The gardens in the picture are not for swimming and top spa was shared (by hours) between men and women. Either way you could always access a bath, so no big deal.

The service was extremely good and there was free wine and beer included

Stayed in March 2024

Nothing - everything was amazing

Amazing facilities - we stayed one night and booked our own private onsen. Dinner and breakfast were included, we also had access to an unlimited wine bar. Staff were super friendly and helpful.

Stayed in April 2024

Nothing. Everything was perfect!

Our outdoor private onsen with the view of Mt. Fuji was amazing. The service was excellent. Food was delicious. We really enjoyed our half board meals, including the access to the club lounge and wine lounge. The Taiko drum show was cool. We had a perfect stay with the best unobstructed view of Mt. Fuji from our room. The hotel really exceeded our expectations.

Stayed in April 2024

Nothing- everything was great.

We came for our honeymoon and it was an amaaazing experience. So many events available and the massage we booked was amazing.

Stayed in March 2024

As soon as we arrived to the hotel we were welcomed with the upmost respect and hospitality. Everything from the room to the lounge was beautiful and clean. The drum show was an amazing experience and the bingo game that follows was a great way to spend the night alongside our fellow guests. Woke up to a breathtaking view of Mt. Fuji as well. Could not recommend this place more.

Stayed in April 2024

Nothing

Amazing classic Japan experience from the book in high luxury. Good food, super onsen, comfortable large rooms, traditional but also modern eg good WiFi.

Stayed in April 2024

I really wish they would allow guests with tattoos to use the onsen. It was hard to miss out on that part of the experience, knowing everything else was excellent. Their room booklet said that private baths were available for 60 minute rentals, but that was not true.

Top tier service, truly world class. Beautiful grounds, and the best Japanese food I had ever had. The view of Mt Fuji was breathtaking. Best stay of our vacation!

Stayed in April 2024

Outdated bathroom Old facilities Overrated for the price

Complementary show and bingo Great onsen Nice garden Helpful staff

Stayed in March 2024

Nothing.

Great hospitality from the hotel staff from checking in, arranging shuttle service and toir booking. I chose half boarding and the breakfast and dinner provided was of excellent quality. Great options for breakfast. Tasty and amazing dinner with great food presentation and fresh local ingredients. Love the drum performance at night. It is energetic and engaging. We also enjoy the free access to wine lounge with nice snacks. Not to forget the beautiful landscaped garden, tea house, roof top hot spring experience with Mount Fuji view and also the open bath at basement with beautiful outdoor pool in addition to indoor pool and sauna. A great place to unwind, relax and recharge.

Stayed in April 2024

It was such a great experience and we will plan to stay longer in this hotel next time.

Stayed in March 2024

Beautiful ryokan experience. There was different options for Yukata and kimono rentals for the entire stay. Loved the wine bar. Booked a room with private onsen. The weather wasn’t great, but would have had a nice view if the weather was better.

Stayed in April 2024

Beautiful, great gardens.

Stayed in April 2024

That you can have your private onsen and the rooms are really big, also the Japanese Garden was amazing

The complete experience was amazing, my boyfriend is allergic to seafood and even though they can’t change the infringements for the dinner they helped us with ingredients that he could eat

Stayed in April 2024

Food options limited

Amazing accommodations. Great location beautiful gardens and fantastic view of Fuji

Stayed in March 2024

Realy nice room with an outside onsen. i'm happy i got snow during my trip . Dinner was really good and staff is nice .

Stayed in March 2024

Hot water in my own room was inadequate

- Staff are nice, caring and helpful - Taiku show was great - The view of outdoor hot spring was stunning - Room was cozy and blankets were super comfy - Dinner was great - Wine lounge was wonderful!! Unlimited wine, ice cream and juice - Nice Mt. Fuji view

Stayed in April 2024

The only complaint we could have is that the blankets for the beds were slightly too hot. No big deal.

Beautiful property. Incredibly friendly staff. They are also very patient with non-Japanese speaking guests.

Stayed in March 2024

It's a 12 minute walk from the bus stop (when coming via Mt Fuji train station) which was horrid in the rain. You can call for the hotel shuttle bus to collect you but only once you arrive at the station, and it cannot be pre-booked (we couldn't call as had no international service). The biggest negative for us was that we had requested a vegetarian dinner, rather than the standard option which uses fish/meat, and neither of us enjoyed it (so much so that we cancelled the meal for our second night).

We had a brilliant stay here - the hospitality was incredible, the room was huge, there was a massage chair in the room, and a private onsen on our balcony. Initially it was too cloudy and rainy to see much but, on our last morning, the weather cleared up and the view of Mt Fuji was spectacular. The hotel has great vibes, lots of photo spots (Japanese gardens, the decor inside, free yukata loan), a tea ceremony, a big gift shop, a wine bar with some free snacks and drinks, a drum show, a piano bar...it's really something else. Definitely somewhere to spend a bit of time and not just to use as a base.

Stayed in March 2024

Their shuttle bus services and the unclear instructions from the front staff. They did not explain the process to call a shuttle bus to return to the hotel. We were waiting for a long time at the station due to wrong information provided by the driver. The most disappointment was there was no lunch available even you wish to buy lunch. The kitchen was close during lunch time. Unfortunately the front desk did not explain and alert us about it.

The private onsen in our room., excellent with Mt Fuji view. The kaiseki dinner was amazing

Stayed in March 2024

Perfect accommodation for my family. Had a great experience when booking the family lounge/suite. Enjoyed all the facilities that came with the room!

Stayed in March 2024

It pricey but good for traditional japanese experience.

Good traditional japanese hospitality, good food, nice onsen. I’ve got a bottle of wine for my birthday.

Stayed in March 2024

Was a beautiful stay on a snowing day

Stayed in March 2024

Sometimes the bathroom can look a bit old & outdated.

Everything in this hotel is top notch. Amazing displays of flowers & and interior. I love the garden and the tea house where you could enjoy a complimentary matcha and some sweets. Dinner was great. We dined in a private room and enjoyed it a lot. The Taiko performance and bingo game was a lot of fun too. We closed our day with one or two glasses of wine in the lounge and enjoyed a quality time there. Please make sure to visit the outdoor onsen at the top floor-- in a good weather, Mt. Fuji will impress you with a breathtaking view.

Stayed in March 2024

The private onsen with views of Mt Fuji. Staff is super friendly and helpful. The breakfast buffet and dinner were great. Drum show and bingo night was fun. Lounge had plenty of drinks and a couple of massage chairs. Great place to relax and unwind.

Stayed in February 2024