Room was lovely. Fantastic onsen and great views.

Stayed in April 2024

There was nothing to dislike.

The location of the hotel, the standard of the rooms and facilities and the breakfasts were excellent.

Stayed in March 2024

Limited options at the breakfast buffet compared to some of the other hotels we have stayed at.

Great location, close to the JR Utsunomiya station and a convenience store right next to it. Lovely open-air bath. Nicely sized room with sofa in it.

Stayed in April 2024

Hotel lacks vibe, it’s hard to explain as design is ok and everything but it felt very ‘business’ and we were there for hiking and sightseeing. So if you’re looking for a place with welcoming cozy atmosphere it’s not the one.

Location next to the train station and close to everything in the city. Comfortable beds, clean rooms, amazing views, very very good breakfast with lots of choices, it was different every day! We loved it.

Stayed in April 2024

Clean, spacious (by Japanese hotel standards) room. Friendly staff. Convenient location. I've stayed at numerous hotels in Utsunomiya. Candeo is the best.

Stayed in February 2024

There were only 3 lifts but took very long to come and often full.

Large bath and sauna. Spacious room

Stayed in March 2024

NA

Convenient location and room is new and clean!

Stayed in February 2024

After attending an event about a 15 min drive from the hotel around 8pm on a Sunday night, I called the hotel to ask if they could arrange for a taxi pickup from the location I was at, as uber wasn't picking up any nearby drivers. Wires may have been crossed due to language barriers but reception staff were unable to help or provide alternatives for a safe pickup and told me in very plain English to make my way back to the hotel by myself. Disappointing. If you don't need to communicate with staff, you will have a reasonable stay.

Stayed for a couple of nights. The hotel is very close to the station, on top of a small shopping centre with a Daiso and some small eateries and cafes, so it makes for an excellent travel base if you want to explore nearby areas on a day trip like Nikko. The room was comfortably sized for one person. The baths on the 14th floor are also clean and well maintained with toiletries, but remember to bring your towels from your room as they do not provide extra towels. Checkout is painless with a drop box for your room key near the hotel entrance.

Stayed in February 2024

Room was very nice and very comfy. Breakfast had a good selection and had a great view. The onsen on the top floor was a really nice bonus.

Stayed in January 2024

No frills amenities.

Breakfast was fine. Staff very helpful. location excellent

Stayed in January 2024

The only downside was the walk into to the downtown area but you can just catch a bus.

Exceptionally good value for money with exceptional facilities (Sky Spa!).

Stayed in January 2024

Booked and paid through booking.com for me and my teenage son. Upon check in I was told I needed to pay extra since my son is considered an adult when 13 or older. I had given my son's age when I made the booking and after pointing that out they said ok. When arriving early at 2:30 pm they said they wouldn't hold our luggage until check-in which I found a bit odd. When heading to the elevator, they did catch up with us and allowed us to check in early without extra cost though.

We got a room on the 14th floor (top floor) which also has the spa. The rooms are modern, comfortable with a nice view.

Stayed in January 2024

There was nothing special that I didn't like. It was a bit expensive but that is to be expected in a hotel of this quality. Perhaps more Western dishes could be added to the breakfast buffet.

The hotel was modern and well equipped. The exposure was nice. Regardless of the fact that it was located next to the train station, it was completely quiet. The SkySpa was extremely good, my partner and I both liked it. The breakfast was of good quality and quantity with a large selection.

Stayed in December 2023

Nothing.

Modern, clean and luxurious. Loved the Sky Spa and how organised the facilities were. Wide ranging and delicious breakfasts. Outstanding central location. Would absolutely stay again.

Stayed in December 2023

Fabulous place close to train station excellent breakfast great views floor to ceiling windows polite staff clean

Stayed in November 2023

Price. More western food selection

It was onsite

Stayed in December 2023

Nothing all is good.

Definitely the best! From Entrance Elevators to Lobby? No words! We been staying at this hotel for more than 5x. What we loved about this hotel is the place is very convenient to others. If the weather is good you can see the Mt.Fuji from this Hotel. It was a good timing for us.

Stayed in November 2023

Onsen in the roof

Stayed in November 2023

Size small

Location was good, cleanness

Stayed in November 2023

Near the station

Stayed in October 2023

No dedicated hotel parking (though minor issue as numerous surrounding parking facilities)

Chose it for easy train access, didnt disappoint - also got great access to shops, light rail, rooftop pool / spa and laundromat in building a handy feature

Stayed in October 2023

The couch next to the big window. The view was amazing

Stayed in October 2023

Nothing.

Great location, very clean and comfortable. Staff were very friendly.

Stayed in October 2023

Finding the entrance.

Being that it was a new hotel.

Stayed in September 2023