Traveling here by bus was a nightmare. It was really packed so our group had to stand the entire time and it takes over an hour from the main station in Hakone. You won't have to worry about missing this place since the bus will call out which onsen resort is at each stop. It's a little isolated so make sure you bring some snacks since there is nothing nearby and they don't provide many snacks. I saw many locals come prepared and carrying a bag of snacks. I wish they had milk as an option for drinks!

I loved how well-kept the building was considering how old and historical it was. I loved the staff because they make you feel very welcome and it's very hospitable. They do speak English and do a great job communicating with our group on how to use the onsen and going through our dinner and breakfast meal. When you approach the location, there are people outside the building who assist to help you find your way. We had a private onsen and it was fantastic for those who may have tattoos or are a little nervous about getting naked in front of strangers! I bravely tried the large public onsen that was available which was great because you can really spread out and the changing area is so nice. They provide so many nice toiletries for you to wash up before getting in. The private onsen is scorching hot in compared to the public so make sure you take your time and add plenty of the cold water. I love how your muscles and skin feel afterward. The scenery around the area was beautiful and peaceful. You get to relax and detach by having a drink and looking out into the garden area. Our group's favorite thing in our room was the kotatsu. We went during April and boy was it cold up in the mountains. Hanging around the kotatsu was so cozy and we would lay down and play games. There are unlimited drinks there such as alcohol, juice, tea, etc. I loved the small game room they had that allowed guest to try traditional Japanese games. The meals are fresh and delicious! You also get to choose a yukata to roam around the area, which is super cute and fun to take pictures in. I can't believe this is considered 3 stars! They deserve so much more!

Stayed in March 2024

Not on main transportation line, requires some planning and connections. Taxi from JR train station was 10000 yen.

Traditional food was exceptional. Accommodated some western elements in certain rooms and dining tables. In-processing was delightful. Public areas were beautiful and interesting. Room with private hot springs bath for those uncomfortable with public nudity. Bus stop for nearby attractions.

Stayed in May 2024

onsen, included drinks, food

Stayed in May 2024

Nothing.

Great location and outstanding customer service.

Stayed in April 2024

If you are taking the bus to get here, hire a luggage courier service! It was a bit of a trek to get to, but so worth it once we did.

This is a beautiful, traditional hotel. The property is nicely maintained and very clean. They have complimentary drinks during the day and evening. We had the dinner and breakfast at the hotel, both of which were delicious. I appreciated they explained each dish and provided a printed brochure to learn more about traditional Japanese cuisine. We chose a room with more Western style beds and they were very comfortable. We had an onsen in our room, so we didn't check out the public and private onsen for reservation in the hotel. The onsen in our room was great and had a window you could slide open to watch the hills and birds outside. Great customer service and friendly staff.

Stayed in April 2024

The room we booked we believed we were being served dinner and breakfast in our room, however the meals were actually served in the public area, which was fine, but not what we expected from booking the photos. It is a lot to spend per night, however it was worth experiencing. It is hard to get to via transport, so I recommend to hire a car for the day. We did it and we are very thankful we thought ahead.

The dinner was the highlight for me. It was everything I could have imagined. The onsen was also nice. Opened at 6am so I could enjoy 1 onsen at night and 1 in the morning before we finished our 1 night stay. The room was spacious ofcourse.

Stayed in April 2024

Nothing

The traditional meals, the amazing staff, the private onsen

Stayed in April 2024

Nothing

Outstanding tradition Japanese Honten with wonderful restaurant and Onsens

Stayed in April 2024

Nothing- everything was perfect

Food, customer service and facilities (private onsen)

Stayed in April 2024

Quiet and well maintained historical site. The staff was exceptional. The room was very clean and comfortable.

Stayed in April 2024

- the lovely staff - the private onsen - the overall atmosphere - the beautiful room - the biggest bed ever

Stayed in April 2024

Nothing I didn’t like

Authentic

Stayed in April 2024

A little bit cold, but they have additional heating

Traditional hotel style and service Breakfast Massage Onsone

Stayed in April 2024

It was a beautiful traditional style accommodation. The staff were friendly and respectful. It was amazing having our own onsen. The food was delicious. We felt very spoiled.

Stayed in March 2024

The room design and dinner / breakfast services

Stayed in March 2024

Nothing to mention, everything was great

The private onsen was fantastic. We could regulate temperature and it was very big, overlooking the inner garden. Kaiseki meals were out of this world and such a great food experience. Staff were welcoming and very kind to us. We were treated like royalties and this was an absolute highlight of our honeymoon. Thank you!

Stayed in March 2024

The most hospitable staff of any hotel I've ever been to. The room was surprisingly large and beautiful. We stayed in a room with the open aire bath. Everything about the stay was really peaceful. I wish we had another day. Dinner and breakfast exceeded my expectations. My partner told the staff about his selfish allergy, and they made adjustments to the menu for him.

Stayed in April 2024

There are a lot of stairs to get anywhere.

The staff were great and very helpful.

Stayed in April 2024

Location was far away but given it’s seclusion, the location offered amazing privacy and quiet.

Lovely facility! Staff were so kind and amazing. Service was first class.

Stayed in April 2024

There should be an alternative International breakfast, because Japanese breakfast is very different from ours

8 step dinner was excellent Staff amability was outstanding Onsen was wonderful

Stayed in April 2024

The highlight of my 10 day trip! A little bit of a trek to get up to the property by bus, especially if the bus is crowded and you have luggage and/or some sensitivity to winding roads. The staff were so enthusiastic and kind and explained the property and room. Lots of amenities and drinks provided and unique seating areas to relax. The bed and pajamas were so comfortable. Both dinner and breakfast were delicious and showcased traditional Japanese cuisine in the best way. Such a lovely experience, I’m so glad I picked this one!

Stayed in April 2024

nothing at all

we love everything about the hotel - from the time we stepped into the hotel till check out. friendly and attentive staff who speak good english; nice, clean and comfortable hotel room; served very delicious breakfast and dinner with free flow of drinks, best of all is the private onsen bath in our room. we should have stayed for at least 2 nights. thank you Matsuzakaya Honten hotel for making our stay such a memorable one ❤️

Stayed in April 2024

This isn't just a place to stay. It is an entire experience. My husband and I came to stay for one night and felt like royalty. The staff were welcoming, the food was top teir and overall felt like we were surrounded by authentic Japanese culture. I will forever recommend this as a must stay for anyone traveling to Japan.

Stayed in April 2024

Property is beautiful and service was absolutely spectacular. Staff was lovely and welcoming. The traditional meals were beautiful. Lovely public and private onsens. Beautiful spaces to enjoy drinks. Interesting artifacts. Adorable game room.

Stayed in March 2024