: 18 October 2023
Ahmed
FranceNot far from the bus stop and the train station so a nice location to enjoy Hakone and have a nice stay. Staff were friendly too. We had a nice stay overall.
Stayed in October 2023
Reviewed: 5 August 2023
Michelle
MalaysiaThe food can be improved. More hot dishes will be better.
Location is great. Very convenient. Easy access to shops and within walking distance to Hakone Yumoto station.
Stayed in August 2023
Reviewed: 3 May 2023
Sheikh
United StatesRoom need some updating
Peaceful location, very scenic, quiet, river was beautiful and I had the best sleep in Japan at this hotel.
Stayed in April 2023
Reviewed: 30 April 2023
Derek
SingaporeNo smart TV if you don’t mind.
Location is very convenient and there are restaurants and eateries if you did not select half board meals. All staff are very polite and the young lady attendant to our Kaiseki dinner and breakfast for 2 nights stay was superb. She is attentive, resourceful and informative and when I enquired about a delicious tiny vegetable pickle. She translated the pickle from Japanese to English using Google translate on her handphone. It was a pickled Lily bulb which we do not usually have it in our cuisine. Kaiseki dinner was delicious especially the grilled King crab on the second night. The 2 breakfasts are superb & delicious too! The menu is not repetitive and they are delicious. We were given a room with mountain view. 4 Futons beds were set up on the tatami when we had our dinner in the private room in the restaurant. There is a cosy tatami room with different daifuku mochi each day placed on the table. If you like them, they can be purchased from the souvenir store near to the hotel lobby. There’s also green tea teapot box near to the water flask at one corner. There is western room with sofa and TV for family chilling out after using the onsen. Outdoor Onsen for women is on the 6th floor with some single tubs for individuals.
Stayed in March 2023
Reviewed: 19 April 2023
Christina
United Stateshad a small issue at checkout - fridge locked with food we were stored inside
wonderful room, view, onsen, food
Stayed in April 2023
Reviewed: 17 April 2023
Siu
United Statesthe set dinner and breakfast provided were pre-prepared, food were all look like they were pulled out from the refrigerator or freezer, a little disappointed.
Stayed in April 2023
Reviewed: 13 April 2023
Xian
Chinafood is so so
location is close to the train station. Onsen is great. Room is large.
Stayed in April 2023
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