Shower head

Dinner

Stayed in April 2024

Rooms were smaller than expected. But manageable.

The hotel was really pretty. Not too far from the station but we took a cab to get there, having missed the shuttle. Given the proximity to the train station, it wasn't expensive. We got a nice welcome with a fireplace in the lobby. Our room was nice, although smaller than we expected. We did manage. It also had a nice small balcony with a nice view of the courtyard behind the hotel as it snowed. The restaurant was the highlight. The setting was romantic, the food top-notch and we did have a nice time. They also have a shuttle at checkout time that took us back to the train / Shinkansen station. It's a free shuttle that leaves at set times and I would highly recommend it, particularly if it is raining or snowing.

Stayed in March 2024

Room big and clean

Stayed in February 2024

decoration, breakfast is so good

Stayed in January 2024

We had 2 meals...dinner at the Wine Tavern and the breakfast buffet. The dinner was horrible...tasteless and overpriced. The "healthy breakfast buffet" was enjoyable because I personally like vegetables and healthier options. The homemade milk bread was FABULOUS!!! The public baths were an interesting concept. You had to use a computer near the front desk to book a reservation for the many baths scattered throughout the property. My husband is a furo freak and normally will soak 3x per a 1 night stay but he only went once because he said it wasn't very hot or enjoyable.

Property felt like a Swiss Chalet in Karuizawa but the rooms felt like "Glamping". An interesting concept. Rooms were clean but dated. The website advertises newly renovated rooms but we obviously didn't pay the premium for these rooms so I understand you get what you pay for.

Stayed in December 2023

A far from services for example restaurant or groceries, for folks who don’t drive.

Quaint and homely. The private bath was fantastic and an exceptional experience!

Stayed in December 2023

Nothing

Beautiful yard and well maintained facilities. It is close to drug store, supermarket and convenient store. The shuttle bus is good as well. Staffs are very friendly.

Stayed in December 2023

At their wine bar, the quantity of food was very small, especially the chocolate dessert was not worthy.

We really enjoyed their private onsen. The lobby was warm and cosy with a fire place. The rooms were clean and spacious. The outside of the hotel looks cute and nice for photos.

Stayed in November 2023

It’s too far away, only a bus to takes us to the station

The environment are great and the room are very comfortable

Stayed in November 2023

To reach the private onsen, you need to pass through the outdoor parking lot.

Beautiful environment，and good service attitude

Stayed in October 2023

Location is not convenient but only provided 3 timeslots for free shuttle bus service

Free 45-min private open-air bath with amenities provided

Stayed in October 2023

The WIFI was a bit weak in my room. I disconnected to the internet frequently.

Stayed in October 2023

Nothing much.

Good location and has a private onsen available for booking.

Stayed in September 2023

nothing

garden

Stayed in October 2023

According to the lady at the reception, customers can only make reservations for dinner at the hotel restaurant for the following evening. Even so, that evening (when we did our check-in) we thought we could have something to eat at the hotel bar, since it was still open (it was a bit after 8:00 pm). But they were no longer serving any kind of food, only wine. We were taken by surprise, and then it was late to search for a nearby restaurant because they close early, and so do convenient stores. So we just ate what we had with us that evening.

We loved the architecture of the hotel, the rustic chic ambience, the Victorian style with a Japanese touch, and the surrounding nature. It's certainly worth staying!

Stayed in August 2023

That we had to make a reservation for everything, but we’re the kind of people that like to see what the day brings. So we didn’t eat at the property, and we couldn’t get a beer there because you’d have to book that in advance too. But as said before, a few restaurants and supermarkets at walking distance, so we didn’t starve.

It looks beautiful, there’s a few restaurants, a conbini and a good size supermarket nearby. Staff is very friendly, coffee is good. The room was a good size with a huge comfortable bed. The onsen is a private (very) hot bath semi outside, so that was nice. You can book it for 45 minutes on the same day.

Stayed in September 2023

Location is convenient, hotel is amazing the room design is really nice , staff are professionals and very friendly the breakfast was my favourite

Stayed in September 2023

The hotel building made from woods. So I sometimes heard noise from other rooms or somewhere. There are some buildings combine together so it’s sometimes little bit far to go to restaurant and front or something. There’s no elevator, so it’s inconvenient for older people or the people who have babies. We stayed in the newer building but actually not so new and it’s in the forest so not so clean, I mean they clean but there were spiderwebs in the ceiling.

The hotel is classical and has a forest and garden. The rooms have a bath tub in the bathroom but the hotel has many individual small outdoor Onsen which is called Rotenburo. Some of them have Ganbanbuto. They were so nice. And the restaurant has terrace table. To have breakfast in the terrace or outside was really nice because even summertime , the temperature is not hot , feeling fantastic.

Stayed in August 2023

Comparatively less convenient

Free Private Onsen & drinks

Stayed in July 2023

We were not informed of the bus schedule to the station in the morning. No elevator.

The room was spacious and quiet, the building was charming, and the breakfast had many options.

Stayed in June 2023

Free water and coffee near reception. Bed was very comfortable Located in a quite area

Stayed in June 2023

the outdoor spa was fully booked and we couldn’t get a spot staff gave minimum service coffee machine didn’t work we had a lot of hair on the floors

amazing looking awesome rooms

Stayed in May 2023

Room was very nice and spacious, access to private onsens was good and nice they had a shuttle/transport service to the train station

Stayed in April 2023

poor Wi-Fi

clean, comfortable stay for sure

Stayed in May 2023